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AJ Voyage Reviews

4.9 Rating 14,110 Reviews

97 %

of reviewers recommend AJ Voyage

Company Reviews

Product Reviews

4.9

Based on 14,110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About AJ Voyage:

Your online destination for the BADDEST footwear and fashion around, level up your look with the latest arrivals and hit us up on instagram @ajvoyage.

AJ Voyage 5 star review on 10th May 2024

AJ Voyage 5 star review on 9th May 2024

Samantha Speight

AJ Voyage 5 star review on 9th May 2024

Stephanie Watkins

AJ Voyage 5 star review on 11th April 2024

AJ Voyage 5 star review on 7th April 2024

AJ Voyage 5 star review on 7th April 2024

Sandra Armstrong

AJ Voyage 5 star review on 7th April 2024

845

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t even have my sandals for 2 days they broke underneath after wearing them once and have had no response to my enquiry about a new pair or a refund !”

Posted 1 year ago

Hey Shania, sorry to hear you have had an issue with your sandals, I have took a look into this for you and can see you emailed us on Sunday at 12.25pm and we responded at 2.06pm the same day, please could you check? Thank You x

Posted 1 year ago

“Both mine and my daughters sandals broke 1st time wearing them”

Posted 1 year ago

“Shoes dont Look like on the picture they have fabrik Marks i never buy Again”

Posted 1 year ago

“Literally the worst. Unless you have 2 toes missing and your feet are as skinny as twigs, do not buy. They aren’t even the right size in length for the size they’re attempting to be. Even then, they’re cheeky enough to charge £1.99 + 2.95 to print label, to return THEIR item!! Never again. AVOID.”

Posted 1 year ago

“My sandals have completed snapped in half straight across the middle on the right foot, the left foot is also ready for snapping please advise how I get refunded”

Posted 2 years ago

“I worn my shoes for first time on Saturday one of shraps broke”

Posted 2 years ago

“terrible cheap shoes… they are great for a photo but not for actually walking around in. SAVE YOUR MONEY, DON’T BUY!!”

Posted 2 years ago

“So sorry but I never received my shoes and it wasn’t good at all”

Posted 2 years ago

“I had ordered a couple of pair of boots and were very very happy with them, fit true to size and look great. Last month I ordered a pair of sandals and was so happy when they arrived. However after only wearing a couple of times the strap completely broke. I was gutted and so disappointed, this happened whilst at work and was quite embarrassing. I contacted customer services who sent me a postage link to return the sandals. I advised I wanted a replacement as they were ordered for my upcoming holiday. CS advised to put a note in with the returned sandals explaining what the issue was and also stating I wanted a replacement pair, I did this and sent the sandals back. I emailed CS with the proof of postage receipt and again asked if a replacement could be sent out asap as I really wanted these to go away with. 3 days later I had an email advising that my refund had been processed. Again I was very disappointed as I had stated numerous times I wanted a replacement! I contacted CS again and advised what had happened, to which they replied asking if I had included a note with the return sandals which I had. After expressing my disappointment and the fact I found CS unsatisfactory as no resolution was offered I was told I needed to re order the sandals as a refund had been given. I asked if there was a discount code I could have as when I initially ordered the sandals there was a 10% off code to which they replied no. So I am expected to reorder sandals and pay more than what I did originally, because they were faulty and CS couldn’t action my request correctly for a replacement pair. Due to the issues and constant poor customer service I will not be ordering again which is a real shame as I have been recommending AJ Voyage to all my friends since having the boots but I will now be telling them of all my problems I had recently. I really feel your CS department needs looking at and perhaps additional training needs to be given when dealing with complaints. One very unhappy customer here.”

Posted 2 years ago

“Was sent a faulty pair of shoes on 1st order. Sent back for replacement. Was then refunded instead of replacement and charged £1.99 for returning. Re ordered same shoes as I wasn’t sent replacement. They arrived with the same fault: in fact they are the same exact shoes I returned! Been sent back to me. Which I’m about to return and no doubt charged £1.99 again for the pleasure. Very bad 1st and second experience”

Posted 2 years ago

“i reported my last purchase had broken havent heard back off them”

Posted 2 years ago

“Shoes are really poor quality”

Posted 2 years ago

“I've received wrong pair of shoes and have to pay for return label .”

Posted 2 years ago

“Just brilliant well Happy 😊”

Posted 2 years ago

“Ordered some sandals and on arrival the size was way too big. Followed the online instructions to return and exchange. Received a refund which I did not request. Sent a message to query why this happened when the smaller size was showing as available. Initial message acknowledged to say it was being looked into with the returns team. No response since. Very disappointing. Also £4.94 short on the refund. Will not order from them again.”

Posted 2 years ago

“Ordered 7 days ago and and the package is still at sorting center. Takes too long!!!”

Posted 2 years ago

Hey, I'm sorry for the delay in your order arrivng with you postage to Australia can take around 21 days. Thanks

Posted 2 years ago

“Still haven't received my order”

Posted 2 years ago

“I emailed you that the boots are broken. No response yet”

Posted 2 years ago

“Took more than two weeks to get the items versus 2 day delivery and when received it was 2 right footed shoes. Im overly disappointed”

Posted 2 years ago

“Is to big and I pay for next day delivery come after a week no happy”

Posted 2 years ago

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AJ Voyage is rated 4.9 based on 14,110 reviews