Aerial Direct Reviews

Name: Aerial Direct
Rating: 4.43

4.4 Rating 82 Reviews

87 %

of reviewers recommend Aerial Direct

Company Reviews

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Visit Website

Phone:

01329558558

Email:

jarred.rees@aerial-direct.co.uk

Location:

1 Barnes Wallis Road, Fareham
PO15 5UA

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to James this afternoon to re-activate my discount. Very polite and professional, nothing was a problem. Excellent service. Thank you.”

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Posted 3 years ago

Great to hear, thank you Margaret.

Posted 1 year ago

“Spot on as always, very considerate and understanding of my situation. Straight to the point and no industry jargon”

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Posted 3 years ago

Simple and easy! Great to hear Graham.

Posted 1 year ago

“Excellent service Very knowledgeable and professional Couldn’t do enough to help”

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Posted 3 years ago

Thanks for your kind words and tell your friends!

Posted 1 year ago

“Always great customer service”

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Posted 4 years ago

Thank you Holly.

Posted 1 year ago

“A great service understood what I needed so much better that a network call centre”

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Posted 6 years ago

“Great service. One point of contact for our mobiles. Katie a big help today with overseas package explaining what was possible and suggesting best option. Catherine Dixon James H Rodgers Solicitors”

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Posted 1 year ago

Lovely to hear - thank you for taking the time to review.

Posted 1 year ago

“My problem was resolved but only after I managed to contact the principal account holder and get her to phone.”

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Posted 1 year ago

So glad we were able to help Carole!

Posted 1 year ago

“The lady I spoke to was very helpful and answered my questions clearly.”

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Posted 1 year ago

Thank you for your review.

Posted 1 year ago

“I had a question about my account for which I have called back three times. I had been told to expect a callback on my first 2 calls. Third time I just explained my question to Michelle, who happened to pick the call up, and she explained what had happened and reassured me I had nothing to be concerned about in the coming months. Michelle earned 5 stars but I felt Aerial Direct only deserved 4!”

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Posted 1 year ago

Thank you Michael, I'll pass onto Michelle your kind words.

Posted 1 year ago

“Very helpful and understanding.”

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Posted 1 year ago

Thank you Lester!

Posted 1 year ago

“Good assortment of goods.”

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Posted 1 year ago

Great to hear Robert!

Posted 1 year ago

“after a short spell off line, probably due to myself misunderstanding instructions, I spoke to a very helpful Young man called James. I am now back on line thanks to his patience and advise. Thank you for helping.”

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Posted 3 years ago

Thank you for taking the time to review our service, its great to hear James was able to help you.

Posted 1 year ago

“just found out my mother has been cold called over the years to upgrade her contract, she's paying way over the odds for what she's getting and locked in for three years too. i called on her behalf and got absolutley no help from them despite me explaining she's elderly and has no idea what she's doing. (she thought she was on a monthly contract)”

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Posted 1 year ago

“Biggest mistake of my life joining these stuck in 24 month contract with these now should have shopped around should have never left 02 I had a monthly running contract with them avoid them”

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Posted 1 year ago

I'm sorry to hear this however when reducing costs and providing better value does often mean extending your term. Please call in to our customer service team and we can see if we can further help you. Thanks Aerial

Posted 1 year ago

“Would give negative stars if I could. I'm autistic and only found out today that Myo2 wasn't working because I have a business account with Aerial Direct? The O2 worker on the phone commented about how "shaken" I sounded to find out. Contrastingly when put through to aerial direct, my frustration from the last 8 months bubbled over and I was in tears. All my safeguards, put in place with o2 for my additional needs weren't there suddenly after, what I believed, was a renewed contract with o2 - directly. The manager I spoke to was rude and horrible, threatening and demeaning. Telling me he was raising this as a "high level complaint" but teasing/threatening that if I was on a higher contract previously that I would be put back onto that & that I would be stuck with that. Telling me that Aerial Direct, "can do anything," where according to him I, "want to go back to the consumer market where I will be set with a fixed contract." Telephone companies have a *legal* obligation and duty of care owed to their customers. If paying your phone bill is contributing to financial hardship and they do nothing after you have made them aware, then that's a breach of their duty of care. By LAW they have to help you. (I am a law student in Oxford but I still DO have a disability and noteworthy difficulties frequently.) I don't understand the relationship between Aerial and O2, as I can't do basic things, like change my address, when I phone up o2. I have to go to a 3rd party company - the manager got really angry & raised his voice at me, when I said this, saying that they WERE O2. Right after O2 confirmed that they were different and that I was contracted to them. As a vulnerable and autistic individual... this was my experience. I will be reporting this to the telecoms ombudsman as this is grossly erring and not right. Those threats were pressure tactics being used on an upset autistic individual to try and avoid the process of putting them back directly with o2.”

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Posted 2 years ago

“Poor costumer service”

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Posted 2 years ago

Unfortunately, we have been unable to find an account held with Aerial using your email address. Please call in to our customer care team, we'll be happy to look at your account and try our very best to help.

Posted 1 year ago

“THEY HIDE BEHIND O2 !! Absolutely terrible experience!! All the previous reviews’ stating about being tricked into 24 months contracts are true !! I feel like I was hijacked from 02 by This Ariel Direct Company who no one at 02 knows about Claiming that I agreed to a business contact that I neither remember or needed !! Days spent on the phone this issue is still unresolved! I could rant all day! AVOID AT ALL COSTS!!”

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Posted 2 years ago

“Dont expect any sort of support or assistance when things go wrong. Calls are not returned and staff are brash and rude.”

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Posted 2 years ago

We are saddened to hear this Makr - we have a strict compliance team and measures to ensure no call backs are missed. Please can you call into our customer service team and rest assured we'll work hard to resolve but also look into any unreturned calls. Kind regards, Aerial.

Posted 1 year ago

“Pushy sales, poor value, charges after leaving out of contract. I would advise anyone to ignore their calls and stick with short period standard contracts from carriers.”

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Posted 2 years ago

“Avoid. Hard aggressive sales techniques. Do not agree anything over the phone with them.”

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Posted 2 years ago

Aerial Direct is rated 4.4 based on 82 reviews