Agri-linc Reviews

Name: Agri-linc
Rating: 4.83

4.8 Rating 2,000 Reviews

96 %

of reviewers recommend Agri-linc

About Agri-linc:

We are a family business who have been farming in our home county of Lincolnshire since 1924 and agricultural machinery dealers since 1974. Now continued by the 3rd and 4th generations we established the new trading name in 2010 as Agri-Linc, allowing us to become a recognised leading supplier of agricultural equipment across the globe. Our stock includes; cultivation equipment, disc harrows, drills, bale handling equipment, ploughs, spreaders, sprayers, tractors and agricultural trailers.

Visit Website

Write Your review

Tell us how Agri-linc made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Agri-linc 5 star review on 3rd August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problems with previous orders fast efficient service. However disappointed with last order when only the puncture patches were delivered & no vulcanising fluid which had also bee ordered .”

Helpful Report

Thankyou for your review Fiona, and apologies for the inconvenience you've had with this recent order and the missing parts. As per voicemail left this morning we have sent out a free of charge bottle of Vulcanizing fluid, which should be with you in 1-3 working days, Any further issues please don't hesitate to email us at customer.service@agri-linc.com or call us on 01778 591225.

“Fast delivery of product. Bit disappointed that had I looked at there ebay shop I would have got free delivery for what would have fitted in an envelope and not been charged nearly £10.”

Helpful Report

Thank you for this honest review. The two platforms work differently when it comes to product and delivery charges. If you wish to discuss this further please get in contact either through email - customer.service@agri-linc.com or via phone 01778 591225 Thank you once again for using Agri-Linc Ltd

“Stock a great selection of cultivation parts and ordering fairly simple on the telephone .However I always find delivery a slow issue and often in bits even though a high delivery price is charged.Farming depends on timelines of getting work done and when held up for parts this is a problem and response on the telephone is poor Agrilinc let themselves down outhouse issues”

Helpful Report

Thank you for your review, we are glad that you appreciate our selection of stock and the process being simple to order. I can see that you have a customer service case raised with us on this yesterday, which we informed you at the time of a system outage for a few hours where we were unable to provide tracking updates. Once we were able we kept you as up to date as possible through the process and are chasing with the courier to get that update on the delivery to you. As you can understanding we ship from multiple locations to ensure goods arrive in the quickest time possible, delays would be incurred if all stock had to be sent from one location, and it is my understanding that it is only part of the order you are chasing. If you require any further updates you can always contact us, otherwise as soon as we have a development we will be contacting you to update. All customer service is dealt with inhouse by our dedicated tea between 8am and 4.45pm.

“Easy to order, the weight adds to the cost of delivery but otherwise very content with the service. No doubt I will look to use Agri-Linc in the future.”

Helpful Report

Thank you for your review Klaus We look forward to assisting you with your future requirements.

“points ok but bolts wrong size and cannot get someone to get hold of point and match the bolts to the points.these bolts fit points far bigger than the ones I ordered..mike”

Helpful Report

Good afternoon Mike Thank you for your review, we are aware of your issue and have a case raised for you. As agreed we will be in contact next week on Monday to get this resolved, when you are back and available from your holiday. A stock check has been carried out in the meantime and an email sent to offer an alternative bolt. We would hope that once we have spoken to you further and a resolution agreed on that your overall review would be of a positive nature.

“Can’t fault the service or quality of product but the carriage charges are ridiculous which makes it unviable to it much from you I’m afraid”

Helpful Report

Thank you for your feedback Iain, Customers always have the option to collect from us so to save on the carriage charge, however I can see that distance-wise this would also not be viable for you unfortunately. Actually we have a promotion running at the moment - if you spend £1000 online this month (in one order) we will give you free carriage on all unlimited subsequent online orders for the rest of 2024. This might be a good option if you are regularly buying wearing parts or consumables off us. https://www.agri-linc.com/news/online-only-june-promotion We are pleased that our service otherwise meets your expectations and hope that going forward we can continue to deal with you.

“You tried but I wanted to speak to Peter Gilder at Thaxted and got someone at Bourne no good to me i farm in Dunmow !!!!!”

