“I wouldn’t switch to a different cleanser now”

Posted 1 year ago

“So I love the actual cleanser itself, even with the new formulation. I was worried my skin would breakout as I have sensitive skin, but luckily it didnt and it seems to be effective at removing makeup and sunscreen for me, I do have oily skin so the reviews calling it drying I can’t attest to that. My biggest issue and The reason I gave 3 stars and felt compelled to write a review, is the packaging. I truly hope they bring back the pump bottles or I just can’t purchase it again in the future. The lid is a pain to get on and off, lots of product comes out so you’ll end up going through it quicker, and little dry crusties form around the lid. When I got to the end of my bottle, I found it very hard to squeeze out the remaining, it was almost painful to do so as when you bend and fold it up there are sharp edges. It’s quite literally the worst packaging I have ever dealt with in a skincare product. Please please please bring back the pump bottle so I can continue to buy this, I fear you will lose a lot of customers if you keep this style of packaging. I’m sure there’s many more who agree with me and the others and just haven’t taken the time to write the review. I have one more bottle as I got a double pack so I hope the packaging will change by the time I’m finished. :(”

3 Helpful Report

Posted 1 year ago

Hi Theresa, Thank you so much for taking the time to share your detailed feedback with us. We’re thrilled to hear that you love the cleanser and that it works well for your sensitive and oily skin! It’s always wonderful to know when our products meet the needs of our customers. We genuinely appreciate your insights regarding the packaging. We understand how important it is for our products to be user-friendly, and we’re sorry to hear that the current design has caused you frustration. Your comments about the lid and the difficulty in dispensing the product are invaluable. Our product development team actively explores ways to enhance our products in tubes. We are focusing on three key improvements: making it easier for customers to pierce the seal, improving the screw cap and introducing an additional feature to facilitate easier squeezing of the product from the tubes, but we will explore further changes to the HydraCleanse Rebalancing Gel Cleanser. Thank you again for your feedback. If you have any further concerns, please contact our customer service team directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“I’ve being buying this product for a couple pf years now and I love it. In terms of formulation is still great however the new packaging is a disaster. Being the formula quite liquid it is not ideal to have it upside down and when you try to take a small amount (which is what it is needed) it leaks more. The previous product had a pump which was perfect as I also used it in the shower. The new cap now is a nightmare to open with wet hands and it’s not practical. I still gave 4 stars as the product is good but I hope they will consider changing the packaging for this one as the rebranding and aluminium tube works for the creams but not for this face wash!”

4 Helpful Report

Posted 1 year ago

“I can't manage to put lid back on due to my rheumatoid arthritis.Very awkward. Would not buy again”

2 Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that you’re having difficulty with the lid due to your rheumatoid arthritis. We understand how frustrating it can be when a product doesn't meet your needs, especially when it comes to accessibility and ease of use. Your experience is important to us, and we are always looking for ways to improve our products. We appreciate your input and will take it into consideration as we strive to create more user-friendly designs. We have asked our customer service team to get in touch with you for further information. Please check your emails. Thank you once again for your feedback. We hope to serve you better in the future. Thanks Facetheory Team

Posted 1 year ago

“Completely dried my skin out. I had lots of dry, itchy patches on my face after using this product.”

2 Helpful Report

Posted 1 year ago

Hi, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Pas de changement sur ma peau”

1 Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre retour. Je suis désolé que le produit n'ait pas répondu à vos attentes. Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Cordialement Facetheory Team

Posted 1 year ago

“One of the best cleansers I've ever used. It cleanses effectively, without drying or irritating my combo/sensitive skin, leaving it clean, luminous and smooth. It's also helping me even out my complexion, reducing some old post-acne spots. I love it!”

Helpful Report

Posted 1 year ago

“After cleaning the skin is soft and clean. It leaves a fresh feeling, without drying it.”

Helpful Report

Posted 1 year ago

HydraCleanse Rebalancing Gel Cleanser Reviews