Adrian Flux Reviews

Name: Adrian Flux
Address: East Winch Hall, East Winch, Kings Lynn
Rating: 2.76

2.8 Rating 364 Reviews

48 %

of reviewers recommend Adrian Flux

Company Reviews

Metrics

Info

2.8

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0344 381 6502

Email:

contact-us@adrianflux.co.uk

Location:

East Winch Hall, East Winch
Kings Lynn
PE32 1HN

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed. Set up policy, paying deposit. Answered a few more questions over the phone to which they then told me the policy needed amending and the premium increased. To add insult to injury they then kept my deposit, charged me a set up fee even though I was willing to pay the extra for the deposit and monthly amounts. Suffice to say I have decided not to set up s new policy with a company that treat customers with such contempt While being more concerned with stealing deposits than gaining loyal customers”

Helpful Report

Posted 7 years ago

“Poor explanations of the policy and cost nearly £200 cancelation fee because I sold my car. Their monthly finance is a joke; they choose what suits them to charge per month so instead of 12 months of charges I had 9 months which massively bumps monthly payments. Their customer service upset my wife and made her think we owed them £1000 but it turned out it was just a £200 fee. They went on telling us we must pay the whole amount off to cancel; essencially saying hey ill cancel but ill just give you 10 months worth of insurance and have my policy cancelled.... As from reading the fee quickly changed! These are scam artists. This is the second encounter with these ( second chance) and again was double barrel shot down.... These are the worst company I have ever encountered to date. I will NEVER use this company EVER again! I recommend searching yourself its less hassle and you wont get ripped off!”

Helpful Report

Posted 7 years ago

“Adrain Flux have cancelled my 17 year old sons policy of insurance for allegedly travelling over the speed limit, most of the alleged breaches occurred on private roads which are not adopted by the Highway and are situated in the gated community cul-de-sac where he lives). Despite repeated requests the Adrain Flux has failed to specify on what dates he allegedly drove over the speed limit (and have in fact changed the dates, times and roads, on which they have made their decision to cancel, on two occasions). We are therefore at a loss to understand what he has actually done. We have asked for the routes he was supposedly on at the time and after much badgering they provided 3 google maps which make no sense at all. The guided routes given do not even follow the line of the road. One route suggests he was on a road that doesn't even exist in Blackburn, another suggests he was travelling on two roads at the exact same time at different speeds, and a further one suggests he had travelled from the A6077 to the M61 motorway in under a minute, when the roads are in fact 20 minutes apart from each other. In addition the Insurance Company divulged these unfounded breaches over the telephone to a third party who was neither named on the policy or was an interested party to these proceedings, causing my son significant upset and distress (and clearly in breach of the Data Protection Act). We have repeatedly asked Adrian Flux for the dates they are relying on to justify cancelling the policy and they have come back with different dates on two occasions. We also advised them over the telephone that the App (which is supposed to inform drivers with a black box of how they are driving) has not been working correctly. We have also asked them to provide details of which satellites were connected at the time of the alleged breaches in order that we can fully look into their accuracy with an independent expert, again they have refused to tell us. We have also asked them to confirm whether they have ever encountered problems with their Flux Score App or whether it has ever experienced technical failings (as ourselves and countless others on the above sites have never been able to access the App). Again, they have refused to tell us. As a result my son now has no Insurance and cannot now drive his car. No other Insurance Companies will touch him once we confirm he has had a policy of insurance cancelled, or the rare few that will are quoting nearly £5,000 a year to insure him which we simply cannot afford. My son is now limited to his choice of work and wanted to save money before going to University in September”

Helpful Report

Posted 7 years ago

“Company gives minimum information on cover then uses your own uncertainty to add extra charges, deny you access to their website then cancel your insurance. DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 7 years ago

“My son had a black box . Told him it wasn't fitted properly. But still sending him warnings about his driving. Told him he has to pay 30 pound to replace it or insurance would be cancelled. So because he still getting warnings n praises about his driving he obviously thought it was still working. Resulted in his insurance being cancelled resulted in losing his job because of not being able to drive . After numerous contact with rubbish company and getting No Where this is my second review on here and can't reply to anyone. Rest assured this is being taken further as it's not fair and we are not the first to have this happen to them. Do not use this company they are rubbish !!! So could someone please answer me if not fitted correctly why was he still having feed back about the box ?”

