“Easy to set up and quick response, but £126 for an indicator stalk for a CityRover is really insulting (to put it politely)... Will never bother with this site again, prices are extortionate.”
Dear George, Thank you for raising your concerns about prices however i would like to inform you that you requested for complete Combined Stork Units not just an indicator stalk. Combined Stork Units involve with minimum 3 different parts, Indicator stalk, Wipe Stalk, Airbag clock spring (Round Squib) and the price we quoted you was for same 3 items. Not just for indicator stalk. If you need any further detail, please contact directly to our sales team and they will be able to assist you. Thanks. Kind Regards, AM Car Parts Customer Support
“Ordered a space saver wheel by using their website, entering my registration number so they had the exact model supplying a 16" wheel when my car has 17" rims. When I rang them they claimed this was the only size available and I must have had specialist/aftermarket wheels for my car and only when pushed agreed to accept a return. On checking further with a main dealer I found out there is no space saver available only a full size steel for my model (a Subaru Outback 2.0D) and the 3.0L petrol version. The 16" was for a 2.5L so they shouldn't have supplied or even quoted. Refunded £90 of £102 I paid, factor in the cost of returning it (£23) it was an expensive way to find out they didn't know what they were talking about despite the claims of having access to main dealer information.”
Dear Chris, Thank you for your comments, however i review your order and find out that you have been supplied the correct space saver wheel which was recommended by manufacturer. Also please note space saver wheels are not always with same sizes as actual wheels are, they may be 1 or 2 inches shorter then actual alloy wheel. You are absolutely free to return any item which you no longer needed or you change your mind after the order within the cretin time period, but in these circumstance it is entirely customer responsibility to return the item in same condition on their own expenses. In your case you instructed us to arrange the collection from you, which was deducted from your actual refund. We are sorry that you had a bad experience. At AM Car Parts, we always try our best to provided high level of customer care with vast experience in car parts and we hope we would serve you more better way in future.
Kind Regards
Customer Support Team, AM Car Parts
“I enquired of AM Car Parts about a part for my Skoda (specifying the actual part number) and was told they could source a used part for £48, delivered.
I visited a Skoda dealer and they supplied a new part with the identical part number for £10.64
I feel insulted that they tried to pull a fast one the first time I used them.”
Dear Customer, Thank you for raising your concern. Your part was delivered to you on 30-06-2016 by Parcelforce. On your request an email was sent to you with tracking details on 30/06/2016 10:47. We hope your vehicle should be sorted now.
Kind Regards,
AM Car Parts
“Despite having ordered and paid for the part on Monday 24 th August, it still had not arrived by Saturday 29th, when I was told I would get it within 2 days.”
“Hi, I recently asked for a quote for a timing belt (2009 Mitsubishi Lancer) after waiting 24hours I was quotes £198:00 - Shock/horror! I took my car to a Mitsubishi main dealer who quoted me wait for it £22, I then got my car serviced (full 24 month service) timing belt changed and water pump too for less then I was quoted for a timing belt £189:00. I looked on eBay and found these belts for as little as £14:00. my advice shop around and avoid this site at all costs!!!!!!!!!!!”
Dear Customer,
Thank you for your feedback. You asked for a complete Timing Belt Kit not just for Timing Belt. We have quoted you the best prices for a complete timing belt kit that includes Water Pump+ All gaskits+ Hydraulic Tensioner & Gates Belts. We oprate free service to obtain best prices on used or new parts. We always try our best to save our customers money as much as we can compare to main dealer prices.
Thanks,
Regards,
AM Car Parts
We are sorry about the problem that occurred from courier services, We have resent you the part with 24hrs delivery services. A confirmation email has been sent to you with tracking details. Thanks, Regards, AM Car Parts
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“Ordered one part but received another, looks like I'll be on the phone on Monday to try and resolve the problem, despite having already spoken to them before the part was paid for to ensure they knew what I needed. NOT HAPPY
Mr R C Blackmore - ref:- AM267348
received Fuel Filter Neck instead of Fuel Filter Neck Pipes.”
“AM Car Parts are a broker. You talk to them. They then talk to their breakers. This means you never get a straight answer.
I was promised the part had been dispatched on Thursday, when in fact it wasn't dispatched until the following Monday. When I requested tracking details on the Monday I was told the breaker couldn't supply then as he didn't know which courier he had used....!
When the part, a filter housing with integral pump finally arrived it was faulty and leaked.
AM Car Parts then suggested I photograph the leak and send it to them so they could discuss the best way to fix it with the breaker.....!
Avoid! There are plenty if reputable suppliers of secondhand car parts available. My tip is deal direct with the breaker and avoid all middlemen, and particularly AM Car Parts!”
