Arena Flowers Reviews

Name: Arena Flowers
Rating: 4.26

4.3 Rating 1,480 Reviews

86 %

of reviewers recommend Arena Flowers

Company Reviews

Metrics

Info

4.3

Based on 1,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 0350 581

Email:

customer@arenaflowers.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was good but flowers arrived wilted and in very bad condition many of the roses petals where dead and the other flowers buds had fallen off inside the box, very disappointing for Christmas, I ordered the delux and it wasn't very delux I wonder what the slandered size looks like. A real shame.”

Helpful Report

Posted 10 years ago

“Ordered on Friday morning for delivery on Saturday 08:00-18:00. Couried by Yodel (pick up 20:16 Friday) and they claim delivered on Saturday 18:00. My daughter went out at around 18:45 on Saturday and they were not there. When she arrived home (ca 21:00) they were on her doorstep, no water in the hand tie and the flowere were in poor condition and by today were wilting. Here is the data from Yodel tracking. Description Location Date Time Parcel delivered, left safe Customer 5th Jul 2014 18:00 Parcel out for delivery Borehamwood van 5th Jul 2014 09:50 Parcel received at service centre Borehamwood service centre 5th Jul 2014 00:23 In transit to local service centre Hatfield 4th Jul 2014 20:16”

Helpful Report

Posted 10 years ago

“Ordered flowers to be delivered to a business address for someone's last day at work. Delivery person said that there was no answer (everyone was in the office and i even gave them a contact phone number to call upon ordering), I also advised that if no-one answered to ring the buzzer for the other office in the building. Claimed they rang and none answered. Quite hard to believe that everyone in both offices did not hear the buzzer? Flowers being delivered to a home address but surprise ruined.”

Helpful Report

Posted 10 years ago

“I tried to order the flowers online from our home in Australia, however the website would not accept any of my Credit cards (either Australian or English) so I had to call the uk number to complete the order. When the flowers were delivered to my mum there was no card/message with them (and I had filled the message card in online) so not a great experience all round”

Helpful Report

Posted 11 years ago

“Ordered Valentine's day package consisting of roses, balloon and chocolates. Flowers and balloon arrived promptly and were very nice, but chocolates were missing. Sent email regarding this omission, but received no reply, or chocolates.”

Helpful Report

Posted 11 years ago

“Much more small than the picture shows”

Helpful Report

Posted 11 years ago

“Smaller bunch of tulips than I anticipated and as they were in a pretty bag I expected them to be in a tied plastic small bag full of water within the gift bag. Wanted to avoid recipients needing vases as elderly. At just under 25.00 I expected more. Luckily they were discounted from just under 30.00 or I would have been incredibly disappointed.”

Helpful Report

Posted 11 years ago

“Disappointed the flowers didn't arrive arranged in a bouquet, as advertised on your website but in several bunches, consequently my Mother had to arrange them, also they didn't fit in the vase purchased, she is unwell so I ordered them with the vase in the hope that she would just have to unwrap them and put them in the provided vase. This caused a lot of stress and work for her I was unable to help her as she lives over 5 hours drive away. We are both disappointed with this”

Helpful Report

Posted 11 years ago

“BAD CUSTOMER SERVICE - I have already left feedback but feel I need to retract it! The flowers were for my 80 yr old mum. She called me last night to say the flowers were all dead except for 1, in 5 days I do not expect flowers to die! I called to complain to be told only guaranteed for 5 days! All the flowers I buy have always lasted 2 to 3 wks. I was told to send a photo of the dead flowers. Unfurtunately my elderly mum does not have a mobile phone to take a pic & I live over 100 miles away from her. VERY POOR CUSTOMER SERVICE!!!”

Helpful Report

Posted 11 years ago

Hi Christine, We do apologise for the disappointment caused however, we can only guarantee that our flowers last for 5 days and it is then up to our customers. If any flowers that are delivered are not fresh then we need to know within 3 days to be able to assess them and if any longer we do need pictures. We are sorry for the inconvenience. Kind Regards, Arena Flowers Customer Care

Posted 10 years ago

“Ordered spring bouquet and got a completely different flowers, not what I ordered in any way. The flowers were sparse and alot of the bouquet was greenery.”

Helpful Report

Posted 11 years ago

Hi Samantha, We are very sorry to hear that you did not receive the flowers you ordered. Could you please contact us by email: customer@arenaflowers.com or by phone 0208 993 5400 and we can look into this further with you. We look foward to hearing from you. Arena Flowers Customer Care

Posted 11 years ago

“Flowers lasted about 2 days before dying...”

Helpful Report

Posted 11 years ago

“Didn't represent the photograph whatsoever unfortunately - small bunch. Mostly unopened so didn't get the effect and the roses have all died within 3 days whilst the remainder have just opened up. Unlikely to use again - such lovely photographs but not a true representation of what you get.”

Helpful Report

Posted 11 years ago

Hi Hayley, We are so sorry to hear that the flowers did not open. We do send out the flowers in bud so they last as long as possible and they should open within 1-2 days (at the same time). Unfortunately it seems as though this isnt this case!! Please contact us and we can look into getting this resolved fo ryou as soon as possible! We look foward to hearing from you. Arena Flowers Customer Care

Posted 11 years ago

“Have used this service before and have always been pleased, however, it seems that because it was Mother's Day the bouquet was substantially smaller than previous I have bought for the same price. Very disapointed, won't use again.”

Helpful Report

Posted 11 years ago

“Flowers weren't very fresh and had not been treated well. They were dry and turning brown. They were meant to be a mother's day present but I wish I hadn't bothered. Very disappointed.”

Helpful Report

Posted 11 years ago

“Poor quality especially for price, wouldn't buy again, hasn't been a week and flowers are dying”

Helpful Report

Posted 11 years ago

“Flowers which were delivered for my mother were not those which were ordered via the website and did not match the description "sweet roses". I rang to complain about this and was told that they could not make them as per the description due to it being near mothers day and so substitions were made. I should have been informed of these substitutions so that I could decide whether to continue with this order. The flowers which were substituted were ones which my mother dislikes!!!! I wont be using you again”

Helpful Report

Posted 11 years ago

“Ordered flowers onValentines day for my SO, and was presented with two options - pay extra for delivery guaranteed before 1pm, or get standard delivery by 6pm. Having planned to take her out at 6pm, I went for option 2. The flowers did not arrive within this time period (they arrived almost an hour later) and I complained. I received a response, stating that at busy periods their time frame is wider. I suggested that they make this clear on the site to avoid this kind of situation, and asked if there was anything they could do to help resolve the situation and I never heard back. I've used the company before, and they were excellent, hence still getting 2 stars, but I don't think I'll use them again knowing that their customer care when something goes wrong leaves a lot to be desired.”

Helpful Report

Posted 11 years ago

“5 tulips dead after only 4 days from a bouquet costing £34.enough said”

Helpful Report

Posted 11 years ago

“I ordered some flowers for my wife to be delivered at her office for Valentines day. I requested an am delivery so to ensure she took delivery. The delivery did not arrive as requested for an am delivery or at all on Valentines day. The delivery materialised on the following day (Saturday) when my wife was not at works. i e-mailed Arena Flowers on the Friday evening to voice my disapproval but never had a reply or even a phone call to explain.”

Helpful Report

Posted 11 years ago

“not what I expected with service but they were very busy not use again this company”

Helpful Report

Posted 11 years ago

Arena Flowers is rated 4.3 based on 1,480 reviews