Allegro Music Reviews

Name: Allegro Music
Address: Allegro Music, 95 High Street, Chelmsford, Essex
Rating: 4.83

4.8 Rating 1,896 Reviews

97 %

of reviewers recommend Allegro Music

Company Reviews

Metrics

Info

4.8

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01702 334488

Email:

websales@allegromusic.co.uk

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Allegro Music 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FROM ALLEGRO MUSIC! We ordered a guitar from Allegro music back in February for my sons birthday in March. The guitar ordered was in stock on the Allegro website. Once the order was placed we were informed that the guitar was actually out of stock but it would be ordered for us. Anyway this is a long story which I will summarise- delay after delay with no communication then it was held in customs but would be straight to Allegro once cleared, then it was actually going to a UK supplier before going to Allegro, then some more delays. It cleared customs and was due to arrive at supplier by the end of the week, 2 weeks later and it still had not been received by supplier. 5 months later my son still has no birthday present and we finally cancelled the order. Allegro music is a company that will blame manufacturers, customs, supply companies and delivery companies but will accept no responsibility for what could have been prevented by an up to date website, and regular communication. Don’t use them. We have now ordered a guitar from Thomann with the high customer service you would expect from a sales company, guitar is due for delivery in 3 days. Angry Parents! Disappointed but very patient 12 year old!”

Helpful Report

Posted 8 years ago

“Ordered and paid for a ‘stock item’ on 18th October. Promised contact re delivery on 7th November but no contact received. Rang on 9th November and was promised a call back following day but no call received.”

Helpful Report

Posted 8 years ago

“the people in the allegro music firm chelmsford are extremely condescending and rude. they expect every single person who comes into the shop to know everything about their instrument inside out. i went into the shop to buy a guitar and i was treated very rudely making it seem that they didn't take me seriously despite the fact i was about to buy a guitar close to a £1000. every time it seems an adult is about they completely change and clearly don't take teenagers and younger people seriously. i'm absolutely disgusted at this and i think its a joke. i will never ever purchase from this shop again but i will simply go to the shop and try out the things i want to buy elsewhere. don't feed this company and their greed by buying from them.”

Helpful Report

Posted 9 years ago

“Digital piano advertised on website, I ordered piano over Internet only to be told a day later that they had already sold it. Obviously did not update the website. They made an offer of another one for an extra £120. I did not take them up on poor offer. Customer relations is rubbish! Trading Standards may be interested in this one. Have not had my money back yet!”

Helpful Report

Posted 9 years ago

“Awful misleading website, lists items as in stock then after purchase emails saying it's been damaged in the warehouse. A quick online search shows this as a common excuse. If your going to order I strongly advise phoning first to make sure the item actually is in stock. Still waiting on a reply back about my refund. Communication was fine until asking for a refund, then no reply.”

Helpful Report

Posted 9 years ago

Allegro Music is rated 4.8 based on 1,896 reviews