Helpful Report

Posted 7 years ago

“After I bought the van insurance I received a call from Adrian Flux to ask if I worked. I do an occasional job. I was told it would cost another £100 for commuting cover so I said I'd just use my other car. The caller then demanded I prove my car insurance covers me for commuting. I said that my car insurance was with another insurer. As I was not using my van to commute, my insurance arrangement with my car insurer was nothing to do with Adrian Flux. She continued to insist I send the proof. I sent it, under protest, with a complaint saying my arrangement with my other insurer had nothing to do with Adrian Flux. I got an email back to say they would respond to my query in 5 days. They didn't bother. I was then asked for proof of my pension income. I have never had any motor insurance company demand proof of my income. I telephoned to query this and was told the underwriter had asked for it. That was a lie. I rang the underwriters and they had not asked for proof of my pension at all. I again emailed Adrian Flux to complain that they lied about this, that there is personal information on my pension slip and the data protection act states they should only collect data if it is necessary. Also if they only collect income data from people on a pension this is discriminatory. Again I got an email to say they would get back to me in 5 days. Again they never bothered. Obviously Adrian Flux insurance deal with complaints about their procedure by ignoring them and hoping they will go away. Lying about the reason they are demanding personal information is unforgivable. I will never use Adrian Flux insurance again and I wish now I had not moved from my previous insurer The Post Office.”

Helpful Report

Posted 7 years ago

“Took out insurance a few days ago, get a call today to say they had to cancel my insurance because my Facebook said I was a delivery driver! I explained that I haven't updated my job title because I rarely use it. They refused to believe me, or let me speak to a manager. On top of this they are keeping my deposit so I cannot get insurance elsewhere until payday. Appalling service 😡”

Helpful Report

Posted 8 years ago

“"My son is 17 and has learned to drive. On his 17th birthday he searched for and insurer with a monthly payment option and found Adrian Flux, who offer learners "monthly policies" "from £1 per day" (on their website). 6 weeks after his birthday he passed his test and informed Adrian Flux they then cancelled his cover and informed him that her owed an additional £187.42 in addition to the two monthly payments of £68.01 and £49.89 (£305.32 for 6 weeks cover for a VW Polo 1.2!). I telephoned Adrian Flux on my son’s behalf, after being told that the policy sold to my son was an annual policy which had cancellation penalties they offered to reduce the additional sum demanded to £77.32 (or £195.22 for 6 weeks). This is far far far more expensive than the cost the website promotes and being annual and not monthly is not what a learner wants or needs. I believe Adrian Flux may be miss-selling learner policies and I may raise this problem with the "Financial Conduct Authority" (FCA) if my request for written clarification confirms this difficult situation."”

