“This is / was a good product which I have used for years. The packaging has changed from glass jar to metal tubes which not only is difficult to get out but reacts to the metal, as I have often found silver smears on my face, it also makes it impossible to recycle as you cannot get all the moisturiser out of the tube. Once this tube has run out I will be switching brands. Using this in the shower is near impossible to put the small cap back on with wet hands.”

1 Helpful Report

Posted 5 months ago

Hi Dan, Thank you for sharing your feedback and for being a long-time user of the Glow‑C Cream Cleanser. It’s great to hear that you’ve enjoyed the formula over the years, though we’re sorry to learn that the new packaging hasn’t met your expectations. Our updated aluminium tube was chosen to improve product freshness and reduce plastic waste, but we understand that it can feel less convenient to use and more challenging in the shower. The grey residue you mentioned may sometimes occur if the tube exterior is exposed to moisture, and your note about recycling and product access will be shared with our packaging team for review. We truly value your loyalty and honest comments, it helps us continue improving both our formulas and packaging. Thanks Facetheory Team

Posted 5 months ago

“This used to be my favourite cleanser but I’ve changed to another brand due to the new metal tubes. They are so frustrating to use and lots of waste left over. Please bring back the glass jars!”

1 Helpful Report

Posted 5 months ago

Hi Jen, Thank you for sharing your feedback. It means a lot that Glow‑C Cream Cleanser was one of your favourites. We’re sorry to hear the new aluminium tubes haven’t worked well for you. The switch was made to reduce plastic use and improve product preservation, but we understand some customers find them less convenient. Your comments about waste and usability are very helpful and will be shared with our product development team. We truly appreciate your support and hope to welcome you back in the future. Thanks Facetheory Team

Posted 5 months ago

“Love the way it makes my face feel. Bought 2 lots as birthday presents for 2 friends.”

Helpful Report

Posted 5 months ago

Hi Allanah, Thank you so much for sharing your experience with our Glow-C Cream Cleanser! We're delighted to hear that you love how it makes your skin feel, and it’s wonderful that you chose to gift it to your friends for their birthdays. We hope they enjoy it just as much as you do. If you ever have any questions or need recommendations, we’re always here to help. Thanks Facetheory Team

Posted 5 months ago

“The product is great. I love the cleanser. Like many others have said, the metal tube is a nightmare. Please PLEASE go back to the glass jars for all of your products.”

2 Helpful Report

Posted 5 months ago

Hi Victoria, Thank you for your lovely feedback on our Glow‑C Cream Cleanser—it's wonderful to hear you love the formula. We completely understand your frustration with the metal tube and truly appreciate you sharing this. Our team is actively reviewing packaging updates to make our products easier to use while maintaining sustainability goals. Your comments about preferring the glass jars have been passed along to our product development team. Thanks Facetheory Team

Posted 5 months ago

“Love this cleanser, but I don’t love the packaging! Attempting to re screw the lid mid double cleanse is a nightmare as the cap doesn’t want to screw back on straight! Unfortunately it makes using the product, which is actually very good, feel very annoying. I think I would have a better experience using cheap supermarket cleanser packaging. Please please review your packaging thoroughly from an end users perspective Facetheory.”

2 Helpful Report

Posted 5 months ago

Hi Amy, Thank you so much for your honest review and for sharing your experience with our Glow-C Cream Cleanser. We're really glad to hear that you love the formula, though we're sorry the packaging hasn’t made application as smooth as it should be. We truly value feedback like yours—it highlights real experiences that help us improve. Our product and packaging teams are already reviewing options to make dispensing and resealing easier for customers, especially during a double cleanse. We appreciate your patience and support while we work towards more user-friendly packaging. If you’d like, our customer care team can also recommend the best way to use and store your current cleanser to help make it a bit easier in the meantime. Thanks Facetheory Team

Posted 5 months ago

“Hands down THE BEST cleanser I‘ve ever had!! Removes all make-up, and I mean all(!) in just one go! My skin feels amazingly hydrated and totally clean after usage. Huge recommendation!!!!”

Helpful Report

Posted 5 months ago

Hi Katerina, Thank you so much for your fantastic review! We're delighted to hear that the Glow‑C Cream Cleanser has become your favourite and that it effectively removes makeup while keeping your skin feeling clean and hydrated. Your recommendation means a lot to us, and we’re thrilled it’s working so well for you. Thanks Facetheory Team

Posted 5 months ago

“Superb cleanser takes off every scrap of makeup. Definitely my new favourite cleanser. Highly recommend!”

Helpful Report

Posted 6 months ago

Hi Lesley, Thank you so much for your wonderful feedback! We're delighted to hear that the Glow-C Cream Cleanser has become your new favourite and that it effortlessly removes your makeup. We really appreciate your recommendation and are glad you're enjoying the Mandarin version — it's a customer favourite for a reason! Thanks Facetheory Team

Posted 5 months ago

“This is, without a doubt, THE best cleanser I have ever used. I've been using it for years now, but never got round to writing a review. I have combination skin. Greasy forehead and cheeks that get so dry with the wrong cleanser they flake. I've tried so many brands over the last thirty years. The only other one that worked for me was Beautiful Skin by Boots but that was discontinued years ago. Face Theory Glow-C cream cleanser beats all of them, hands down. It doesn't dry your skin out, but isn't greasy either. Lovely texture, recyclable packaging and a great price. Bravo, Face Theory! Please don't stop making this, my face will fall off!”

Helpful Report

Posted 6 months ago

Hi Melanie, Thank you so much for sharing this wonderful review. We’re absolutely delighted to hear that Glow-C Cream Cleanser has remained your go-to for so many years and that it continues to keep your skin beautifully balanced. It’s fantastic to know it works so well for combination skin and that you enjoy the texture, packaging, and value too. We truly appreciate your loyalty and thoughtful words—they mean a lot to us. And don’t worry, we have no plans to stop making this cleanser. Your face is safe with us! Thanks Facetheory Team

Posted 6 months ago

Glow-C Cream Cleanser Mandarin / 150ml Reviews