“Says delivered but not received anything”

Posted 2 weeks ago

We are sorry to hear this. I have reached out to the merchant on your behalf. Please expect a response within 3 working days. (While these are our guideline times, the merchant might respond sooner.) If you haven't heard back from the merchant within that time frame, please contact us again for further investigation. You will also receive an email notification of the outcome. Kind regards, Wowcher

Posted 2 weeks ago

“Never turned up , no way of tracing where it has gone .. just says delivered but to where too?”

Helpful Report

Posted 2 weeks ago

We can confirm this order is still currently within the 8 working day delivery period and is due to be delivered by 11-11-2025

Posted 2 weeks ago

“I didn't receive any of the two items! avoid! stated delivered to my address and they were not, Ive emailed merchant also! Avoid Avoid! I’m never using Wowcher again!”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Kind regards Wowcher

Posted 2 weeks ago

“Would love to review this but I haven’t received it. It’s been labelled as delivered over 4 days ago and I’ve had no correspondence”

Helpful Report

Posted 2 weeks ago

We can confirm this order is still currently within the 8 working day delivery period and is due to be delivered by 11-11-2025.

Posted 2 weeks ago

“I haven’t recieved my item even though it says it’s delivered. And no one is replying to me”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 2 weeks ago

“I can't actually review this console because I didnt receive it. Paid. Received an email to say it had been delivered. It hadn't. Sent a message saying so via the sketchy looking supply's email address and have never had a reply. Not good.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback, I'm sorry to hear of your experience, we will get back to you through email. Many thanks, Wowcher.

Posted 2 weeks ago

“The company have taken my money and said my products have been delivered. They haven't. They are now not responding to my emails asking where the products are.”

Helpful Report

Posted 2 weeks ago

Sorry to hear that - I have chased the merchant for you. Please await a response from the merchant within 3 working days (These are our guideline times, and the merchant could respond sooner). If in that time the merchant has not responded, then please come back to us to investigate further - You will also be notified via email of the outcome. Many thanks Wowcher

Posted 2 weeks ago

“I haven’t received the item even though I’ve had a email saying it’s been delivered , I’ve contacted the merchant as per wowcher says, the merchant hasn’t responded. Deeply saddened with the experience as it’s supposed to be a Christmas present. I won’t be using this again. To good to be true!”

Helpful Report

Posted 3 weeks ago

Thank you for contacting us regarding the delivery of your order. If you require an update on the status of your order, please reach out to the merchant directly using the contact details on your voucher. Please allow 3 working days for a response, if you encounter any further issues or do not receive a response within that time, please come back to us for further assistance. Thanks, Wowcher.

Posted 2 weeks ago

Handheld Gaming Console with 20,000+ Built-in Games - Wi-Fi Support - 3.5-Inch Screen - 8 Colours | Wowcher Reviews