“Did not understand fully before the insurance was bought because the woman on the phone did not let me ask questions and was speaking too fast.
Now I am stuck with a black box I did not want”
“I need you to contact me as I told you I wasn’t renewing with you over a month ago as I found another company cheaper and I’ve had an email from you saying I’ve renewed with you this is a joke”
“Ref: HAVTD209624
Dear Sirs,
I have been trying to contact you for 7 days now to no avail, I have been on hold for hours on end
I have emailed the customer chat and that has been useless also
I wish to suspend my renewal and no longer wish to proceed for a new year of insurance
I have received a competitive quote from Aviva thanks
If you need to speak to me, I am available on 07886451674
Regards
Luke Preen”
“I agreed to continue with my renewal offer. realised my payment had not been requested from my account and realised my insurance was not renewed and I have drove for 10 days uninsured which could have cost me my career if I was stopped by the police and recieved points on my licence.”
“Took my new policy out with Acorn Protect this month. Spoke to Aimee, was very friendly and very very helpful, managed to get a me a good price. Would definitely recommend Acorn Protect, great service and great staff. Special thanks to Aimee.”
“Amy was extremely helpful over the phone, applying necessary changes to the policy seamlessly, and providing excellent explanation and customer service skills.”
“The process to gain insurance was very good. Speedy fitting of the telematics device. However no communication about how and when I can view the data. Help!”
“I’m very happy with the insurance , is just I don’t receive any feedback of how I am driving because I have a black box and also I don’t see how many miles I go per month.”
“Just recently insurance myself with acorn insurance and 100% were fantastic over the phone, Amy was a credit to speak to and I can say must be a credit to the team, she helped me all the way through setting up the insurance policy and was just all around helpful and great to talk to. Would highly recommend acorn insurance as it goes so far, hope the rest of the year will keep me just as happy with them. Thanks Reece.”
“She was very patient, very friendly, and very understanding was able to answer all the questions I had for me to understand the terms of the contract, definitely recommend.”
