“I would love to review it, but I have not received it! The status came as delivered to my address at 4pm, however my ring doorbell was not activated and no parcel left. I contacted the shop direct via email and they have supposedly posted another one, though the shipping status has not changed from item info received since then and that was 4 days ago. I feel that I have been scammed and lost my money. If no change over the next few days then I will be requesting that my bank investigates and claim a refund through them.”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“Item not received 4 emails sent to company no reply still waiting for them to respond to me.”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“I am unable to review this as it has not been received, I have no proof of delivery either, the tracking says delivered but it has not been. I have contacted the company twice via email with the relevant details, but nobody has responded to me. I do not want a refund, I just want to receive what I initially ordered as this was a birthday present. I didn't want to leave a bad review, but the lack of response has left me no other option.”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

“Ordered two of these but not received them so sorry unable to give reviews.”

Helpful Report

Posted 2 weeks ago

I am sorry to hear that you have not received your goods. The advertised delivery period can be located on the bottom of your voucher, having checked your order I can see that your order is still within the designated delivery period. Please contact us if you haven't received your goods after the advertised delivery period.

Posted 2 weeks ago

“I never received the item. I contacted the seller who was rude and unhelpful. They are based over the other side of the world to the UK and have no customer service. They still haven't even sent a replacement or my money back. A poor experience all around.”

Helpful Report

Posted 2 weeks ago

Thanks for sharing your review. I'm sorry to hear about your experience. Your refund has been processed, and you can expect the funds to return to your original payment method within 3-5 working days. You'll receive a confirmation email shortly to confirm this. We apologise that the deal didn't meet your expectations. Kind regards Wowcher

Posted 2 weeks ago

“I still have not received this. I have tracked it and it had gone to a completely different address. No response to email sent to company”

Helpful Report

Posted 2 weeks ago

Thank you for your review. I am sorry to hear that, I can see your case has been passed over to the dedicated team, they will contact you on your case in the next 24 hours. Many Thanks Wowcher Team

Posted 2 weeks ago

Gemma

Verified Reviewer

Incentivized

“Not arrived”

Helpful Report

Posted 2 weeks ago

Good Morning, As I check the orders are delivered | Many Thanks, Wowcher

Posted 2 weeks ago

“Haven't received it yet.”

Helpful Report

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

Handheld Gaming Console with 20,000+ Built-in Games - Wi-Fi Support - 3.5-Inch Screen - 8 Colours | Wowcher Reviews