“Current version crashes my Windows audio driver because of a known bug in SoundID Reference with RME interfaces, which I found out on the Sonarworks website. I had filed a support case for this problem, which I got a general "Look at our FAQ, we'll get back to you" response to, nothing else yet, after over a week now. So up to now, I have paid without getting anything that works, including feedback from support.”
“Quite nice improvements on the software , I don't now about the code but it seems to be solid nice sounding even for my Byerdinamic dt990 pro and my Adam A7x after somo mixing.”
“My experience has been one of the worse so far. I purchased Reference 4 with the MIC but apparently, there was a software bug with Windows 10 and I final steps of the software recognizing the MIC positions wouldn't work. After waiting for 3 weeks to hear back from support, nothing was resolved as they typically respond with automated FAQ. After a couple of days, someone responded and recommended I try installing SoundID trial instead, and if it worked, they would upgrade my license. Believe it or not, the trial worked after the third try using signal C. I replied back to support with good news and heard nothing back regarding the upgrade as it promised to me. I sent about 5 emails until the person who helped me responded asking for my account email which is odd because they had all of that information in the ticket. I replied back shortly and no response for weeks. I created a new ticket and one of the staff named MARTA closed all of my tickets without responding. I found this to be extremely rude and very poor customer service. I messaged them on Facebook out of frustration and the first person who helped responded asking if he can help me. I caved and purchased the upgrade because Reference 4 and the MIC we basically useless and I was tired of waiting over 3 months to get help. I don't think I will recommend Sonarworks to anyone in my community.”
“could not get systemwide to work on my 64 bit win pc running cubase pro 11, two drivers were greyed out which the ones recommended by tech support (APO & Wasapi) then I read in a thread that sound ID does not work with many RME cards - I have 9632AOIe . Support gave me a refund so good service there. I still yearn for system wide in my studio but will have to plod on with Ref4 for a while longer.”
