AM Car Parts Reviews

Name: AM Car Parts
Rating: 4.54

4.5 Rating 503 Reviews

90 %

of reviewers recommend AM Car Parts

Company Reviews

Metrics

Info

4.5

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About AM Car Parts:

Quality Parts at Great Prices for Any Vehicle. for more info visit https://www.amcarparts.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even answer the phone, so can't even get close to experiencing their customer service, I understand being busy, but you will loose alot of potential customers this way”

Helpful Report

“Worst company I’ve ever bought parts from I cancelled an order as it was the wrong part for my car I cancelled it on the 8th They ignored that and despatched the part 6 days later even though we were in dispute on PayPal for a week prior to them despatching No way to get in touch as they don’t answer the phone and no reply from emails”

Helpful Report

“DONT BUY OF THESE TAKES 21 DAYS TO COME NO CONTACT NUMBER EMAIL THEM REPLY DAY LATER ASKING WHAT PARTS YOU REQUIRE NEVER USE AGAIN”

Helpful Report

“Very poor service all round. Toatal lack of communication, when I called myself serveral times to get updates I was told completely made up information and was never given true information, I was NEVER once offered an apology and it took over 2wks from initial order for the part to arrive. Very doubtful I would ever use you again.”

Helpful Report

“I ordered a subframe bolt for my car. around christmas it was very slow in arriving. It eventually arrived after I complained to paypal. It was the wrong size so I returned it as per AM Car Parts return policy they signed when they received it. Since which I have heard nothing despite e mailing them twice on the contact us part of their website. Their prevarication meant the complaint to paypal ran out of time. I am over £30 out of pocket. The service was dreadful and their returns policy bordering on the dishonest. Beware of there people. Ken Rowley”

Helpful Report

“Honestly not very impressed ordered on the 12 September no communication for a week contacted customer service and was told my order was in transit, received an email on the 23 September saying order was in transit arrived next day with a FedEx label saying next day 24 hour delivery so I was clearly lied too, only used them as i thought shipping would have been quickly than my usual Autodoc, won't be using again”

Helpful Report

“Dreadful. Delivery shown as 5-7 working days when I ordered. Economy delivery shown as 5-10 days in the T's & C's. Item eventually delivered after over a month. Checked on it regularly but only got vague answers.”

Helpful Report

“I have emailed this company to tell them that they have sent the wrong part and I have had to source the correct part from elsewhere, I asked for a return address and a refund as yet over a week I have heard nothing from them, shall definitely not be using them again”

Helpful Report

“Waited 2 weeks for an ‘in stock’ part to be posted and that was only after explaining i was going to source elsewhere if not posted. No explanation, not apology and when i chased it up 1 week in, i was told it would be posted next day which was a lie.”

Helpful Report

“Easy to set up and quick response, but £126 for an indicator stalk for a CityRover is really insulting (to put it politely)... Will never bother with this site again, prices are extortionate.”

Helpful Report

Dear George, Thank you for raising your concerns about prices however i would like to inform you that you requested for complete Combined Stork Units not just an indicator stalk. Combined Stork Units involve with minimum 3 different parts, Indicator stalk, Wipe Stalk, Airbag clock spring (Round Squib) and the price we quoted you was for same 3 items. Not just for indicator stalk. If you need any further detail, please contact directly to our sales team and they will be able to assist you. Thanks. Kind Regards, AM Car Parts Customer Support

“Still waiting after 24hrs for quote's”

Helpful Report

“Ordered a space saver wheel by using their website, entering my registration number so they had the exact model supplying a 16" wheel when my car has 17" rims. When I rang them they claimed this was the only size available and I must have had specialist/aftermarket wheels for my car and only when pushed agreed to accept a return. On checking further with a main dealer I found out there is no space saver available only a full size steel for my model (a Subaru Outback 2.0D) and the 3.0L petrol version. The 16" was for a 2.5L so they shouldn't have supplied or even quoted. Refunded £90 of £102 I paid, factor in the cost of returning it (£23) it was an expensive way to find out they didn't know what they were talking about despite the claims of having access to main dealer information.”

Helpful Report

Dear Chris, Thank you for your comments, however i review your order and find out that you have been supplied the correct space saver wheel which was recommended by manufacturer. Also please note space saver wheels are not always with same sizes as actual wheels are, they may be 1 or 2 inches shorter then actual alloy wheel. You are absolutely free to return any item which you no longer needed or you change your mind after the order within the cretin time period, but in these circumstance it is entirely customer responsibility to return the item in same condition on their own expenses. In your case you instructed us to arrange the collection from you, which was deducted from your actual refund. We are sorry that you had a bad experience. At AM Car Parts, we always try our best to provided high level of customer care with vast experience in car parts and we hope we would serve you more better way in future. Kind Regards Customer Support Team, AM Car Parts

“I enquired of AM Car Parts about a part for my Skoda (specifying the actual part number) and was told they could source a used part for £48, delivered. I visited a Skoda dealer and they supplied a new part with the identical part number for £10.64 I feel insulted that they tried to pull a fast one the first time I used them.”

Helpful Report

“got back to me very quick payment went even quicker parts not arrived , phone dead e mail not replied to ??? frustrated”

Helpful Report

Dear Customer, Thank you for raising your concern. Your part was delivered to you on 30-06-2016 by Parcelforce. On your request an email was sent to you with tracking details on 30/06/2016 10:47. We hope your vehicle should be sorted now. Kind Regards, AM Car Parts

“Contacted them two days ago, left hanging on their premium line... never phoned me back , no response to email.”

Helpful Report

“Despite having ordered and paid for the part on Monday 24 th August, it still had not arrived by Saturday 29th, when I was told I would get it within 2 days.”

Helpful Report

“I ORDERED A SUNVISOR LAST WEEK AND HAVE NOT SEN IT YET”

Helpful Report

“Hi, I recently asked for a quote for a timing belt (2009 Mitsubishi Lancer) after waiting 24hours I was quotes £198:00 - Shock/horror! I took my car to a Mitsubishi main dealer who quoted me wait for it £22, I then got my car serviced (full 24 month service) timing belt changed and water pump too for less then I was quoted for a timing belt £189:00. I looked on eBay and found these belts for as little as £14:00. my advice shop around and avoid this site at all costs!!!!!!!!!!!”

Helpful Report

Dear Customer, Thank you for your feedback. You asked for a complete Timing Belt Kit not just for Timing Belt. We have quoted you the best prices for a complete timing belt kit that includes Water Pump+ All gaskits+ Hydraulic Tensioner & Gates Belts. We oprate free service to obtain best prices on used or new parts. We always try our best to save our customers money as much as we can compare to main dealer prices. Thanks, Regards, AM Car Parts