HydraCleanse Rebalancing Gel Cleanser Reviews

4.7 Rating 1,682 Reviews

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333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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“Je crois également que le produit a changé ? Et le packaging n’est vraiment pas pratique pour l’utilisation du gel c’était vraiment plus pratique avant”

2 Helpful Report

Posted 1 year ago

Author didn't leave any comments.

Helpful Report

Posted 1 year ago

“The packaging is not easy to use at all!”

2 Helpful Report

Posted 1 year ago

“My menopause skin is difficult to manage, at times it’s very dry and sensitive and reacts badly to even the most gentle cleansers. This one is my go to every time. It’s not harsh and leaves your skin feeling clean without tightness.”

2 Helpful Report

Posted 1 year ago

“Leaves my skin feeling perfectly cleansed without dryness or feeling stripped.”

1 Helpful Report

Posted 1 year ago

“Love this cleanser, gentle and hydrating, however the tube packaging is a nightmare, for a liquid cleanser, the cap is awkward to replace, very disappointing.”

2 Helpful Report

Posted 1 year ago

“I wouldn’t switch to a different cleanser now”

Helpful Report

Posted 1 year ago

“So I love the actual cleanser itself, even with the new formulation. I was worried my skin would breakout as I have sensitive skin, but luckily it didnt and it seems to be effective at removing makeup and sunscreen for me, I do have oily skin so the reviews calling it drying I can’t attest to that. My biggest issue and The reason I gave 3 stars and felt compelled to write a review, is the packaging. I truly hope they bring back the pump bottles or I just can’t purchase it again in the future. The lid is a pain to get on and off, lots of product comes out so you’ll end up going through it quicker, and little dry crusties form around the lid. When I got to the end of my bottle, I found it very hard to squeeze out the remaining, it was almost painful to do so as when you bend and fold it up there are sharp edges. It’s quite literally the worst packaging I have ever dealt with in a skincare product. Please please please bring back the pump bottle so I can continue to buy this, I fear you will lose a lot of customers if you keep this style of packaging. I’m sure there’s many more who agree with me and the others and just haven’t taken the time to write the review. I have one more bottle as I got a double pack so I hope the packaging will change by the time I’m finished. :(”

3 Helpful Report

Posted 1 year ago

Hi Theresa, Thank you so much for taking the time to share your detailed feedback with us. We’re thrilled to hear that you love the cleanser and that it works well for your sensitive and oily skin! It’s always wonderful to know when our products meet the needs of our customers. We genuinely appreciate your insights regarding the packaging. We understand how important it is for our products to be user-friendly, and we’re sorry to hear that the current design has caused you frustration. Your comments about the lid and the difficulty in dispensing the product are invaluable. Our product development team actively explores ways to enhance our products in tubes. We are focusing on three key improvements: making it easier for customers to pierce the seal, improving the screw cap and introducing an additional feature to facilitate easier squeezing of the product from the tubes, but we will explore further changes to the HydraCleanse Rebalancing Gel Cleanser. Thank you again for your feedback. If you have any further concerns, please contact our customer service team directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago