“So far, it's been a disaster. 8 days ago I bought the upgrade, went to install it, and it errored and failed. I uninstalled Reference 4 thinking that might help, no dice. Reached out to support, waited a couple days, and got a response asking for logs. I sent the logs. Waited a couple more days and got a response that they'd received the logs. Waited 4 more days and received an email asking for different log files. And so, we wait...”
“I don't notice much/any functionality difference between reference 4 studio and SoundID reference. What I did notice is I was kinda forced to upgrade to get rid of an issue with Safari browsers causing stuttering audio when Reference 4 was running. Reference 4 studio was running perfectly and I had no reason to need to upgrade. But so be it, I guess. Unfortunate.”
“Installed, still getting intermittent pops and clicks like later versions of Referece 4 Studio when simply listening to music or YouTube. But worst of all about a week into the upgrade with SoundID and it just simply stopped working all together. I can't launch it, its not an available source in system prefs > audio. Uninstall, reinstall still will not function. I have a ticket out that hasn't been responded to yet, but honestly I paid $89 to have a completely non-functioning version of the app. Will this review even get posted? I just wish more attention was spent on basic functionality rather than these new features. All of that means nothing if it doesn't work.”
“Brought this product as an upgrade from sw4, and what a waste lf money that has turned out to be. the so called upgrade is not even a downgrade, none of it works the daw plugin or the system wide. the support is next to useless all they advised was to uninstall the program reinstall reboot and that should work, guess what it didn't. they then said the files and folders associated with the software needed to also be deleted along with hidden files and folders which i found a bit strange never the less i did this and still the damn thing doesn't work. it's safe to say this is a bogus product that's not for for purpose, hence why I want a refund”
