I had the worst experience with the company. When we signed the service contract with their marketing department, we were promised to that we will have a multi language version, and we will have a chat function (available to all the websites they did), and we were quoted a price that includes VAT tax.
However, after charging us 75% of the total payment, they told us that they can't honor the multi-language version promise, and the reason is ridiculous - that marketing team member left the firm and they will not honor the terms. Worst part, they will not reimburse our payment. What type of company will do this - breaching the contract but not willing to reimburse clients. Therefore, we had no choice but to continue with them.
Later on, when we told them that we are a foreign company and should not pay the VAT, they conveniently told us that there is a typo in the quote, instead of including VAT, it should be excluding VAT. Based on what the original quote we received looks like, it is a standard copy and paste from their company document; moreover, INCLUDING was highlighted in bold.
Another incident happens later. The chat function is included in the original contract and we paid for it. But now they told us we have to buy service from a third-party provider before we can have the chat function. I mean this is ridiculous.
Overall, the worst experience ever, and I have NEVER dealt with this kind of company before, and I certainly would not recommend to anybody.
Also, if you choose to use their service, you should keep in mind that the service agreement means nothing to them and they can breach it arbitrarily and they will NEVER reimburse you.”
Posted 1 day ago
We have completed the site in full. There is nothing anywhere where we mention that this will be in multiple languages. We have checked all email correspondence and our invoice, and it's just not there. As for the chat , this can be done if the client gets a tawk.to account. They could alternatively get a WP live chat account of which it 100% free.
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