Whisky Kingdom Reviews

Name: Whisky Kingdom
Rating: 4.87

4.9 Rating 763 Reviews

98 %

of reviewers recommend Whisky Kingdom

4.9

Based on 763 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Whisky Kingdom:

Shop our exclusive range of the finest & rarest whiskies and spirits.

Visit Website

Phone:

02038296166

Email:

sales@whiskykingdom.com

Write Your review

Tell us how Whisky Kingdom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Whisky Kingdom 5 star review on 30th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The worst!”

Helpful Report

Posted 10 months ago

“Saud again with the empty box issue - can’t seem to reply to reviews. Have emailed Jon from your sales team several times with zero reply from my 15th may email . Even included pictures . Can u guys check your spam or send me another email address . Fairly frustrating .”

Helpful Report

Posted 11 months ago

“Your delivery courier is a joke. They expect you to stay in all day to accept the delivery. Tried to email them but they say my email is not recognised. I've used this email for years. Always seem to have problems with them. If l had known this was your courier l would not have ordered the bottle. In this day and age surely the courier could give some indication of times. Other well know courier companies do. Now trying to find where they have the delivery.”

Helpful Report

Posted 1 year ago

Dear Colin we're really sorry about your bad experience with our courier, we have reached out to you to rectify this and are happy you did finally receive your order in time, we have also passed on a complaint to our courier to assure this doesn't happen to any of our valued customers, looking forward to serving you again soon Whisky Kingdom Team

Posted 1 year ago

“Dreadful service. Sent the wrong item and ignored my emails. I shall now have to make a claim through my payment service. Avoid!”

Helpful Report

Posted 1 year ago

Dear Alan I'm sorry to hear you believe we would ignore our valued customer's emails, customer satisfaction is our priority and we emailed you multiple times to resolve the minor issue of a different label on a £20 bottle, we offered to refund your shipping or collect the bottle for a full refund, after multiple emails sent to you we have not heard back from you as of now, you are always welcome to reach out and we will gladly resolve any issues you may have looking forward to serving you again soon Whisky Kingdom Team

Posted 1 year ago

“Still waiting for my delivery because DHL are useless and delivered it to a different house and I can’t get them to tell me where it is”

Helpful Report

Posted 2 years ago

Dear Michael I’m sorry you’ve had issues with your order, as you have not reached out directly to us and given us a chance to try and rectify the lost order, by the time we did get involved there was not much we could do, as customer satisfaction is our only priority, we have promptly refunded your order in full and offered you a replacement using express shipping that you declined, unfortunately, in the busy seasons all couriers will have lost or damaged parcels and yours was one of them at no fault of our own, we will always do our best and go the extra mile to assist customers if anything goes wrong with their order and always pack our orders as safely as possible to avoid damage in transit, Hoping your future experience with us will exceed your expectations, Do not hesitate to contact us with any further enquires directly at sales@whiskykingdom.com Kelly Customer Support Team

Posted 2 years ago

“Still haven’t received my item”

Helpful Report

Posted 2 years ago

Good Afternoon Amie, we have contacted you directly by email with no response! you placed a order on Friday the 18th on June after our cut off time, we are not supposed to dispatch your order until Tuesday as clearly stated on our website, as customer satisfaction is our priority we dispatched you order on Monday and it was delivered on Wednesday instead on Estimated delivery of Thursday (UPS tracking 1Z7X184F6807686424). rather unfair and misguiding to just put untrue reviews

Posted 2 years ago

“As usual delivery to Northern Ireland causes extra charges and I would like to know what the problem is ???”

Helpful Report

Posted 2 years ago

Dear Angela as explained on the email sent to you, you placed a order for a Laphroaig 10 Year Old - 5cl Miniature (£4.89) and in the delivery details you selected UK Mainland when in fact your address is in Northern Ireland, we sent you a email kindly offering to still send your order with no further charges (although delivery to Northern Ireland costs more) but needed you to confirm that you are aware that there may be further customs and clearance charges applied to your order due to Brexit and totally out of control, you chose to cancel the order and we promptly cancelled and fully refunded your order, customer satisfaction is our only priority and we will always go the extra mile to give the best online shopping experience no matter the size of the order, in this case the reason for your disappointment is out of our hands, id also rate Brexit 1 star ;-) if there's anything else we can do for for you kindly reach out to info@whiskykingdom.com and we will do our best to help you Joe Whisky Kingdom Team

Posted 2 years ago

“Well packaged, fast delivery. Great service.”

Helpful Report

Posted 2 years ago

Whisky Kingdom is rated 4.9 based on 763 reviews