Arccos Golf Reviews

Name: Arccos Golf
Address: 700 Canal Street, Stamford
Rating: 3.62

3.6 Rating 972 Reviews

62 %

of reviewers recommend Arccos Golf

3.6

Based on 972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Returns Process	Easy

About Arccos Golf:

Arccos Golf develops game-changing connected golf products. The company is revolutionizing the golfing experience by integrating automatic shot tracking with Artificial Intelligence to deliver unparalleled insights that help players maximize their potential.

Listed among the “World’s Most Innovative Companies” by Fast Company, ranking #3 in the Sports category globally, Arccos boasts the golf industry’s richest data set. This includes more than 200 million shots taken during 3.8 million rounds and over 8 billion geo-tagged golf course data points.

Arccos’ official partners include Microsoft (A.I. & cloud computing), PING (smart clubs), Cobra Puma Golf (smart clubs), Club Champion (smart fitting) and TXG (smart fitting).

Named after the inverse cosine function - an element of advanced mathematics that is featured in the Arccos algorithm, Arccos has received awards from numerous media and business organizations, such as Fast Company, Forbes, Entrepreneur Magazine, Golf Digest, GOLF Magazine, Golf Channel, MyGolfSpy, National Golf Foundation, Golf Monthly, Golf Today, SCOREGolf, American Golf, Connecticut Technology Council, ING, Gear Patrol and the PGA of America, among others.

Visit Website

Phone:

+1 844-692-7226

Email:

Starter@arccosgolf.com

Location:

700 Canal Street
Stamford
06902

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Arccos Golf 5 star review on 19th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had Arccos since end May and in that time have reduced my handicap by 3 shots. Arccos has helped contribute to this. The product is excellent and can really help you track your shots, providing realistic distances and taking into account wind speed and slope. It does have it's drawbacks - it won't work on my Samsung and we are still awaiting a system update that will allow it - I use on my i phone no issue and I have 3 sensors fail already. In fairness to arches their customer service has been excellent and they replaced all 3 sensors, no quibbles or questions asked. I love the product but for a such high tech solution product would have expected all the anomalies (sensors failing etc) to have been ironed out years ago.”

Helpful Report

Posted 5 years ago

Hi Andy. Thank you for leaving a review, it's great that Arccos Caddie has helped you lower your handicap! Sorry you have experienced some faulty sensors, unfortunately this does occasionally happen. In regards to the Samsung phone, the S20 was causing some issues which we have now managed to fix - please update the app and give it a go! Alternatively, reach out to our customer experience team who will be happy to assist. Thanks again!

Posted 5 years ago

“Two years ago I received a set of sensors as a birthday gift but 3 of the sensors refused to pair. I contacted Arccos and they were quick to replace the 3 sensors. However 1 of those sensors refused to pair. At this point I just decided to put that sensor on a club I use infrequently. I played a few rounds with the sensors and they seem to work pretty good but I was constantly having to fiddle with the shot recognition especially on the putter. This spring the putter sensor stopped working and without a putter sensor the shot recognition will not work. So I ordered a new putter sensor and a replacement for the previous non-working sensor. It took almost 6 weeks to get the sensors and the new putter sensor won't pair. Yes I've tried all the tips and tricks numerous times without success. I've only ever had the sensors work properly for 6 full rounds. So I'm very disappointed with the system but know that when it does work properly, they are fantastic.”

Helpful Report

Posted 5 years ago

Hi Rick, thank you for taking time to leave us a review. We are sorry to hear that you have faulty sensors. All our sensors are guaranteed for 2 years so should they stop working within that time frame, we will replace them free of charge. For support around faulty sensors, please email our customer experience team - starter@arccosgolf.com - who will be happy to help. Hopefully we can get you to experience more successful rounds with Arccos Caddie. Thanks.

Posted 5 years ago

“I have been using Arccos for a while. I’m quite analytical so the promises of stats etc made me an early converter. In the early days when it was just the iPhone, I lived with the inconvenience. When the Apple Watch app was released, I thought I would love it. Sadly, no. The Apple Watch app is inaccurate, mistakes are very hard to edit and battery life consumption is severe such that it can’t last a round. I won’t purchase the caddie link as I think an innovative company like Arccos should make the Apple watch app work. I’m still hoping improvements will come although I find myself starting to think of alternatives like Shot Scope v3.”

Helpful Report

Posted 5 years ago

Hello. Thank you for leaving us a review. It's great that you are enjoying the analytics of Arccos Caddie but we are sorry to hear you have not had the best experience with Apple Watch. Please remember the watch app was launched as, and still is, a Public Beta. We understand it is not perfect and we strongly recommend reading our Apple Watch support module to get the most out of it. You'll find some useful tips, including battery savings ones on our support site - support.arccosgolf.com. Additionally, please reach out to our customer experience team should need need any further support - starter@arccosgolf.com. Thanks again.

Posted 5 years ago

“Works somewhat. I'm not 100% convinced. I find myself making a lot of edits on the course. Misses a lot of putts or adds one too many quite often. Has me down for an over 300 yard drive. That did not happen. I just ordered the link, hope it helps with the errors. Question, should I remove the sensor when I practice to save battery life?”

