“Used to be a customer of only facetheory products, I am so gutted that I had to change brands and still haven’t found any as good, but I just can’t return to using these until the packaging is changed. I couldn’t keep using the products with aluminium residue coming off the lids and into the cream. Can I make a suggestion, I would personally be more than happy paying a little extra for a jar version if you could chose, and I reckon a lot of your other customers would too judging form the comments. I still check the website every now and again to see if you’ve changed the packaging, and am hoping for a day that you do so I can return to using your products”

2 Helpful Report

Posted 2 months ago

Hi Denisa, Thank you for taking the time to share your thoughts and for being such a loyal Facetheory customer in the past. We’re genuinely sorry to hear that the aluminium packaging caused any inconvenience and completely understand your concerns about residue. Feedback like yours is incredibly valuable, and our product and packaging teams are already looking into improved designs and materials to prevent this issue while keeping our products sustainable and fresh. Your suggestion about offering a jar version at a different price point is a great idea, and we’ll make sure it’s considered as part of our ongoing packaging updates. Please do keep an eye on the website for news, we’d love to welcome you back when the new packaging becomes available. Thanks Facetheory Team

Posted 1 month ago

“This is / was a good product which I have used for years. The packaging has changed from glass jar to metal tubes which not only is difficult to get out but reacts to the metal, as I have often found silver smears on my face, it also makes it impossible to recycle as you cannot get all the moisturiser out of the tube. Once this tube has run out I will be switching brands. Using this in the shower is near impossible to put the small cap back on with wet hands.”

1 Helpful Report

Posted 2 months ago

Hi Dan, Thank you for sharing your feedback and for being a long-time user of the Glow‑C Cream Cleanser. It’s great to hear that you’ve enjoyed the formula over the years, though we’re sorry to learn that the new packaging hasn’t met your expectations. Our updated aluminium tube was chosen to improve product freshness and reduce plastic waste, but we understand that it can feel less convenient to use and more challenging in the shower. The grey residue you mentioned may sometimes occur if the tube exterior is exposed to moisture, and your note about recycling and product access will be shared with our packaging team for review. We truly value your loyalty and honest comments, it helps us continue improving both our formulas and packaging. Thanks Facetheory Team

Posted 2 months ago

“This used to be my favourite cleanser but I’ve changed to another brand due to the new metal tubes. They are so frustrating to use and lots of waste left over. Please bring back the glass jars!”

1 Helpful Report

Posted 2 months ago

Hi Jen, Thank you for sharing your feedback. It means a lot that Glow‑C Cream Cleanser was one of your favourites. We’re sorry to hear the new aluminium tubes haven’t worked well for you. The switch was made to reduce plastic use and improve product preservation, but we understand some customers find them less convenient. Your comments about waste and usability are very helpful and will be shared with our product development team. We truly appreciate your support and hope to welcome you back in the future. Thanks Facetheory Team

Posted 2 months ago

“Love the way it makes my face feel. Bought 2 lots as birthday presents for 2 friends.”

Helpful Report

Posted 2 months ago

Hi Allanah, Thank you so much for sharing your experience with our Glow-C Cream Cleanser! We're delighted to hear that you love how it makes your skin feel, and it’s wonderful that you chose to gift it to your friends for their birthdays. We hope they enjoy it just as much as you do. If you ever have any questions or need recommendations, we’re always here to help. Thanks Facetheory Team

Posted 2 months ago

“The product is great. I love the cleanser. Like many others have said, the metal tube is a nightmare. Please PLEASE go back to the glass jars for all of your products.”

2 Helpful Report

Posted 2 months ago

Hi Victoria, Thank you for your lovely feedback on our Glow‑C Cream Cleanser—it's wonderful to hear you love the formula. We completely understand your frustration with the metal tube and truly appreciate you sharing this. Our team is actively reviewing packaging updates to make our products easier to use while maintaining sustainability goals. Your comments about preferring the glass jars have been passed along to our product development team. Thanks Facetheory Team

Posted 2 months ago

“Love this cleanser, but I don’t love the packaging! Attempting to re screw the lid mid double cleanse is a nightmare as the cap doesn’t want to screw back on straight! Unfortunately it makes using the product, which is actually very good, feel very annoying. I think I would have a better experience using cheap supermarket cleanser packaging. Please please review your packaging thoroughly from an end users perspective Facetheory.”

2 Helpful Report

Posted 2 months ago

Hi Amy, Thank you so much for your honest review and for sharing your experience with our Glow-C Cream Cleanser. We're really glad to hear that you love the formula, though we're sorry the packaging hasn’t made application as smooth as it should be. We truly value feedback like yours—it highlights real experiences that help us improve. Our product and packaging teams are already reviewing options to make dispensing and resealing easier for customers, especially during a double cleanse. We appreciate your patience and support while we work towards more user-friendly packaging. If you’d like, our customer care team can also recommend the best way to use and store your current cleanser to help make it a bit easier in the meantime. Thanks Facetheory Team

Posted 2 months ago

“Hands down THE BEST cleanser I‘ve ever had!! Removes all make-up, and I mean all(!) in just one go! My skin feels amazingly hydrated and totally clean after usage. Huge recommendation!!!!”

Helpful Report

Posted 2 months ago

Hi Katerina, Thank you so much for your fantastic review! We're delighted to hear that the Glow‑C Cream Cleanser has become your favourite and that it effectively removes makeup while keeping your skin feeling clean and hydrated. Your recommendation means a lot to us, and we’re thrilled it’s working so well for you. Thanks Facetheory Team

Posted 2 months ago

“Superb cleanser takes off every scrap of makeup. Definitely my new favourite cleanser. Highly recommend!”

Helpful Report

Posted 2 months ago

Hi Lesley, Thank you so much for your wonderful feedback! We're delighted to hear that the Glow-C Cream Cleanser has become your new favourite and that it effortlessly removes your makeup. We really appreciate your recommendation and are glad you're enjoying the Mandarin version — it's a customer favourite for a reason! Thanks Facetheory Team

Posted 2 months ago

Glow-C Cream Cleanser Mandarin / 150ml Reviews