Helpful Report

Posted 8 years ago

“DRIAN FLUX...here we go again.... ADRIAN FLUX...here we go again.... funny enough last year had a accident, someone drove into me, took 15 months, and man many chasing, sometimes twice a week , stress stress , thought id give them 1 more chance, no way now.. someone again drove into my car, called them friday, ok, someone will call you back at 8, they never did, so i called them at 9, sorry, your car hasnt been insured since 2015, thats funny, i have just renewed and you have just finished my last accident after fighting with them for 15 months, so i get told, ill get a call back in the morning, so at 1 i call them, then get told accident is being logged, a hire car company will call you in 1 hr and deliver a car before 4 hrs, funny, its sunday and i still havent heard from them,. nearly 24 hrs later, so i call them again, sorry, the company is closed now, ok, i drive now 2 days illegal, and to work tomorrow illegal, so if you think your quote is cheap, THIS IS WHY...they are the worse car insurance company i ahve ever used in the 25 yrs... UPDATE, i will do Simon when i get home, but drove the car illegally again today and still not heard from anyone, so maybe i keep driving until i get pulled over by the police.. Adrian Flux Reply from Adrian Flux Published 15 May 2017 Hi Rob, Thanks for your feedback. I am sorry to hear about the issues that you have experienced following your recent accident. Unfortunately I am unable to trace your policy from the information supplied so ask that you email me at t and provide your details. I will then ensure that your file is reviewed and you are contacted as soon as possible to discuss the matter. Kind regards Simon Adrian Flux i have pasted all of the above as they have my review removed as they say im not a customer, well, ill put my adrian flux reference in the next sentence to prove it, and will also contact trustpilot as they have done this 3 times before.. now a update, i have been getting text messages that people have been trying to call me, well, maybe while i was sunbathing on the moon my phone didn't work, i havent received any missed calls, so i call back, the third time in the last 3 days., yes, we will get someone to call you, ok, no return calls, so i call again this morning, sorry, your case is closed, closed, the car is still damaged and its rusting outside, the guy admitted the crash, i have 2 witnesses and the insurance underwriter he is with, is the same as mine..how can that be hard to deal with.. i am now awaiting a manger from adrian flux to call me back, as i will now report all of this and the previous ones to the ombudsman, for everyone out there, they offer cheap insurance, but when you need to make a claim, even though its a easy one, good luck.. i had spoken to someone for 30 minutes 2 weeks ago to arrange a car while it was being repaired, all this was arranged and confirmed, and now nothing.. ins ref: mc-35688429 trustpilot, please can you post my reviews before and ill send you prove of my cover with adrian flux.. another update,,,24/08/2017 its not adrian flux, its all the other people behind them.. they dont do anything, i have just been told that there is nothing they can do regarding my accident, i dont know what to do, no one seems to want to help regarding a accident that wasnt my fault, just spoke to ombudsman who now have said i raise a formal complaint , and it has to be against the broke adrian flux as they should have been dealing with this and the right people.. so please beware, if you have a crash, adrian flux is just the broker, the people behind them havent a scooby doo what to do. even now raising a formal complaint against them is becoming a nightmare, please please beware of getting insured through adrian flux, if so, please dont have ERS as underwriters, even if there third party is insured with them, they will do whatever they can to ignore it.”

Helpful Report

Posted 8 years ago

“I thought the offer was to good to be true and it is, i received a quote from the owners club at adrian flux half price than everywhere else for my Jaguar XJ8 , £297 so i paid and the documents were emailed to me on the friday, all good i thought , then over the weekend i received a text message, stating to call them as my insurance is at risk of being cancled , of which you would have thought they would have wrote or emailed , but just to send a message was a little bit below the belt, I had to wait till monday to call them, and over the weekend i read stories on the internet that they just try and cancle the insurance to get a cancelation fee and a weeks cover, or try and make you pay more for a mistake, but i knew there were no mistake, so i called them on the monday and right away you could tell they were checking everything with a fine tooth combe, even to why are you disabled, what benefits do you get, and very personal questions, then they kept me on hold for 20 mins at my expense, and come back saying that they had the wrong car on cover, i told them that i put the reg in and that was the correct car, and the correct details on the policy, but they said it must have been the comparrison site at fault and nothing to do with them and that they have to cancel the policy and charge me as per terms and condidtions, or i had to pay an extra £700 on top to keep it insured with them, saga covered it right away for £550 with the same reg and there were no hasstle, this company is not as truthful as it seems and its nothing but a con to get your money on a low price then try and get more from you”

Helpful Report

Posted 8 years ago

“Very poor customer service and there staff make mistakes then denied them and the mangers refused to property look into it. There mistake would leave me with a blameworthy from 2 years ago on my recorded when there was no blameworthy they miss read info of a database that says I made a cliam for personal injury and I won. It did not say I caused a crash like Adrin flux told me and tryed to charge me £65 more for my renewal. They have now removed the lies off my no claims bonus after 3 days of calling round and I still did not get a sorry from them. I have a 4x4 and am a member of 2 owners clubs who will know this info too. I have now went with a main stream insurance company and its £350 fully comp and has no limited mileage. Adrin put up my renewal to £415! Shop around and dont fall for Adrin fluxs slightly lower price as they will get more out u over time.”

