Hi Richard,
Thank you for taking the time to leave a review for your experience here with us, we value all insight from every customer so that we can ensure our service is valued by all.
I am sorry to hear that the brand of treatment you have received was not as effective for you on this occasion as this is a popular product amongst our patients, with a rating of 4.5 stars out of 5.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
As a fully regulated online pharmacy, we only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
Where possible we do provide the item pictured on our website however underneath the image on our website we will advise: The brand supplied may vary. Please contact us if you require specific brands. The reason for this is because we may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
However I do understand that you may wish to have a specific brand provided that you have used successfully previously and we are always happy to accommodate this where possible. Our support team have contacted you to help further to ensure that we can rectify this for you. We will also note your account so that on any future orders your preferred brand is provided to ensure you are happy with the future medications being provided.
Our support team have contacted you to help further to ensure that we can rectify this for you. We will also note your account so that on any future orders your preferred brand is provided to ensure you are happy with the future medications being provided.
