247 Gatwick Airport Transfer Reviews

Name: 247 Gatwick Airport Transfer
Address: Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield, London
Rating: 4.54

4.5 Rating 198 Reviews

92 %

of reviewers recommend 247 Gatwick Airport Transfer

Company Reviews

Metrics

Info

4.5

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email

About 247 Gatwick Airport Transfer:

247 Gatwick Airport Transfer is a minicab company based in London. We provide professional services to and from all major airports Gatwick Airport. We can cover a variety of services as minibus or coach transfers at very good prices.

Visit Website

Phone:

2088860026

Email:

onlinemarketing@247airporttransfer.co.uk

Location:

Lumina Business Centre 32 Lumina Way, Lumina Park , Enfield
London
EN1 1FS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have stopped using this service after they weren't able to organise a baby seat for three times in a row. I have been insufficiently refunded...”

Helpful Report

Posted 2 years ago

Dear Guglielmo, Thank you very much for your sincere opinion and for giving us the chance to have you as our customer. We assure you that our intention is to provide the best possible experience to our customers, as we have done in the past as well. But there are situations, unpredictable situations that appear and there is nothing we can do from the office in order to avoid these. If there is anything we can do to change your mind, please contact our customer team service and they will happily assist you with. We hope that you will continue to use our services, as we value all our customers. Wishing you a nice day ahead!

Posted 2 years ago

“The drive was 1.5 hours late, he took my time to do other jobs, and he even pick up me at the correct point”

Helpful Report

Posted 2 years ago

“The driver was 45 minutes late and we missed the flight. Annoyingly, he called us a 4 in the morning (2 hours before pick up) to ask us if he could come then. Terrible experience”

Helpful Report

Posted 2 years ago

We apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. Unfortunately, this kind of delays are outside of our reasonable control however we do try to ensure that drivers are dispatched and arrive at collection points according to passenger instructions. We try our level best to provide the best service to anyone and everyone. Still, sometimes we fail as any other business and it's because we deal with humans and unpredictable situations appear every day. Please feel free to always contact our customer team members in order to solve any issues encountered and they will happily assist you further. We thank you for giving us the opportunity of serving you as our customer!

Posted 2 years ago

“Expensive for what it is.”

Helpful Report

Posted 6 years ago

Dear Hans, In your feedback, you express your opinion about the prices applied. Please be kind to allow to explain. We work with our drivers based on a fixed commission. The prices applied are made taking into account the price average applied in the minicab industry here in London. This takes into account many different factors, including our commitment to our employees and the high quality of our service. While it is unfortunate that our prices may be undercut by other minicab providers, we must stand by our commitment to these values and therefore cannot lower our prices. I do hope that you will continue to use our services, and whenever you have doubts regarding a price for a journey or you would like to clarify aspects of your journey with us, please do not hesitate to give us a call or drop us an e-mail, we will be more than happy to assist.

Posted 6 years ago

“Horrible. You cancelled our taxi last minute again!!! We ordered a taxi at 3:30 am since our flight was at 6am and you provided details of the driver the night before when we asked about it, however at 2am you cancelled it and sent another taxi company. This is unacceptable and not professional at all. Still waiting for a refund of the difference we paid for the other taxi. I won’t be recommending your company to anyone as this happened to many times now. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for the review submitted and for bringing this matter to our attention. We are very sorry to hear that the things didn't go exactly the way we all expected. Having looked into your query, I can see the booking needed to be passed to another company due to an emergency and the price difference paid on top of our agreed price would have been refunded back to you. I have been informed by our operators that no e-mail was received from you concerning the price difference, so please contact them and our accounts will asap process the refund. I assure you that it is only our best intention to assure a smooth and pleasant journey from the moment you booked a car until you are being dropped off to all our customers. In spite of our best efforts, there are situations when indeed, our expectations are not met. Situations like the one happened on Saturday are something that we strive to prevent all the time and it is our aim to offer an excellent service at all the time. However, when unforeseen situations appear, a situation that cannot be controlled from the office, there is nothing to be done more. As you have been using our services on a regular basis in the past, you know that such situations are not common for us and we do provide a reliable service to our customers. We, therefore, hope that we will be having the chance to have you as our customer in the future to come despite what happened on this particular matter.