Helpful Report

Posted 9 years ago

“I have been insuring my kit car with Adrian flux since 1980, in 2004 I insured my Parejo, I recently changed the Pajero for a newer 4x4, as I had 6months to run with my insurance I stayed with Adrian Flux, big mistake! they told me that my current insurance company wasn't the best for the new vehicle and recommended cancelling my remaining 6mths and getting a 12 month policy with Aviva, they are the experts? so I complied. they allowed me £140.00 pounds for the remaining 6mths and charged me a further £326.43 a total of nearly £470.00. I then went on line and checked out various comparison sites. Should have done this first I know. the first site I checked was Adrian flux £275.00, the next was Aviva £324.00 various others including Hastings Direct which had better cover, lower excesses and was only £279. I got back in touch with a view to discussing the problem and after being passed around 3 different call handlers I was told a manager would ring me back, as I was going to work I said it would have to be before 10:30am and was told no problem I would get a call back before then, surprise I didn't. I then contacted them when I returned with a view to cancelling my policy and was told I wouldn't get the £140 from my previous policy as I had agreed to cancel it and the money I would get back would be the £326.43 minus handling and cancellation charges. I explained that although I was very unhappy with the situation it appeared that I was stuck with them for 12months at which time I would not be using them again ever, nor would I use Aviva as they had the bad judgement to use Adrian flux as a broker. Sorry Aviva. When my kit car insurance is up for renewal I will also be using a different broker. I have been driving for 43 years without a claim and stayed loyal to Flux for the last few years , PS I still never got to talk to a manager. Rant over, but be warned you can't trust them”

Helpful Report

Posted 9 years ago

“I was promised money back on my insurance which was overcharged when my two car polices were renewed. Still not recieved the £60.00+ and no notification why! Looks very unlikely I will renew with you company agin even though I have been a customer of yours for a number of years. Keith Austin”

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Posted 10 years ago

“I have been with flux for years and WAS happy with their services until one day a truck from a huge well known logistics firm drove into ME whilst i was STATIONARY at some traffic lights! Then the hassle started once i got home and informed them... THEY insisted on the car must be picked up! Then suddenly they wouldnt give me a courtesy car, after several calls the garage that was doing the work could offer me a car, after NO contact from anyone in 2 weeks i rang them to be told its ok we will ring soon as we know anything a WEEK later i rang again where the snotty bird on the phone told me despite the witness statement i had sent in and all the drivers details i hadnt got a blue number or some rubbish that they must have to claim from foreign firms so basicaly my insurance was going to double in price til they could prove otherwise Despite me being STATIONARY when he drove into the side of my dirty great big landrover oh and btw when i finally had enough after 6 weeks i was told i COULDNT have my car back unless i paid for the recovery that THEY insisted on topped of finally with everything in the car been fiddled with and moved so no i wouldn't recommend flux to anyone!”

Helpful Report

Posted 10 years ago

“Found that your insurance quote was more than the quotes we got else where!”

Helpful Report

Posted 10 years ago

“Renewal price disgracefull after 10 years insurance very poor still owed money from when yourselfs tried taking a payment that had already been paid shich i occured bank charges which i was told would be repayed as soon as i provided proof which i did but wasnt excepted of yourselfs just a con would never use your company again”

Helpful Report

Posted 10 years ago

“Based on my partners treatment while she was claiming for an accident and injury endless calls waiting for money mistakes on adrian fluxs part and the solicitors part wished we never bothered claiming then whilst waiting for a refund from yourselves we were told it be with us when it was with us could be weeks, but i complain on a website to a member of your team and its in the bank 3 days later, bear in mind the money was owed since June and she finally got it in october disgraceful”

Helpful Report

Posted 10 years ago

Adrian Flux is rated 2.8 based on 364 reviews