Login
Start Free Trial Are you a business? Click Here

Renovate Direct Reviews

4.6 Rating 427 Reviews
89 %
of reviewers recommend Renovate Direct
Renovate Direct 5 star review on 5th July 2025
Tina SUMNER
Renovate Direct 5 star review on 27th June 2025
Graemme Beech
Renovate Direct 5 star review on 27th June 2025
Graemme Beech
Renovate Direct 5 star review on 15th June 2025
Anonymous
Renovate Direct 5 star review on 14th June 2025
Veronika Drescher
Renovate Direct 5 star review on 14th June 2025
Veronika Drescher
Renovate Direct 5 star review on 1st June 2025
Emma Brewer
60
Anonymous
Anonymous  // 01/01/2019
Very professional and prompt in sending the sample
Helpful Report
Posted 3 months ago
Easy to order, delivery quick. No contact verbally to comment.
Helpful Report
Posted 3 months ago
From sending my sample to placing the order the service and delivery was first class. Will definitely use Renovate again
Renovate Direct 5 star review on 7th April 2025
Helpful Report
Posted 3 months ago
Great samples
Helpful Report
Posted 3 months ago
Easy ordering. Speedy service.
Helpful Report
Posted 3 months ago
Also great but not the colour we need
Helpful Report
Posted 3 months ago
Brilliant service. delivered quickly and well packaged. Will be ordering for my project.
Helpful Report
Posted 3 months ago
Order placed waiting on delivery which should be Monday very easy process.
Helpful Report
Posted 3 months ago
Some pieces of the flooring had come out damaged I sent in pictures they wanted more pictures when I wasn’t happy with what they were offering I was sent an email stating I had signed received the pallet of flooring which was ok and that I hadn’t reported any damages till four day later which was a lie I reported the damages the following day I have emails to prove it Second of all what am I supposed to do open 90m2 (88 boxes )and check every piece when the fitters were fitting the floor they took pictures of damaged pieces that were coming out the packs Every poor customer service Avoid buying from them Regards M
Helpful Report
Posted 3 months ago
Good website,easily navigated and very prompt service. Excellent. I'll be ordering soon.
Helpful Report
Posted 3 months ago
Order processing, timely and clear updates as well as tidy packaging. No complaints with the service. If the colour was closer to my expectation, I would definitely have placed an order
Helpful Report
Posted 3 months ago
Excellent size samples and a lovely product
Helpful Report
Posted 3 months ago
Good quality samples and a quick/prompt delivery. Very happy with the service so far. I want to place my first order
Helpful Report
Posted 3 months ago
Did not receive samples
Helpful Report
Posted 3 months ago
Hi Janice, We’re sorry to hear that you didn’t receive your samples. Would you like us to arrange for them to be resent? Please let us know, and we’ll be happy to assist! Best regards Erin
Posted 2 months ago
Good company to deal with no problems
Helpful Report
Posted 3 months ago
Quick delivery and very reasonable prices
Helpful Report
Posted 3 months ago
Love my flooring. Quick delivery. Great company. Thank you.
Renovate Direct 5 star review on 1st April 2025
Helpful Report
Posted 3 months ago
Came in post very quickly amd impressed by the quality.
Helpful Report
Posted 3 months ago
Couldn’t believe just how quickly the samples came. Well protected and a decent size too - and they’re free! Haven’t placed my order yet as we have lots of preparation to do before we get to laying the flooring, but it’s definitely a goer!
Helpful Report
Posted 3 months ago
Very poor communication and service, would not use this company again. Ordered oak scotia to go with my oak flooring, was then refunded just the amount for the scotia a few days later saying it doesn't match the flooring, but I could re-order the white scotia. I explained I did not want white scotia, I would prefer to decide myself if it matched, and could they just send me a sample piece. They said no, their supplier does not have sample pieces. Then I said ok please cancel my order, I do not want to mess around with two separate companies to find matching floor and scotia (this was a monday). Then on the wednesday I get a e-mail saying my flooring has been sent. I reply straight away saying no - I cancelled my order. I was told they did not receive my e-mail, and I would not receive my refund until it was back in the depo. I then had lengthy on-line 'chat' about this. Explaining I needed my refund to order alternative flooring, I have someone booked to fit flooring and it was their mistake. But no, nothing could be done, its 'usual protocol'. There was never any attempt to apologise, until I suggested it appropriate. There is no way to contact them on the telephone. There is no way to speak to/e-mail a manager. The courier company then held onto it for several days before returning it to the depo...then I was sent an e-mail telling me of my refund munus the £40 delivery cost. I argued this, I sent my original e-mail with my cancellation of the order as proof, and was told it was going to be refunded also. It is still not in my bank account.
Helpful Report
Posted 3 months ago
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand how frustrating this must have been. Providing clear communication and a smooth ordering process is extremely important to us, and we regret that this situation did not meet those expectations. We appreciate your patience throughout this process and will be reviewing our internal procedures to improve the customer experience moving forward. Regarding your refund, I can confirm that it has been processed on our side. If you have any further concerns, please don’t hesitate to contact us Kind regards, Rebecca
Posted 3 months ago
Renovate Direct is rated 4.6 based on 427 reviews