AJ Voyage Reviews

Name: AJ Voyage
Address: Unit E, Baltic Park, Saltmeadows Rd, Gateshead
Rating: 4.85

4.9 Rating 15,512 Reviews

97 %

of reviewers recommend AJ Voyage

4.9

Based on 15,512 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours

About AJ Voyage:

Your online destination for the BADDEST footwear and fashion around, level up your look with the latest arrivals and hit us up on instagram @ajvoyage.

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AJ Voyage 5 star review on 13th August 2026

964

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You approach customers with “Hey” in emails rather than Dear (name). Faulty shoes were sent to me when the fault is clearly visible just don’t understand that you can send a product that looks like that out. There’s some improvement to do here. Good luck!!”

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Posted 5 years ago

“Boots are bad quality and smells of fake leather fishy”

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Posted 5 years ago

“the parcel came quickly the only positive yet everything else was not great, dissapointmeant actually...the shoes looked like they had a malfunction in the making leather all scuffed, and details not perfect all ruined, so unfortunately the pair is faulty hopefully next ones will be much better giving this company another chance. as my pair last year were great so hoping they'll fix this”

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Posted 5 years ago

“Item came broke, W ouldn’t zip up. And one the zips actually came off? Emailed the company and no reply. First time buyer from this site, not pleased.”

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Posted 5 years ago

Hey Shannon, Sorry to hear you have had an issue with your item, I can assure you all emails we receive are responded to within 24 hours, I have searched our system and can see you emailed us on Monday at 12.43pm and our customer service team responded to you the same day at 2.14pm, please could you check your emails for this? Thank You

Posted 5 years ago

“I placed an order for boots on the 10th December, I also paid for first class post! I’ve not received my order yet!”

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Posted 5 years ago

Hey, Thank you for your order we don't offer 1st class postage, we offer UK saver delivery or UK next day delivery, I've took a look at your order and can see saver delivery for £2.95 was selected. Your parcel was collected by Royal Mail on December 10th however as they are extremely busy at the moment with the Christmas rush they are having delays which we state on our delivery information page, i've checked your tracking and your parcel is now at your local depot and should arrive with you any day now. Thank You

Posted 5 years ago

“Quality wasn’t good. Fitting was all wrong. Made poorly”

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Posted 5 years ago

“I haven't received my purchase.”

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Posted 5 years ago

“Shocking customer service, had to keep repeating myself as every email I sent wasn’t read properly, by the end of it the person I was emailing couldn’t even be bothered to write to me properly/couldn’t even construct a sentence, no capital letters etc, very blunt, no apology. Didn’t seem to care that my exchange got messed up and felt like they couldn’t be bothered. Only reason I didn’t rate very poor is because they sorted my problem but I’ll never buy from you again.”

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Posted 5 years ago

“I wasn’t that impressed, the shoes I ordered came up very small. I’m always a size 7 in shoe, I ordered from you and they were so smaoll. Then when I looked to return them it was a £4 charge as well as the £4 delivery charge so it’s cost me £7 to try on a pair of shoes. I won’t order again!”

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Posted 5 years ago

“Didn’t get return labels so had to pay return because they was miles to big for me”

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Posted 5 years ago

“Very poor experience overall. Even though they are quick to reply, even on Sundays, which I appreciate, they are not really solution oriented, and I didn't feel the satisfaction of the client was a priority. I had to pay shipment, and there was a mess up with the address label, so it wasn't deliver on time, nor at home, and it ended up being picked up at the post office by a neighbour because the apartment number was wrong, which made for an unpleasant and uncomfortable interaction with the neighbour. There was no effort to refund the shipment costs, just an apology. The quality of the boots wasn't better either. After 2 uses the sole detached from the shoe. They offered either to refund or to replace the pair. I asked for a new pair, but just after they realized it was no longer in stock, and instead of asking if I would be interested in a different pair of the same value or waiting for the restock, they just proceeded to refund the amount of the boots. And firstly they asked to send the faulty item back, but then said I could keep the boots, which just left me confused. I will try to fix them, but it's still annoying. I also mentioned that the box where the boots came in was discolored on one of the sides, as if over exposed to the sun, but received no comments on this. It was the first time I was purchasing shoes online, and I'm not an impulsive buyer, so it took me almost two weeks to finally make the decision, just to be disappointed with the whole experience, and to loose 7.63€. All things considered, I would never recommend buying anything from this company.”

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Posted 5 years ago

“I’ve had the sandals for little over 2 weeks and only worn them twice. And the straps have broken. Really disappointed”

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Posted 5 years ago

Hey Chelsea, So sorry to hear you have had an issue with your shoes, if you email hello@ajvoyage.co.uk they will be more than happy to look into this for you and process a refund, Thank You

Posted 5 years ago

“Shoes had dents in/chunks missing, looks like it was made using a mold that wasn't filled properly or somethink”

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Posted 5 years ago

“Sandals look lovely, but are very squeaky when you walk in them. Very disappointed”

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Posted 6 years ago

“Shoes didn’t fit, so I had to send back which cost £4 I also paid for postage so I paid about £7 for shoes I do not have.”

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Posted 6 years ago

“Bought a pair of their Mean it sandals and after wearing them for less than 5 hours they snapped and were completely unwearable - Rated 5 stars for customer service as they replied almost instantly to my email and offered me a full refund. Shame about the shoes”

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Posted 6 years ago

“They didn’t even reply to me and I’m still waiting for my order”

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Posted 6 years ago

Hey Abbie, Thank you for taking the time to leave us a review, we reply to all customers, emails can take 48 hours to be replied to however i can see we replied within this time frame to your email received on Monday 20th July. I can see you ordered late Thursday evening and your order was shipped on Monday via Royal Mail tracked service and shipment emails are sent to customers with the tracking information so they can follow the parcels process and the tracking is showing your parcel is due to arrive today/tomorrow. Thanks x

Posted 6 years ago

“Sizes come up small.”

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Posted 6 years ago

“I liked the quality of the shoes but I was sent the wrong shoes and wrong size , I don’t have time to send them back as I am a hairdresser and working every day for the next month . I did message on Instagram but they told me to email”

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Posted 6 years ago

Thank you for taking the time to leave us a review, i have took a look into this for you and can see you were sent the correct size (UK 7/EU40) but a different colour to what you ordered was sent out by mistake, we so sorry about this! I can see you messaged us regarding this via instagram however unfortunately this isn't a customer service platform so we advised you to email us and we could arrange an exchange for you, which we are still happy to do so whenever it is suitable for yourself. Thanks x

Posted 6 years ago

“Sizes are terrible. Really small compared to others like boohoo plt ASOS etc. Won’t shop there again. Hassle returning etc”

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Posted 6 years ago

AJ Voyage is rated 4.9 based on 15,512 reviews