Whisky Kingdom Reviews

Name: Whisky Kingdom
Rating: 4.87

4.9 Rating 877 Reviews

97 %

of reviewers recommend Whisky Kingdom

4.9

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Whisky Kingdom:

Shop our exclusive range of the finest & rarest whiskies and spirits.

Whisky Kingdom 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order placed based on website information. Instead of item ordered sent a substitute without asking first or stating item out of stock and offering a refund or an alternative. Raised the issue and received sort of an apology and offer to collect the bottle and refund. Explanation is that we are all human and make mistakes- no genuine apology or empathy no offer of compensation and why send out something knowing its not what was ordered ? My advice check very carefully that what you get is exactly what you order. They won't be getting my business again”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re truly sorry again for the confusion caused. As we explained, the product you received was part of a rebrand, and unfortunately, this led to the mix-up. This was a genuine human error, and we offered our sincere apologies at the time. To resolve the matter, we immediately offered a free courier collection and a full refund. Although we regret that you remain dissatisfied, we believe we acted fairly and took the appropriate steps to correct the error. We have taken your comments on board and will use them to improve our processes going forward Kind regards, Whisky Kingdom Team

Posted 1 month ago

“I haven't received it yet So I can't leave a review. Typically you guys use to deliver a lot faster.”

Helpful Report

Posted 1 year ago

“Delivery prompt, however. On purchasing an expensive bottle of whisky, I find it unacceptable that the box it came in during transit does not have a orientation marking on it. The lack of a “this way up” marking allows the whisky and the cork to be compromised. Ordering many different whiskies from many different websites, this is only company to not have this.”

Helpful Report

Posted 4 years ago

Dear Ashley thank you for placing an order with us, we appreciate your feedback, and as customer satisfaction is our priority we have since added markings on all our packaging to indicate the correct opening direction do not hesitate to reach out with any further queries you may have looking forward to serving you again soon Whisky Kingdom Team

Posted 2 years ago

“I am not happy, because after I made an order I didn’t receive a confirmation order # and did not send a tracking number. I did not know if my order went thru or not. One good thing is the order arrived faster than I expected.”

Helpful Report

Posted 4 years ago

Dear Trinh we're sorry you didn't receive our automated order confirmation, we had a temporary glitch with our system that has since been resolved, we're glad you received your order well ahead of the estimated delivery looking forward to serving you again soon Whisky Kingdom Team

Posted 2 years ago

“Was ment to be delivered today but not coming until tomorrow”

Helpful Report

Posted 4 years ago

Dear Thomas, We understand your disappointment. It’s important to us that our customers are more than satisfied, although once the order is passed on to our couriers delays are always possible and its out of our hands to control that, we have reached out directly to your email to offer you compensation for the inconvenience caused. with no reply do not hesitate to contact us with any further enquires looking forward to serve you again soon Whisky Kingdom Team

Posted 4 years ago

“Paid for gift wrapping which was appalling. If you advertise and charge for this facility you need to deliver a viable product. Also, have a word with your courier. They put a card through the door when I was in the house and dropped of my parcel at a local store. Obviously easier for them.”

Helpful Report

Posted 4 years ago

Hi Steve Thank you for your honest review We’re so sorry that your experience did not match your expectations. As customer satisfaction is our only priority and were doing the best we can at our side to make sure every customer small or big receives a 5 star experience that would make them return, with the gift wrapping unfortunately it’s not always possible to achieve perfection and still retain the safety of the bottle during transit, I have instructed our logistics manager to look into this issue to make sure this doesn’t happen in the future again, We have also logged a complaint with our shipping partners to address the issue of lack of patience while delivering although this is out of our control. we have offered you compensation for both the gift wrap and shipping charges with no reply from yourself Looking forward to serve you again soon Do not hesitate to contact us with any further queries

Posted 4 years ago

Whisky Kingdom is rated 4.9 based on 877 reviews