Hi Aodhan,
Thank you for providing us with your feedback on this product.
As a fully regulated Pharmacy, we understand that products can offer different results to patients on an individual basis and we are sorry to hear this particular treatment has not given you the results you anticipated.
We are here to help you though, and fortunately there are a wide variety of products available to treat ED which may provide better results for you. We are keen to understand more about your specific experiences with this product, which will enable us to offer you bespoke guidance and advice. Where appropriate we may be able to offer alternate treatments or signpost you to additional sources of support.
We have sent a message to the email account you have registered with us, which will set out what we need to know to advise you further.
We look forward to helping you.
Hi Hinesh,
Thank you for taking the time to share your feedback with us.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As a fully regulated online pharmacy, we will only source medication from responsible and reputable suppliers, the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however on the product page of our website we will advise: The brand supplied may vary. Please contact us if you require specific brands. The reason for this is because we may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
Our support team will contact you via the email address on your account to ensure that we can rectify this for you.
