Hello Salim,
We have checked your file and we are unaware of any refund you are waiting for. The insurance you have taken out with us is also non-refundable as per the terms that were read out to you when you purchased the policy.
Please call us on 0161 495 6000 if you have any further queries regarding this matter and we will be happy to help.
Kind Regards,
The Alternative Insurance Brokers Team.