Alpenglow Reviews

Name: Alpenglow
Address: 68 High Street, Weybridge, Surrey
Rating: 4.97

5.0 Rating 267 Reviews

100 %

of reviewers recommend Alpenglow

Company Reviews

Metrics

Info

5.0

Based on 267 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0203 696 5660

Email:

hello@alpenglow.ski

Location:

68 High Street,
Weybridge
Surrey
KT13 8BL

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with, made us aware of extra discounts other agents failed to inform us of, and made the whole process really easy. And had the best deal too which always helps! Thank you :-)”

Helpful Report

Posted 6 years ago

“Steve offered us lots of options and had plenty of patience ! We messed him about considerably and he kept helping us until we found the right option ! I can imagine we will come to Steve again to sort our holiday every year !”

Helpful Report

Posted 6 years ago

“Very on the ball and extremely fast to action requests.”

Helpful Report

Posted 6 years ago

“Great advice and local knowledge. Great ski resort knowledge. Patient and understanding. Surperb service. Customer service excellent.”

Helpful Report

Posted 6 years ago

“I dealt with Matt Simpson who was really helpful, professional and a pleasure to speak to. I highly recommend Alpenglow if you are looking for a responsive, speedy and non pressured service from your travel agent.”

Helpful Report

Posted 7 years ago

“Alpenglow responded to our enquiries with personal advice and suggestions for chalet holidays. They always responded very quickly and were happy to answer all our specific questions. They gave local and personal advice for various chalets/resorts to help us make our decision. Thank you.”

Helpful Report

Posted 7 years ago

“Very quick to respond and really helpful - couldn't fault them! Thank you :)”

Helpful Report

Posted 7 years ago

“Steve and Matt have been super efficient, friendly and straight forward. Nothing is ever too much trouble. Booked this year in Courchevel 1650 and have now booked again for the family in Val D’isere. Replied immediately and holiday for 2018 now booked. Would definitely recommend Alpen Glow to book your Ski Holiday”

Helpful Report

Posted 7 years ago

“Matt had good knowledge of the resorts and chalets and was able to help with choosing where to go for NY. He even drew us a map with locations. No pushy selling.”

Helpful Report

Posted 7 years ago

“Alpenglow were very quick at responding to calls & emails and found a chalet hotel that perfectly suited our needs. They offered suggestions regarding travel options, ensuring we were able to park at the chalet hotel, and make sure the owners were aware of our likely early arrival.”

Helpful Report

Posted 7 years ago

“Super efficient, friendly and straight forward. Replied immediately and holiday for 2018 now booked- still waiting to hear back from my intial emails from other agents! Fingers crossed the holiday is as good as the service so far!! Then we will be in for a good one!! Thank you x”

Helpful Report

Posted 7 years ago

“Great service and patience”

Helpful Report

Posted 7 years ago

“Rang Matt at Alpenglow in the morning, had something that was right for us and a good deal booked by 3pm. This came after weeks of getting very poor service from other Ski Booking sites/engines. 2nd year running that we've booked with Alpenglow and really impressed with their offering, professionalism and efficiency.”

Helpful Report

Posted 7 years ago

“Steve Church was very helpful! My initial queries were via email and Steve replied promptly. At no point was I pestered for my phone number or indeed hassled by email to make a decision (as I have found with other companies!). Once I had made my decision, I then spoke to Steve on the phone and he booked the holiday immediately. Will definitely use Alpenglow again!”

Helpful Report

Posted 7 years ago

“Fantastic service. Quick replies to e mails with range of chalets to choose from. Steve was very patient when we asked for more suggestions as we are two groups flying from different airports. He was extremely helpful, knowledgable and personable. Thanks for a great service.”

Helpful Report

Posted 7 years ago

“Matt and Steve are very patient and spend time looking for the right trip for you and have an abundance of knowledge on many resorts and chalets and give an honest view on each so you know what you are getting. They are very competitive on price without compromising on quality. As a group of 7 wanting sole occupancy it can be tricky to find viable options but Alpenglow always come up trumps for us. We have booked two skiing trips with them now and have had a very good experience for both.”

Helpful Report

Posted 7 years ago

“From the moment I rang to enquire about booking a skiing holiday I was delighted with the fantastic service I received. Having never skied before, Steve was able to advise me on everything I needed to ask, and I sure had a lot of questions. He was polite, very knowledgeable and made our booking so much more easier.”

Helpful Report

Posted 7 years ago

“Booking a winter holiday has never been easier for us than with Alpenglow. Steve was super efficient, knowledgeable and an excellent communicator. Our group of 11 will certainly be booking with Alpenglow again next year.”

Helpful Report

Posted 7 years ago

“Hi All. I am writing this review having booked (with great assistance, knowledge and personal recommendation) our ski trip to Les Arcs. I await the actual trip with bated breath but I have to say that the booking experience was fab! Steve had plenty of first hand experience of most of the chalet hotels that we were looking at and made the whole process very easy. Looking forward to the 8th Jan - Arcs2000 here we come!!”

Helpful Report

Posted 7 years ago

“My first experience of Alpenglow having come across them online. Very professional, responsive and knowledgeable. They gave me unbiased information and advice on three different locations and it felt like asking a friend for help. I've only booked the holiday with them so far, but to date, I'm very happy with their service and would certainly use them again for a future holiday booking.”

Helpful Report

Posted 7 years ago

Alpenglow is rated 5.0 based on 267 reviews