AJ Voyage Reviews

Name: AJ Voyage
Address: Unit E, Baltic Park, Saltmeadows Rd, Gateshead
Rating: 4.85

4.9 Rating 15,512 Reviews

97 %

of reviewers recommend AJ Voyage

4.9

Based on 15,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About AJ Voyage:

Your online destination for the BADDEST footwear and fashion around, level up your look with the latest arrivals and hit us up on instagram @ajvoyage.

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AJ Voyage 5 star review on 29th June 2026

963

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item is showing as being delivered but I don’t have it & cannot locate it anywhere. Got to go through a long process now of waiting for a report from postman so god know s how long this is going to take!”

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Posted 6 years ago

“Was sent shoes 3 sizes smaller than what I had ordered then couldn't get back in and access my account no phone number to contact anyone”

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Posted 6 years ago

Hey, Thank you for taking the time to leave us a review, i have looked into this and can see you contacted us via email on the 18th June at 11.37am and we replied the same day at 12.04pm, which is within 30minutes which is very fast for customer service, all our queries are dealt with via email in a timely manner Thank You

Posted 6 years ago

“Very fast delivery and the shoes looked beautiful. However, they were pretty poor quality for the price. The faux leather straps were so flimsy that I struggled to undo the buckles and I did not feel that they would secure my feet. The studs also looked like they would fall off easily. Gutted!”

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Posted 6 years ago

“White sandles arrived marked with a blue stain and one looked liked it had been previously worth. Shipping was quick.”

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Posted 6 years ago

“Very disappointing that if you return anything, Voyage deduct the original postage and return postage from your refund, so you end up paying £7 for trying on & returning a pair (even if you ordered more than one pair and kept the correct size) 🤨”

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Posted 6 years ago

“Very disappointed in this order, shoes were completely not like image and very bad quality, not worth £30”

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Posted 6 years ago

“I was on the waiting list for a pair of sandals that I've been desperately trying to get hold of. Eventually I recieved an email to say they were back In stock so within minutes of getting the email, I went straight into the website and ordered them. I was delighted. When the sandals were actually due to arrive I recieved an email from PayPal saying I had a refund for the sandals. I sent on an email to AJ Voyage asking why I'd been refunded for the item and they replied saying they didnt actually have the stick. That was it. No trying to resolve or offer an alternative, or even a promise I will contacted as soon as they become available again. Shocking service.”

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Posted 6 years ago

“Placed order on 2nd May and yet to arrive. I have written twice to support asking for an update and nothing”

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Posted 6 years ago

Hey, Personalised luggage can take around 14 days to be delivered due to the item having to be made etc, i've just checked your tracking and it's due to arrive with you tomorrow :) Thank You x

Posted 6 years ago

“Bought for gift so had no time to return but sandals had glue residue on side of sole which was very disappointingly as was giving as gift would put me off buying again”

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Posted 6 years ago

“I dident get my parcel but iv been able to get thru to aj voyage quickly to resolve it I’m still waiting to here back but they said it takes up to 5 days to speak to the courier”

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Posted 6 years ago

“Still haven’t received my shoes”

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Posted 6 years ago

Hey Laura, Unfortunately we are unaware if customers have not received their parcels unless they contact us, please could you email us at help@ajvoyage.co.uk and someone will look into this straight away for you, Thank You x

Posted 6 years ago

“I decided to reorder a pair of sandals that broke after 1 week of having them. After they arrived I decided to send them back after feeling they were poorly made. The return cost was £3.99 which I couldn’t believe. I won’t be ordering from here again unfortunately.”

Helpful Report

Posted 6 years ago

Hey Rebecca, Sorry to hear your shoes broke, this definitely shouldn't of happened! We offer free returns for any faulty item, please could you email us at help@ajvoyage.co.uk and our customer service will arrange this for you, Thank You x

Posted 6 years ago

“I haven’t received the item yet as expected so I’m unable to review the item.”

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Posted 6 years ago

Hi Jessica, Our review request emails are automatically sent out 7 days from the dispatch date. I've took a look into this for you and can see your order was placed on the 11th April, it was marked as dispatched on Sunday 12th April however as this was a bank holiday weekend Royal Mail wasnt open therefore your parcel was collected when they reopened on Tuesday 17th April. Unfortunately due to COVID-19 Royal Mail are experiencing some slight delays and with it being a bank holiday this has caused a few extra minor delays, however i have checked your tracking and your parcel is making its way to you and should arrive with you very soon. We hope when you receive your new sandals you are happy with them and would consider updating your review, Royal Mail - KT821145395GB Have a lovely evening, Thanks x

Posted 6 years ago

Hey, I've checked your tracking and can see it was received yesterday, apologies for the slight delay due to the delays with Royal Mail, we hope you love your new sandals :)

Posted 6 years ago

“Still waiting to hear back from the team regarding why my delivery took an extra week when got next day delivery?”

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Posted 6 years ago

“Bottes conformes à la la photo d'un point de vue esthétique mais je les ai reçu abîmés donc j'aimerais les changer ou être rembourser !”

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Posted 6 years ago

“Did not get my package by Xmas.”

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Posted 6 years ago

“Can't fault the customer service but the boots I ordered after seeing them all over Instagram have been really disappointing. They arrived in off-brand packaging similar to something you'd find on a market stall and they are falling apart after wearing them around 5 times! They look the part but are not great quality at all. Because of the poor quality I wouldn't order from AJ Voyage again and I wouldn't recommend, despite how nice everything looks on the site.”

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Posted 6 years ago

“Poor quality item”

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Posted 7 years ago

Hey Lauriel, thank you for taking the time to leave us a review. Sorry to hear you were not satisfied with the quality of your item, could you please drop us an email to help@ajvoyage.co.uk so we can sort out any issues for you. We noticed your review was based on the quality of the item however we have been left a 2 star company rating also, was there anything in particular as the reason for this that we could have done better? Or was it just based on the item which you left a product review for also? Thank you

Posted 7 years ago

“The glasses came chopped and with the arms broken. I emailed to get a full refund and instead another pair was sent out.”

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Posted 7 years ago

“They’re nice but they are too big on my face as I’m 14 .”

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Posted 7 years ago

AJ Voyage is rated 4.9 based on 15,512 reviews