Hi Steven,
Thank you for sharing your experience; we always value feedback from our customers as it allows us to continue to improve our service and the products we offer.
This product is one of our popular treatments and with our customers providing feedback and a rating of 4.5 out of 5, and I want to ensure that you are happy with the results of the treatment you have purchased.
Our clinical team is more than happy to speak with you, in confidence, if you require any additional information or support regarding this treatment or indeed a more suitable alternative.
Should you wish to speak or email with a member of our clinical team please do let me know and I will be happy to make the necessary arrangements.
Hi Roy
Thanks for leaving your review, we love to hear from all of our patients
This helps us to know that the products we provide are suitable, effective and help treat your symptoms.
Once you have used your treatment, please do let us know how you have got on
Our clinical team are always available to you, should you require any advice on how to use the product effectively
Hi Colin,
Thank you for taking the time to leave a review for your experience here with us, we value all insight from every customer so that we can ensure our service is valued by all.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As a regulated online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however underneath the image on our website we will advise: The brand supplied may vary. Please contact us if you require specific brands. The reason for this is because we may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
However I do understand that you may wish to have a specific brand provided that you have used successfully previously and we are always happy to accommodate this where possible.
Our support team have contacted you to help further to ensure that we can rectify this for you. We will also note your account so that on any future orders your preferred brand is provided to ensure you are happy with the future medications being provided.
