AJ Voyage Reviews

Name: AJ Voyage
Address: Unit E, Baltic Park, Saltmeadows Rd, Gateshead
Rating: 4.85

4.9 Rating 14,110 Reviews

97 %

of reviewers recommend AJ Voyage

4.9

Based on 14,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About AJ Voyage:

Your online destination for the BADDEST footwear and fashion around, level up your look with the latest arrivals and hit us up on instagram @ajvoyage.

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AJ Voyage 5 star review on 10th May 2024

845

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive the correct package and the package I did receive only had one show inside. And still haven’t heard back when I’ve emailed about a solution”

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Posted 3 years ago

“Very disappointed I was charged for delivery and return of nearly £9”

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Posted 3 years ago

“Had to pay £4 to return a item, when most company’s do free returns won’t buy again unless I get a refund of the £4”

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Posted 3 years ago

Hey Beverley, We have took customers comments on board and our return costs have now been lowed to £1.99 going forward :) Thank You

Posted 3 years ago

“Poor”

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Posted 3 years ago

Hey Abby, Sorry to hear this, if you could give us an email to let us know the issue out team can look into this for you - hello@ajvoyage.co.uk Thank You

Posted 3 years ago

“Was so looking forward to my new sandals to arrive for my weekend away, paid next day to delivery to guarantee I had them, came, they sent wrong size, will avoid ordering in the future.”

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Posted 3 years ago

Hey Leeanne, We are so sorry for the mix up of your order sometimes human error can happen, we try our hardest to get everything perfect so apologies on this occasion you received the incorrect size. I can see you emailed our customer service regarding this on Wednesday evening at 6.55pm and we replied within half an hour to say we would of course correct the issue or process a full refund if required Thank You x

Posted 3 years ago

“Bad quality shoes I will be returning”

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Posted 3 years ago

“Satisfied”

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Posted 3 years ago

“I have emailed about an issue with my shoes and after being asked to send a photo I have had no reply. :/”

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Posted 3 years ago

“Not good quality, and they didn’t give me the whole refund for 2 pares of shoes that I order... one of them was demage.”

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Posted 3 years ago

Hey Karolina, I have took a look into this for you and can see a full refund was processed for the faulty pair of sandals, Thank You x

Posted 3 years ago

“The shoes were bad quality, didn’t fit well and was so disappointed as I thought they were so gorgeous on website”

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Posted 3 years ago

“ordered a pair of sandals last week and they came about 2 days ago and when I wore them out they snapped whilst I was out for no longer than 15 minutes so i had to go back home to change my shoes”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Ordered my normal size in shoes and they were so small my heels and toes hung over. They looked around 2 sizes smaller! Cost me £8 in delivery and returns for utter disappointment! Order a size up!!”

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Posted 4 years ago

“I have not received my order.it says it been delivered but it hasn't arrived yet.im gutted as I was so looking forward to receiving my new shoes”

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Posted 4 years ago

Hey Becky, Unfortunately we are unaware of undelivered parcels unless we are contacted by the customer to inform us and then we look into this straight away with the courier. Please could you email us at help@ajvoyage.co.uk and our customer service team will get this sorted for you :) Thank You x

Posted 4 years ago

“Sandals are awful quality. I expected them to look less plastic for the price I paid. Very disappointed. The buckle is plastic!!”

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Posted 4 years ago

Hey, Very sorry to hear you are not happy with the quality of our Need Me sandals and we're surprised to see they have only been given a 1 star rating as this is the first negative feedback we have received for this style, we have had amazing feedback so far for these and they have been our best selling styles, You can of course return these for a refund if you wish to do so, our refunds are processed within 24 hours of us receiving the item back - https://ajvoyage.co.uk/pages/returns-exchanges Thanks x

Posted 4 years ago

“Waited over 2 weeks for a delivery, emailed numerous times to be ignored. Very poor customer service!!!”

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Posted 4 years ago

Hi Courtney, Thank you for taking the time to leave a review, i have looked into this for you and can see unfortunately there was an unexpected delay with Royal Mail regarding your parcel delivery and can see it has now been successfully delivered to you. I think its unfair to say we have ignored you, i've took a look at our email threads and can see you emailed us on March 11th and we replied the next day. We hope you love your new boots however if you would like to return you can of course do so free of charge Thank You x

Posted 4 years ago

“You send sent the wrong I would never use a game”

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Posted 4 years ago

“Didn’t get my next day delivery refund, delivery was atrocious! I had to go to the post Office Depot to collect my shoes. First time they couldn’t locate my shoes and second time they managed to find it. Didn’t hear much back from supplier either! Not happy! Shoes has painted shiny marks on them, I sent pics to seller but nothing was done neither did I receive a reply!”

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Posted 4 years ago

Hi, Thank you for taking the time to leave us a review, I have looked into this for you and can see the delay in your order arriving with us is due to you putting the incorrect door number when you placed your order with us we were given number 236 instead of 263 therefore Royal Mail were unable to deliver as there was no such address. Of course if you are not happy with your boots you can return them to us for a full refund thats no problem at all, you can create a returns label here - https://www.royalmail.com/track-my-return/create/1214 Thanks

Posted 4 years ago

“Bought a size 5... they came and they were so tight and crushed my toes (because they were size 4!!!) obvs I didn’t realise so ordered a size 6 (went to send the other pair back) the size 6 came and were huge........ if I was sent the size 5 first I wouldn’t of had to pay next day delivery twice!!! Now I have ordered a another size 5 let’s hope they are right”

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Posted 4 years ago

“The service was very poor i ordered on. November 29 have yet had a update on anything I'm very upset !”

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Posted 4 years ago

Thank you for taking the time to leave us a review, I have took a look into this for you and can see your order was placed with us on November 29th and due to us being closed on a weekend it was shipped on December 3rd and tracking information has been sent to the email we were given when your order was placed with us. Your parcel should arrive in the USA within the next few days due to the busy Christmas period which is causing a few slight delays with couriers. Please let us know if you have any further questions x

Posted 4 years ago

AJ Voyage is rated 4.9 based on 14,110 reviews