“Dear RC Geeks,
I would like to inform you that I have received the car I ordered. However, I had to pay an additional fee of €23.24 to DHL upon delivery.
This extra charge was not mentioned anywhere, and I had already paid for the shipping when placing the order on your website.
I would therefore kindly ask if it is possible to receive at least a partial refund of these additional costs.
Thank you in advance for your understanding.
Best regards,
Malinic Vasile”
“A bit expensive
It didn't arrive on time.
And the promotion of an extra Battery was not mentioned clearly and visibly.
Also the top of the car ,the material is really bad, just like a plastic.”
Thank you for your review!
We’re sorry to hear you didn’t have the best experience.
We also apologise for the delivery delay and any confusion about the extra battery promotion. The car’s top is made from lightweight plastic to keep it fast and durable, but we understand it may not feel premium.
If you have any questions, we are happy to help.
Thanks,
RC Geeks
“You send mi total difrent pice shame ai want what i ordered and pay for it you send mi not what ai ordered i send you picture whith rong pice you send me and i ordered another else”
“Great product but lights have become detached so no longer work after 3 weeks.
Emailed company but no response as to how this ca be rectified.
Disappointed as product initially was great.”
“This is the only driveshaft available on the page dedicated to my son's car, so I bought it to replace one that broke. It doesn't fit. It's too short to go through the hub. Apparently the upgrade parts also need other upgrade parts to be purchased alongside them for it all to fit, but this information is neither on the website nor the paper manual that came with the car. It looks like a worthy component, but I can't fit it.”
“I purchased an RCG Racing MT 1/10 Brushed Monster Truck from RC Geeks for my son for Christmas at a cost of £130. After only around 120 minutes of total run time, the steering completely failed. There has been no crash damage, nothing visibly broken, and the car has been used exactly as intended.
This was my son’s main Christmas present, and he is now left without it just days after Christmas. Having to explain to a child why their new toy no longer works — and why the company won’t help — has been incredibly disappointing and upsetting.
I contacted RC Geeks to request an exchange or refund under warranty for what is clearly a faulty product. After some delay, I was asked to provide a video of the fault, which I did immediately. This was acknowledged by RC Geeks, but since then there has been no response for over 10 days, despite multiple follow-ups.
I am now left with a broken product, no resolution, and no customer service support, and I have no choice but to contact Trading Standards to report this poor consumer practice.
Based on my experience, the product quality is poor and the after-sales support is effectively non-existent. I would strongly advise others not to purchase from RC Geeks, especially if you expect any form of warranty support.
A very disappointing experience from start to finish.”
“Ordered this at end of November but there wasn't stock so was delivered mid December. Advertised as 4wd with lights, but had neither. Car was otherwise decent, although as it's small it's less good off road than others. The camera is good and works well. It doesn't pivot up and down so sometimes things are just out of the field of view. It's quite quick and I liked the camera, but lack of 4wd and size meant average off road so I returned for one a similar price but larger.”