Helpful Report

“Never had an issue but last order had a problem have emailed. Haven't heard anything back so highly doubt I'll use again”

Helpful Report

Thank you for your review, unfortunately we were unaware of the problem you had, however have since spoken and got this resolved with some replacements coming out to you. We apologise for the inconvenience caused.

“Machine was clearly not the one in picture on your site However it was what was required. The point on the front right hand leg was loose on examination it was a spurious Kramp part no 34060851KR , I can not find any details on the shin . The bottom part fitted but the upper shin would not fit correctly as the holes did not align . Fortunatly I had purchased a set of wearing parts to put in stock , from yourselves therefore I was able to put the correct point on . Not quite the treatment or quality expects from reputable dealers . With Regards Robert Lockhart”

Helpful Report

Good Afternoon Robert Thank you for your recent review, as this is the first time we are aware of the above issue, please could you call us to discuss. We then can investigate thoroughly and work together to find a resolution.

“Arrived very quick”

Helpful Report

“Arrived later than was told but happy with product’s”

Helpful Report

Thank you for your review John, I can see from your order that there was a delay as some of the goods were due into us a day or so after your order on the 12th, and then despatched on the 16th and delivered on the 17th. We are sorry for the delay in the goods being despatched and hope that you return to order again soon.

“Unfortunately The sub soiler leg’s weren’t the same size as the original ones on my machine. They also came with out any holes drilled in them.”

Helpful Report

Thank you for taking the time to submit a review and bringing this to our attention, as discussed we will process a credit for you shortly.

“Fantastic service. Just delivery of parts takes 5 days which lets it down. Subsoiler leg needed a adjustment to fit.”

Helpful Report

Thank you for the review, I am sorry for the time it took for the courier to deliver, we usually expect them to do this with 1-3 working days. We are glad however that you found the rest of our service fantastic.

“havent received product yet wrong one sent”

Helpful Report

Good Morning, Mr Sands I have taken a look at this delivery and can see you have a customer service case raised with us. The original order came out to you direct from the supplier and they have apologised for the delay in getting the correct item out to you. They have informed us that this has now been despatched and should be delivered to you by the end of the week. If you have any further questions then please let us know.

“I would really appreciate input from a local rep when possible to initiate workings of the machine. The hand book is limited in information.”

Helpful Report

“Delivery hard work every time. Items never left first time even though farm is well away from the road and plenty of buildings. Always have to contact DPD with clear instructions to leave in any shed - then they leave it at the farmhouse! Happens everytime.”

Helpful Report

Hi Michael, I am sorry for the issues experienced with the couriers. I will add a note to your account to provide more detailed instructions to the courier in future to try and alleviate this with any future orders, however besides this it is largely out of our control I am afraid. If there are any more questions please do not hesitate to call us 01778 591225. Many thanks, The Customer Service Team

“Next day delivery doesn't appear to be any better than normal delivery for the extra cost.”

Helpful Report

Hi Robert, Unfortunately we do not offer a Next Day delivery service, at present as we cannot guarantee this service with the couriers. We offer a Same Day Despatch, which means that orders received before 2pm will be collected on the same working day, or the next day for orders after 2pm, by the courier, and then delivered within one to two days. I can see that your order was placed initially on bank holiday Monday, and processed and despatched the next working day, Tuesday. According to the courier tracking this was then delivered on the Thursday, within the 48 hour delivery window we aim for. I am sorry if there was any confusion at the point of order as to the delivery services we currently offer, and I will consult with the web team to ensure this is clearly explained on the website. Many thanks, The Customer Service Team.

“Stock was not available when first expected but to be fair I was kept in the loop until delevery was arranged.”

Helpful Report

Hi Peter, I am sorry about the delays in the delivery on this product but I am happy to hear that the communication on this issue was clear throughout. Many thanks, The Customer Service Team.

“Product fine and agri linc staff helpful. Atrocious delivery by dpd.”

Helpful Report

David Thank you for your feedback, it is always good to hear that our staff have been helpful, and we will continue to work with our couriers to ensure issues are resolved in a timely manner.

“Delivery good. Couldn’t find everything I needed on the website.”

Helpful Report

Thank you for your review Arthur, sorry we couldn’t supply everything you needed at this time. We welcome feedback, so please email info@agri-linc.com with items that you think we should be stocking.

Agri-linc is rated 4.8 based on 2,000 reviews