“Great product but lights have become detached so no longer work after 3 weeks.
Emailed company but no response as to how this ca be rectified.
Disappointed as product initially was great.”
“This is the only driveshaft available on the page dedicated to my son's car, so I bought it to replace one that broke. It doesn't fit. It's too short to go through the hub. Apparently the upgrade parts also need other upgrade parts to be purchased alongside them for it all to fit, but this information is neither on the website nor the paper manual that came with the car. It looks like a worthy component, but I can't fit it.”
“I purchased an RCG Racing MT 1/10 Brushed Monster Truck from RC Geeks for my son for Christmas at a cost of £130. After only around 120 minutes of total run time, the steering completely failed. There has been no crash damage, nothing visibly broken, and the car has been used exactly as intended.
This was my son’s main Christmas present, and he is now left without it just days after Christmas. Having to explain to a child why their new toy no longer works — and why the company won’t help — has been incredibly disappointing and upsetting.
I contacted RC Geeks to request an exchange or refund under warranty for what is clearly a faulty product. After some delay, I was asked to provide a video of the fault, which I did immediately. This was acknowledged by RC Geeks, but since then there has been no response for over 10 days, despite multiple follow-ups.
I am now left with a broken product, no resolution, and no customer service support, and I have no choice but to contact Trading Standards to report this poor consumer practice.
Based on my experience, the product quality is poor and the after-sales support is effectively non-existent. I would strongly advise others not to purchase from RC Geeks, especially if you expect any form of warranty support.
A very disappointing experience from start to finish.”
“Ordered this at end of November but there wasn't stock so was delivered mid December. Advertised as 4wd with lights, but had neither. Car was otherwise decent, although as it's small it's less good off road than others. The camera is good and works well. It doesn't pivot up and down so sometimes things are just out of the field of view. It's quite quick and I liked the camera, but lack of 4wd and size meant average off road so I returned for one a similar price but larger.”
“Contacted the team to try and source a spare battery for the car. They had no idea where to source one and seemed totally disinterested in helping. Would have expected better”
“Before you buy this know that you also need to buy:
1) https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-machined-metal-diff-gears-diff-pinions-drive-gear-upgrade. x 2 (2 because you need the steel pinion gear that screws onto the end of the central drive shaft) .You may decide to upgrade your existing plastic diff with the rest of these components see * below
2)https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-machined-metal-spur-gear-upgrade
3) https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-ball-bearings-6-35x9-53x3-17mm [you might be able to recover the bearings from the existing central drive shaft but it will need some effort]
4) https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-ball-bearings-7-93x12-7x3-95mm [you might be able to recover the bearings from the existing central drive shaft but it will need some effort]
Others items you may need if you want to go for full steel:
* https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-machined-metal-diff-outdrive-cups-pins-upgrade. [unless you go for fully assembled steel diff https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-steel-machine-diff-complete-with-metal-cups-upgrade ]
https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-metal-rear-driveshaft-upgrade
https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-metal-rear-wheel-shafts-pins-lock-nut-m4-upgrade
https://www.rcgeeks.co.uk/products/rcg-racing-tracer-mt-one-metal-front-cad-shafts-pins-lock-nut-m4-upgrade”
