Alternative Meats Reviews

Name: Alternative Meats
Address: Alternative Meats Ltd The Butchery Home Farm Combermere Whitchurch Shropshire SY13 4AL, ,, Shropshire
Rating: 4.89

4.9 Rating 1,176 Reviews

98 %

of reviewers recommend Alternative Meats

Company Reviews

Metrics

4.9

Based on 1,176 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Alternative Meats 5 star review on 4th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hogget rolled breast was delicious. Wagu beef almost all fat but will see what it's like when roasted”

Helpful Report

Posted 1 month ago

“I'm sorry but the steak was not as good as normal”

Helpful Report

Posted 2 months ago

“I have to say the quality of the mangalizta bacon is not as good as it has been in the past. First time I have been disappointed”

Helpful Report

Posted 8 months ago

“Meat often seems rather average.Ribs below quality of a good butchers. Pies were good , Wagyu burgers ok. Had a couple of orders now. Heritage pork wasn’t great quality but had decent flavour.”

Helpful Report

Posted 11 months ago

“Expected "milk fed", Veal to be pink. Actual was more like a Cow Steak and tough to eat”

Helpful Report

Posted 1 year ago

Hello John, Firstly we do not sell ‘Milk-fed Veal, we sell British Rose Veal. As it states in the description on our website, they are reared on straw, which they naturally use to ruminate, and given a cereal ration to supplement their diet, which means that the meat is a pink colour, not the pale, insipid milk-fed veal which may be familiar to those of you who have travelled on the Continent. As with all our customers if you ever have a problem with any of our products we welcome you getting in touch as feedback from our customers helps us to provide the best produce we can. We have a traceability system that allows us to work with our suppliers if a problem ever arises but, on this occasion, you didn’t give us an opportunity to put this right for you. We supplied the same batch product to a restaurant and they haven’t had any problems at all so we are at a loss as to why your Rose Veal Cutlets were tough.

Posted 1 year ago

“Rabbit inedible and pork shoulder tough”

Helpful Report

Posted 3 years ago

Well, where to begin, Rita. Wild rabbit is exactly that - it is not "farmed", and fed on a special diet to ensure it's condition. Therefore the results achieved when cooking one can, of course, be variable. Not sure what happened with the Mangalitza Shoulder though - this is the first time we have had a description such as "tough" as the fat content and marbling usually renders a tender and succulent result.

Posted 3 years ago

“Although charged for pigeon, it wasn't sent and, on querying this, we were finally told it was out of stock. We have received a refund now. There were also items that were obviously not frozen. We didn't know whether they should have been and had defrosted. On enquiring, we were told that they had been sent unfrozen but could be put in our freezer if we wished.”

Helpful Report

Posted 3 years ago

We’re disappointed to receive a negative review in one of the busiest years experienced by any online retailers in history. As a result of the Pandemic we did experience shortages of certain products ... and yes, we were turning around orders at such speed that we sent out fresh products - we simply didn’t have time to freeze everything. To be penalised for trying very hard to do the right thing seems a little harsh .. but sorry you feel this way Elaine.

Posted 3 years ago

“the goat curry was awful. Wagu beef was great”

Helpful Report

Posted 3 years ago

Hi Cesarina, I'm sorry to hear you had a disappointing result with your Goat order from us. We do have some lovely recipes available on our website for curry which are recommendations from Chefs that we supply. I know you do enjoy our Wagyu as you have been ordering from us for a while now, but of course the two meats do not compare.

Posted 3 years ago

“Having found this company on line I decided to purchase items and pay fir the delivery, which some companies do not charge. I received the meat on the day given well packed. On opening I found that all the items were frozen. This was not made clear on the website. I purchase fish from both Cornwall & Scotland where the postage is free, but the fish is fresh. I know that some is put into the freezer, so would have preferred the meat to be fresh and divide items by weight which I couldn’t do with this order.”

Helpful Report

Posted 3 years ago

Well Anthony it's always very sad for us when a customer expresses any form of disappointment with our products or our service. Unfortunately it is extremely difficult to keep our very extensive range of products fresh on the shelf and available for dispatch at a moment's notice. This is why we prepare lots of our products fresh and then freeze them down immediately - it means that we can turn around the orders quickly and efficiently and as you can see from other reviews, most of our customers are very happy with this arrangement. If, for any reason, you wish to receive something fresh then you can make a request at the checkout. In fact this whole process is well documented in the section on the website called "Delivery" and there are two links to this section on the Home Page. We would also add that an overnight courier service and the specialist packaging that we use are not inexpensive and we prefer to simply and transparently pass these charges on to our customers rather than hiding them by inflating the cost of our products. You seem to be quite happy with your delivery service and packaging, and we do hope you have also enjoyed the products you purchased.

Posted 3 years ago

“As you have asked - in truth it was okay - the reputation of Wagyu I was hoping for better than the week before, which I had steak from morrisons (pre-packed) which was better - (different cut in truth) biltong again okay but I am often in South Africa so you are up against it. the Lardo I think I didn't use correctly?? - it doesn't dissolve like a goose fat but it turned into part a wet pork scratching and some liquid fat juice? - so all in all okay wasn't a winner this time but will maybe try some other cuts in the future. thanks Jamie”

Helpful Report

Posted 3 years ago

Alternative Meats is rated 4.9 based on 1,176 reviews