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Posted 1 month ago

Hi there, Thank you so much for the fantastic 5/5 review of Glow-C Cream Cleanser Mandarin. We’re pleased to hear you’re enjoying it! If you have any tips from your routine or questions, we’re here to help. Thanks Facetheory Team

Posted 1 month ago

“Very good product”

1 Helpful Report

Posted 1 month ago

Hi Emma, Thank you so much for sharing your glow with Glow-C Cream Cleanser Mandarin! We’re pleased to hear you’re loving it and that it’s delivering great results. Thanks Facetheory Team

Posted 1 month ago

“Dear Team, I have no issues with the product itself — it does exactly what it promises. My only problem is the new packaging, which is honestly the worst part of the experience. The tube is too heavy to stand upright, and the cap is very difficult to screw on with wet hands because it’s so small. Each squeeze pushes out about 1 cm of product, which leads to unnecessary waste. I even bought a metal tube key to control the amount, but it didn’t help much — the internal pressure still forces out more product than desired. Additionally, once the tube is squeezed and twisted, it quickly becomes crumpled and distorted. The metal folds look messy and worn, making the product appear cheap and unattractive. Instead of good skincare, it resembles a used toothpaste tube or medical ointment. This significantly affects the overall experience. There’s no pleasure in having it on display anymore — it looks awful on my table. The oversized brand logo combined with the tiny product name printing makes it hard to read without glasses. It would be much better to switch back to jars or at least use plastic tubes with wider caps so they can stand properly and be easier to handle. Wider caps would improve both stability and usability, and clearer labelling would enhance readability. It’s such a shame that a good product is undermined by poor packaging. I’m very disappointed and will not repurchase because of this. I’m experiencing the same issue with the eye cream — although the smaller tube makes it slightly more manageable, the problem is still there. Please consider looking at competitors, especially Korean brands like IUNIK or brands like The Inkey List, for inspiration on practical, aesthetically pleasing, and user-friendly packaging. I hope you will seriously reconsider this design choice.”

1 Helpful Report

Posted 2 months ago

Hi Diana Thank you for taking the time to share such detailed feedback about our Glow‑C Cream Cleanser. We truly appreciate your thoughtful comments and are glad to hear you’re happy with the product’s performance. We’re very sorry to hear the new packaging hasn’t met your expectations. We completely understand how frustrating it can be when a product you enjoy becomes less convenient to use. Your points about the squeezing pressure, cap size, and tube design are incredibly valuable, this kind of insight helps us refine both usability and presentation. Please know that we are already in the process of reviewing and updating the packaging for this product line to address exactly the issues you’ve described. Our team is exploring alternative materials and designs that are more user‑friendly, easier to handle, and visually consistent with the quality of the formulas inside. We greatly appreciate your patience while we work on these improvements and hope you’ll consider trying Glow‑C again once the refreshed design is available. Thanks Facetheory Team

Posted 2 months ago

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Posted 2 months ago

Hi Evelyne Thank you for your 4-star rating! We’re happy to hear you’re enjoying the Glow-C Cream Cleanser. If you have any suggestions or feedback to help us make it even better, we’d love to hear from you, your input means a lot to us. Thanks Facetheory Team

Posted 2 months ago

“Très douce et efficace”

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Posted 2 months ago

Bonjour Sandra Merci beaucoup pour votre gentil retour ! Nous sommes ravis que le nettoyant crème Glow‑C à la mandarine vous paraisse à la fois doux et efficace. C’est exactement l’équilibre que nous cherchons à offrir. Facetheory Team

Posted 2 months ago

“I love this cleanser. It's so creamy, and it makes washing my face a pleasure.”

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Posted 2 months ago

Hi Kristen Thank you so much for sharing your lovely feedback! We're thrilled to hear you’re enjoying the Glow-C Cream Cleanser and that it makes your skincare routine feel like a treat. The rich, creamy texture and refreshing mandarin scent were designed exactly for that pampering experience, we’re so glad it’s hitting the mark for you. Thanks Facetheory Team

Posted 2 months ago

“Fantastic product ordered several times and will continue.”

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Posted 2 months ago

Hi Janet Thank you so much for your lovely feedback! We’re delighted to hear that you’ve been enjoying the Glow-C Cream Cleanser and that it’s become a repeat favourite. Your continued support means a lot to us. Thanks Facetheory Team

Posted 2 months ago

Claire T

Verified Reviewer

Incentivized

“Love this cream cleanser. It was a freebie & is definitely a keeper!”

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Posted 3 months ago

Hi Claire, We’re so glad you loved our Glow-C Cream Cleanser! It’s always a bonus when a freebie becomes a new favourite. Thank you for sharing your feedback. We hope it keeps your skin feeling radiant and refreshed! Thanks Facetheory Team

Posted 2 months ago

Glow-C Cream Cleanser Mandarin / 150ml Reviews