Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“The hotel was really friendly and the dog was not a problem at all. The room was good although there was no hot water until after 6.30. The sink blocked on the first day but reception ensured it was fixed whilst we were out. The only downside was the bed was really uncomfortable. Grounds were great for walking the dog in”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience of staying at New Place Hotel 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 7 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“We absolutely loved the hotel and so did our two long haired miniature dachshunds. We think the package we had was good value for money too. The hotel was clean and the room was just right, a little small but more than adequate. The wood walk was lovely. The staff were so friendly and were great with our dogs who tend to be a little reactive being dachshunds! The dog wash if necessary is a lovely touch. The hotel is also in a nice area with lots of nice pubs and restaurants close by. The staff were all lovely and seemed to be a great team. One receptionist was particularly helpful and lovely to our dogs. Unfortunately we don't know her name. We would visit again as we loved it.”

Helpful Report

Posted 7 months ago

Thank you so much for your review, and we are so pleased you had an excellent time at New Place Hotel 🐾 We love to hear that your pooch was made to feel very welcome. We will pass on your kind comments, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 7 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Like I have pointed out the soft drinks are very expensive in my opinion and I think they should invest in the pump service of serving soft drinks but apart from that the hotel was A1

“This hotel is one of the few hotels that does what it says it is definitely dog friendly you don't have to leave the hotel if you wish to walk your dogs there was a wonderful walk that's around the hotel perimeter plus there's a large area if you want to let your dog off and if he likes playing with a ball the staff are very friendly and helpful there is a gym swimming pool jacuzzi and sauna for your use food is excellent wonderful breakfast and you can eat as much as you like at breakfast the only thing I would say if you have children be very careful of the price of the soft drinks so you do not have soft drinks on pump you have to buy them in the bottle which can be very expensive in fact a pint of Coke will cost you more than a pint of lager by quite an amount so be careful if the kids keep asking for soft drinks that is my only bad point but apart from that I would definitely go back again very relaxing but next time the wife's on lager one last thing the hotel is situated between Southampton and Portsmouth so it is in a great place especially if you like shopping in visiting the Dockyard if you have time”

Helpful Report

Posted 7 months ago

Did you and your dog receive a warm welcome? No

Did you feel your stay was good value for money? No

Would you like to add any more feedback about your stay? Please respond.

