“Fabulous support from the guys that put the new system in today. Very helpful and explained in a way we could understand.
Really great phones and will be a great for the office.
Would recommend them.”
“We had Terry come out today... New Homes Flooring phones all set up!!
Amazing customer service... given all information we need and the phones look great also.”
“Kieren B has been extremely helpful, and easy to speak to. Answered all questions professionally and put me at ease learning the new system.
Direct Gaskets Limited”
“James came to us today and was very efficient at his job he was very clear on his instructions to us on how to use the new phone system.
He was very professional installing the new system and answered all the questions raised by everyone.
Heather”
“Whilst the engineers are friendly and the technology promotes efficiency (so far), the cost is much more than you are led to believe. We originally agreed to a demonstration, but in reality, it was a hard sell, which we signed up for under a reasonable amount of pressure to do so (such as the sales person wanted his £500 reward after selling to every customer he'd seen that day!), even though I had voiced that I wanted to take a few days to mull it over on more than one occasion. I now wish I had stood firm. The 'like-for-like' service with them (in comparison to our previous supplier) is simply untrue, as our mobile plans are no longer "unlimited", and their assurances of covering all early termination fees with previous suppliers is also an absolute farce. All calculations are made by the sales person(s) and a figure plucked out of thin air it would appear; as a customer you would hope they are accurate with their calculations, or at least honest. So far, we are more than 50% out of pocket in covering the remainder of these fees that we naively assumed they had worked out in full, especially after voicing how we did not wish to incur any costs of any kind to switch over to them, or spend more money on telecomms, than we were doing already. We were also assured we'd get the first 3 months FOC (which was the deal clincher for us), however in reality it is a 2 month deferral with 1 month free (after you invoice them of course). I have since discovered other hidden costs for things like the storage of voice/call recordings from month 6 onwards, and all-inclusive support from month 13 onwards - NONE of these things were highlighted at the point of sale. Another promise was that should the equipment be faulty, it would be replaced same/next day; within a week, my base was faulty and it took many days for a replacement to arrive. In a nut shell, the sales/costings process is dishonest, tainting what I hope will prove to be a good product. Whilst I have addressed all of these issues with 4Com, some are yet to be resolved, such as the early termination costs, and the mobile plan data allowances. And after having read some of the other reviews, I am disgusted to now learn that the 'upgrade' in 2 years time actually extends the contract further - I already thought 7 years was a bridge too far, but this is just unethical! For a small business like ours, it's a bitter pill to swallow.”
“I have no idea how they have such a high rating. Do not sign up to this company. The contracts are terrible and all the lovely discounts they promise you disappear then they charge you over £600 per month for 4 phones. Our estimated monthly cost was £273. With the discounts we were told we would get for 2 years. But after 18 months they have now been withdrawn and we are stuck paying over £600 for a service that is no better than a normal phone line. Please please please read your contract and do not trust the lying sales people when they hover over you and make you sign there and then without the option to read it all through properly. My fault for being to trusting. Bloody expensive lesson learnt and counting down the time until we can get rid of them.”
“Liam was polite, professional and dealt with the difficulties that arose with out installation extremely well. A tidy worker who kept me informed every step of the way.”
“Mike was friendly and enthusiastic, and sorted out the other sites for our company, nothing was too much trouble. Very informative/knowledgeable about the telephone systems. We would definitely recommend him to anyone.”