Helpful Report

Posted 5 years ago

Hi Larry, thank you for taking the time to leave a positive review. We are sorry to hear that you are not fully convinced, especially with the putting. It is extremely hard for the sensors to know what is, or isn't, a putt due to the fine movements but our machine learning will try to make it more accurate with the more you play. We do hope the Arccos Caddie Link will improve your experience but please reach out to our customer experience team - starter@arccosgolf.com - should you need any assistance. We do not see the need to remove the sensors for practice, as long as you keep your unused clubs in your bag or with the grip below the head - the sensors turn off when upside down. Also, we guarantee the sensors for 2 years so should a sensor stop working within that time period we will replace it free of charge. Thanks again for leaving a review.

Posted 5 years ago

“Great product and been able to lower my overall score so far. Couple issues with shot tracking but been able to add shots with the edit feature. In the end I had a hard time getting the shipment of my order/ sensors but after I got it i was extremely pleased with the experience so far.”

Helpful Report

Posted 5 years ago

“I have had these sensors two years and love them! Having the ability to review my round after is very satisfying. The accuracy of the automated tracking is so good, i rarely check it. Club recommendations during my round are priceless. Love this product!”

Helpful Report

Posted 5 years ago

“I bought a set of F9 irons and of course Arccos came with Cobra Connect. It’s revolutionary. It has dropped me from 14 to 4 in 18 months and I know exactly which shot to hit wherever I’m playing. A brilliant tool and means you can ignore all the advice about gapping or knowing your yardages. Amazing tool.”

Helpful Report

Posted 5 years ago

“Unreal piece of kit, got them with my Cobra driver and upgraded to every club. Has helped me for distance no longer thinking what to hit great analysing all your shots once home on the app. Can’t wait for the caddie link to be released. All 3 local courses i have played have been true and accurate. Can’t fault anything so far great piece of kit highly recommend.”

Helpful Report

Posted 5 years ago

“I have contacted Arccos several times stating that my home course has been redesigned and requested that the Arccos caddie needs updated. I have sent in a new scorecard and information about the new course layout, or hole 2 is now the old 10th and that hole 3 is now the old holes 11 and 12 combined. Due to the incorrect course layout the feedback from the sensors is not very helpful. I have contacted Arccos on several occasions but they have still not rectified this problem Very disappointed in the system. Update Arccos have now managed to correct the layout and pars on each hole (after several emails). The distances are still incorrect as they put the distances on the cards in as yards despite my telling them that the card was in meters so they did not calculate the exact yardage. The system seems to be working a bit better now which is why I have increase the number of stars I give this system.”

Helpful Report

Posted 5 years ago

Hi Yvonne, thanks for leaving a review. We are sorry to hear you have a few issues with your course due to a redesign and we also apologise that is has taken a while to update the course for you - this must have been missed by our mapping team. However, our mapping team have confirmed that your course has now been updated and is ready for you to play. Please re-download your course and check that everything is now correct. Please reach out to us at starter@arccosgolf.com should there still be any issues. All the best.

Posted 5 years ago

“The idea of the product is fine. However for me it is not practically to have my phone in the front pocket, so the the shot can be recorded. Having the phone in the rear pocket results in missed recordings and wrong data. I understand the pocket device is addressing this issue, however it has never been available (besides the introduction period). Based on that, i have no use added news of the arcos sensors (the grips are fine and durable) and are charged an annual subscription for nothing. On my emails addressing these issues, i have never received an answer. ALso not a confirmation, that my subscription is cancelled or an information, when the pocket device is available ( with this device i would like to try the technology again).”

Helpful Report

Posted 5 years ago

Hi Frank, thanks for taking the time to leave us a company review. We understand there may be practical issues with having the phone in the front pocket which is why we have developed Arccos Caddie Link. Arccos Caddie Link is currently in production and will be launched in the near future - you can keep up to date with this by entering your email address on the product page of our website. A subscription to the app is required in order to allow us to continually invest and provide updates such as Golf's first A.I. Powered GPS Rangefinder. You can cancel your subscription at any time by reaching out to our customer experience team - starter@arccosgolf.com. Also, please get in touch with them if you have any further comments or questions as they would be happy to help improve your experience. Again, thank you for leaving us a review and hopefully we can improve your overall experience with Arccos Caddie.

Posted 5 years ago

“Bought the product about 3 years ago. It's not perfect but so much better than anything else on the market. For me the best part is after the round reviewing my stats and reliving holes (both birdies and bogeys). Overall a great investment for my game!”

Helpful Report

Posted 5 years ago

“This is not a review of the product but of the company and their service. I accidentally ordered the full set as part of a driver upgrade, and while attempting to make a return the package was stolen from my car. I offered to cover the full cost of the sensors as this was obviously my fault and they forgave me the costs. So if this is a product that interests you - know they have good people and exceptional customer service behind it. Thanks again.”

Helpful Report

Posted 5 years ago

Arccos Golf is rated 3.6 based on 972 reviews