"The service I have received (or not received to be more accurate) has been shocking.
After a simple update they have managed to completely wipe out our website and I have received no communication for some time now, no replies, tickets I have opened on their support panel are closed without reply or justification. We are now on day 9 of no website, losing money and losing customers.
If I wanted a cheap developer from India I could go onto freelancer.com myself.
If you cannot fix the website own up and put it back to how it was before you started the destruction process.
Let's start by not putting our heads in the sand and answer the phone and emails.
Reason of review: Poor customer service."