Posted 6 years ago

“The Driver was more than 45 minutes late than the booked time and he told me that problem happened because you changed the Driver last minute. I called him several times international call until he came which also cost us lot of money.”

Helpful Report

Posted 7 years ago

We apologize for your poor experience and understand it may be frustrating not meeting the level of your expectation. We can understand how this situation has made you question the trust you have in us, and for that we are sorry. Delays at airports are outside of our reasonable control however we do try to ensure that drivers are dispatched and arrive at collection points according to passenger instructions. Having looked into this query, I can see that you have selected 40 minutes after landing and you were ready at the meeting point earlier, within 20 minutes only. However, the driver was dispatched to this job in accordance to your request and the driver was additionally delayed by his previous customers and made this pick up with a lateness of 15 minutes for which we sincerely apologize. We assure you that we will certainly be taking this on board and we will make every effort to restrain any issue that would restrict them from arriving in a pickup location in a timely manner in the future. We try our level best to provide the best service to anyone and everyone but sometime we fail as any other business and its because we deal with humans and unpredictable situations appear every day. We thank you for giving us the opportunity of serving you as our customer and we do hope we will have the chance in the future as well.

Posted 7 years ago

“The drive by itself was OK (pick-up time and drop-off). However, ones arrived at the airport the driver asked the passports to the passengers for no reason. Then, hi took pictures of them. We contacted the company the day after to find out why the driver needed our passport. The 247 AirportTransfer never replay to our security concerns. They just said someone would contact the driver... but we never got a replay. Overall, not just the driver service was disappointing, also the company dealing with our complains.”

Helpful Report

Posted 10 years ago

Dear Mr. Marc, Following your concern, we would like to inform you that we have immediately contacted the allocated driver. We thank you for bringing this into our attention and we apologize for any inconvenience we may have caused you. We have also checked our records and no official complaints were recorded that time. Probably this may be the reason why no one from our customer team members contacted you concerning this event. Had you contacted us by email, our customer service supervisor would have immediately replied as we have a 24 hours time frame for resolving a complaint. In the future we would highly appreciate to contact us by email. Moreover please allow me to refer to the relevant clause from Terms and Conditions as well: "12. Complaints We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, i.e. (Date, time, location, driver number, reason for complaint), via e-mail." We have forwarded below the driver's statement as well: "I'm really sorry to hear about this kind of complaints for our valued customers, and I'm writing you now, trying to explain a few things,hoping that this will help to make the situation more clear for the both sides. I arrived at pick up on time, met a spanish gentleman man, a very nice family. He handed over two ladies to me and advised to drop them off at Gatwick airport. While we were heading toward Gatwick I was captured by red light camera (because of the red bus) I thought I have to avoid 3 three points on my driving licence for that I needed evidences which shows that I was not driving at rush our I was not in hurry and so on. For all this I spoke with ladies and asked what time is their flight. They told me around 8:00am.In this scenario I needed evidence so I could show to the police that I was not driving in rush. Therefore I requested them "if you don't mind that I take a picture of your boarding pass ( as an evidence ) " and they said "we have no problem ". So I took a picture of their BOARDING PASS not the passports and specially, after having their consent ( picture are still saved in my mobile camera which can be sent by email upon request) I repeat that I did not take even single picture of their passports but only the boarding pass. To be honest, I do not know what I should have to do more, in order to sort out the situation described above. If you need anything else,regarding to this situation, please let me know. Azhar Jaleel" I hope this has resolved your concerns, but if you need any more information, please let me know. Once again, please allow us to express our apologies for the situation you encountered and the hopes that you will benefit from our services in the future. Thank you for your patience and understanding. Best regards, Alina Munteanu Marketing Manager

Posted 10 years ago

247 Gatwick Airport Transfer is rated 4.5 based on 198 reviews