Would give negative stars if I could. I'm autistic and only found out today that Myo2 wasn't working because I have a business account with Aerial Direct? The O2 worker on the phone commented about how "shaken" I sounded to find out. Contrastingly when put through to aerial direct, my frustration from the last 8 months bubbled over and I was in tears. All my safeguards, put in place with o2 for my additional needs weren't there suddenly after, what I believed, was a renewed contract with o2 - directly. The manager I spoke to was rude and horrible, threatening and demeaning. Telling me he was raising this as a "high level complaint" but teasing/threatening that if I was on a higher contract previously that I would be put back onto that & that I would be stuck with that. Telling me that Aerial Direct, "can do anything," where according to him I, "want to go back to the consumer market where I will be set with a fixed contract." Telephone companies have a *legal* obligation and duty of care owed to their customers. If paying your phone bill is contributing to financial hardship and they do nothing after you have made them aware, then that's a breach of their duty of care. By LAW they have to help you. (I am a law student in Oxford but I still DO have a disability and noteworthy difficulties frequently.) I don't understand the relationship between Aerial and O2, as I can't do basic things, like change my address, when I phone up o2. I have to go to a 3rd party company - the manager got really angry & raised his voice at me, when I said this, saying that they WERE O2. Right after O2 confirmed that they were different and that I was contracted to them. As a vulnerable and autistic individual... this was my experience. I will be reporting this to the telecoms ombudsman as this is grossly erring and not right. Those threats were pressure tactics being used on an upset autistic individual to try and avoid the process of putting them back directly with o2.