“I enquired of AM Car Parts about a part for my Skoda (specifying the actual part number) and was told they could source a used part for £48, delivered.
I visited a Skoda dealer and they supplied a new part with the identical part number for £10.64
I feel insulted that they tried to pull a fast one the first time I used them.”
“Ordered a space saver wheel by using their website, entering my registration number so they had the exact model supplying a 16" wheel when my car has 17" rims. When I rang them they claimed this was the only size available and I must have had specialist/aftermarket wheels for my car and only when pushed agreed to accept a return. On checking further with a main dealer I found out there is no space saver available only a full size steel for my model (a Subaru Outback 2.0D) and the 3.0L petrol version. The 16" was for a 2.5L so they shouldn't have supplied or even quoted. Refunded £90 of £102 I paid, factor in the cost of returning it (£23) it was an expensive way to find out they didn't know what they were talking about despite the claims of having access to main dealer information.”
Dear Chris, Thank you for your comments, however i review your order and find out that you have been supplied the correct space saver wheel which was recommended by manufacturer. Also please note space saver wheels are not always with same sizes as actual wheels are, they may be 1 or 2 inches shorter then actual alloy wheel. You are absolutely free to return any item which you no longer needed or you change your mind after the order within the cretin time period, but in these circumstance it is entirely customer responsibility to return the item in same condition on their own expenses. In your case you instructed us to arrange the collection from you, which was deducted from your actual refund. We are sorry that you had a bad experience. At AM Car Parts, we always try our best to provided high level of customer care with vast experience in car parts and we hope we would serve you more better way in future.
Customer Support Team, AM Car Parts
Dear Customer, Thank you for raising your concern. Your part was delivered to you on 30-06-2016 by Parcelforce. On your request an email was sent to you with tracking details on 30/06/2016 10:47. We hope your vehicle should be sorted now.
AM Car Parts
“I ordered two items on separate occasions. The first was a cv joint for the propshaft for a BMW 535i using correct part no. - the piece I received though didn't fit and a local dealer informed me the part was from a 7 series not a 5 series. I returned the item and sent an email asking for a partial refund. Unfortunately I have heard nothing since!”