“Dear PetsPyjamas, We have just returned from staying at the "New Place Hotel" and request you to take it off your portfolio. We are 100% disappointed that you would even consider it worthy of your custom, and ours. How dare you even suggest this property to your customers. A cross between Fawlty Towers and a dirty, unkept Butlins camp is probably the best description. Having stayed at some amazing properties before via PetsPyjamas we are surprised and very disappointed with this trip and will seriously suspect future recommendations by you. It was absolutely futile complaining as the entire hotel appeared to be managed by untrained, unprepared, could not care less staff and managers. The bar, restaurant and breakfast areas were a disaster. It was not worth £10/night let alone what you charged. - There was no mention at check in if the upgrade requested by PetsPyjamas was available. I had to go and subsequently ask after we saw the state of the pokey, dark dirty "classic double" we were given. They were too busy so nothing available. - The 3 course meal, on both nights, took over 3 hours to serve - The dessert course on first night was soaked in fat, cold and over cooked, and the tarte tatin served upside down - burnt crisp base on top and freeze dried apples at the bottom. - On arrival we were told no tables available in bar. There were at least 5 uncleared tables, which remained uncleared for the 3+ hours we were there. We had to drag a member of staff from behind the bar to clear one for us. - No apologies, no checks, no service. - Salt/Pepper pots empty....on every table and remained empty our entire stay - Second night they did come over and apologise after getting the wrong table for one main course, and the 30 minute delay for the other. Offered us a free drink several times which we declined several times. They could not offer a refund on the entire meal as prepaid through you. It should be. - On the second night we ordered the cheese board as we thought the kitchen could not get that wrong. We were wrong! We were offered "a bit extra" as a sorry for the delay in mains. About 1kg of brie and smoked cheddar arrived, enough to feed a family of 10! When asked why "smoked" and why no stilton as per the menu. Apparently that's all they had and everything else had run out. Didn't bother to mention this or ask if we wanted smoked. Needless to say we left most of it. - Breakfast - no juice, always empty. Tinned or old fruit salad. Had to ask for more bread and croissants several times. Yoghurt was off, strange taste and fizzy, no jam, marmalade or pots to put it in had there been any. When we asked for a plate, the girl disappeared into the kitchen and came back out, apologised and said they didn't have any more! Had to tell her to go back and get a plate from somewhere....and she then found some, in the warming cupboard. - Bar ran out of wine glasses. When they did get some, served red in white, and white in red. - Still no salt and pepper. - As previously mentioned rooms were dark, very small with mould around the shower, loose toilet seat and broken toilet roll holder. Old, stained carpet. - The rooms were not cleaned. The champagne flutes we had for the wine on first night were there all weekend, one with some wine still in it, uncleaned and not moved. The bathroom surface had not been wiped down. - Our lovely neighbours were chain smoking out side the bedroom door all night. - Walking around the grounds it was clear the entire place was falling into disrepair with broken kitchen equipment and bedroom furniture lying around everywhere. - We did not bother with the pool and gym area,....it was not worth the stress! - Nothing at all for the dogs. No treats, beds, water bowls in the room....absolutely nothing. - Pointless complaining as no manager. He/she kept sending the staff back to apologise and offer a free drink. On check out when we were asked if everything had been OK. "No, it had not". "Oh, hope you have a safe trip home". - This list could keep going. I have stayed in better Travel Lodges with bigger, airy, cleaner, well kept bedrooms. I have been singing your praises to all and sundry after our previous stays, especially at the Rothay Manor Hotel. You've just lost one of your best promoters and potential investor! I strongly suggest you have a senior manager from Petspyjamas visit the New Place Hotel immediately, demand a full refund and explanation. Do not accept the "we were fully booked and had a wedding". They're a hotel. It's their job. If they can not cope they should not be accepting bookings.”

Helpful Report

Posted 8 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

“We had an amazing stay, food was good, grounds were amazing and staff were excellent. Unfortunately we didn't get to use the leisure facilities, would definitely come back.”

Helpful Report

Posted 8 months ago

Thank you so much for your review, and we are so pleased you had a good time at New Place Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 8 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Fab time

“Excellent in all ways”

Helpful Report

Posted 8 months ago

Thank you so much for your review, and we are so pleased you had a good time at New Place Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 8 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? Bottle of Prosecco lovely touch for our arrival

“Great food and plenty of it. Plenty to choose from. Staff pleasant. Joe and the black girl ( sorry don’t know her name ) are exceptional and have very good customer service skills. They are a credit to your company and should be rewarded .”

Helpful Report

Posted 8 months ago

Thank you so much for your review, and we are so pleased you had a good time at New Place Hotel 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team

Posted 8 months ago

Did you and your dog receive a warm welcome? Yes

Did you feel your stay was good value for money? Yes

Would you like to add any more feedback about your stay? For us, we would probably choose a smaller hotel or pub going forward but we really did enjoy our stay and loved the walks in the Meon Valley.

“It is a big hotel and there was a wedding that evening. The staff are very firendly and the dinner and breakfast package offers good value. There is a woodland walk around the hotel grounds which is great for walking the dog first thing in the morning and last thing at night. On your recommendation we walked the Neon valley on both days which is lovely with small quaint villages and pubs along the way. The location of our room was near a thoroughway and our dog felt he needed to be on guard whenever anyone walked by, i.e. deep growling and barking which wasnt great for us or I guess people in the next room. The choices on the dinner menu catered for all tastes. We had to pay a £9 supplement for the cheese board which turned out to be very average and poor value. An excellent choice of food for breakfast.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience of staying at New Place Hotel 🐾 We hope that you did have a lovely time, although we are sorry to hear some things didn’t quite hit the mark. We will pass on your feedback, and hope we will welcome you on another Pet-away soon! The PetsPyjamas Team

Posted 8 months ago

New Place Hotel, Hampshire Reviews