Acorn Protect Reviews

Name: Acorn Protect
Rating: 4.25

4.3 Rating 88 Reviews

83 %

of reviewers recommend Acorn Protect

Company Reviews

Metrics

4.3

Based on 88 reviews

Customer Service
Communication Channels	Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“The worst insurer for a young driver with a black box! No way of tracking miles apart from calling them which will require you to wait on hold for an hour. Don’t carry miles over, also spread your miles per month so don’t plan any long trips one month cause you’ll go over your miles and get fined. Also got hit by another driver, the other insurance company took months to pay out because of a form my insurance forgot to send over. The customer service is just shocking! I’ve never dealt with a company this bad! The icing on the cake is when sent all the details about a renewal (which I definitely won’t be taking up) in the statement of facts it says I have claimed on my insurance and that the accident was my fault! Avoid at all costs!”

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Posted 7 months ago

“Awful, I have been trying to speak to someone for over a week about my sons renewal, I have been promised 2 call backs and neither have happened. No way of cancelling online that I can see”

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Posted 7 months ago

“Absolutely terrible would never recommend”

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Posted 8 months ago

“Absolutely shocking customer service no communication at all and ridiculous prices”

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Posted 9 months ago

“Constantly threaten to cancel policy. All issues have always been on Acorns side not mine.”

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Posted 1 year ago

“Terms of the policy are well explained. Sales representative patient and understanding. Took her time to explain everything.”

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Posted 1 year ago

“Informative, quick and easy insurance company”

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Posted 2 years ago

“I am happy from my insurance”

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Posted 2 years ago

“After having a problem I had a phone call this morning from Leanne who was very helpful and sorted it all out”

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Posted 3 years ago

“useless communication on email and phone, we have to pull out every piece of information , no straightforward talking 🤷‍♀️ sent us million documents still no info about whats urgent and most important 🤷‍♀️🤷‍♀️🤷‍♀️”

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Posted 3 years ago

“Did not understand fully before the insurance was bought because the woman on the phone did not let me ask questions and was speaking too fast. Now I am stuck with a black box I did not want”

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Posted 3 years ago

“Unable to get through to speak to anyone about an urgent matter”

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Posted 4 years ago

“Amazing customer service, Amy has been the best customer assistant I have spoken to”

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Posted 4 years ago

“I need you to contact me as I told you I wasn’t renewing with you over a month ago as I found another company cheaper and I’ve had an email from you saying I’ve renewed with you this is a joke”

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Posted 4 years ago

“Would not recommend”

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Posted 4 years ago

“Ive been given a policy I don't not except I have been trying to call u guys but no one is getting back to me”

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Posted 4 years ago

“Ref: HAVTD209624 Dear Sirs, I have been trying to contact you for 7 days now to no avail, I have been on hold for hours on end I have emailed the customer chat and that has been useless also I wish to suspend my renewal and no longer wish to proceed for a new year of insurance I have received a competitive quote from Aviva thanks If you need to speak to me, I am available on 07886451674 Regards Luke Preen”

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Posted 4 years ago

“Terrible company”

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Posted 4 years ago

“Dreadful person on the phone had bad attitude and cut us off. Never had such bad service in my life”

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Posted 4 years ago

“I agreed to continue with my renewal offer. realised my payment had not been requested from my account and realised my insurance was not renewed and I have drove for 10 days uninsured which could have cost me my career if I was stopped by the police and recieved points on my licence.”

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Posted 4 years ago

Acorn Protect is rated 4.3 based on 88 reviews