New Place Hotel, Hampshire Reviews

4.2 Rating 71 Reviews

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Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“We returned for another trip having enjoyed the experience so much. Our 2 huskeys love going there.great woodland walks right outside your room. All the staff are amazing friendly and really helpful. The food is fantastic . The grounds and Hôtel are amazing. The spa is perfect. The rooms are perfect for your pooches comfortable but not overly posh so you are not constantly stressing about mess. Also package is exceptional value for money at £75 pppn which includes 3 course a la carte and amazing unlimited cooked breakfast ( which is amazing by the way). We can't wait to return big thumbs up to this venue very rare to come across somewhere that gets everything right.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? no

Did you feel your stay was good value for money? no

Would you like to add any more feedback about your stay? Until this hotel can get it’s act together i cannot see me staying here again

“Stayed at the New Place Hotel for 3 nights in February 2023 for my husband's birthday The hotel and grounds are beautiful, the staff are polite but communication between staff is lacking. We checked in and was given the key to our room. When booking I mentioned that my husband is disabled and is also registered as partially sighted. I also mentioned this when checking in. We were given a room furthest away from the restaurant and bar that is located in the main hotel. My husband had to walk quite a distance to the main hotel in the dark through an unlit gravel car park. When booking we were told that the booking came with a complimentary bottle of fizz, that was not in our room. We had to ask for the bottle. After the first nights stay we had no room service, so we made our own bed. The tea, coffee and milk were not replenished so we had no cup of tea when we woke up the next morning. The central heating in our room was so very noisy all the time, but when it came on at 6am it banged and clattered so badly it woke us up. I did complain about the noise and the hotel moved us to another room for the last night which was much quieter. Also the room that we were moved to was a much nearer walk to the main hotel, on proper made pathways that were lit. Why we could not have been put in that room at the beginning of our stay I do not know as it was so much better for my husband to walk to the main hotel. My last complaint is that we paid for a 3 course dinner with the booking each night. As we had a dog understandingly we could not eat in the main restaurant we had to eat in the bar area. We told the barman that our meal was booked and paid for. He gave us the normal bar menu to order from. It was not until our last night I found out that restaurant menu was a more complexed and nicer menu than the bar menu, and this is what we had paid for. Not the bar menu. As I have said a nice hotel, but communication between the staff need a lot of improvement. As for my husbands birthday treat from me it was spoilt by all of the above that I have mentioned.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Lovely gift box for the dog!

“All the staff were very welcoming, to me, my daughter and our puppy. Very friendly, attentive staff throughout the hotel. There is a lovely walk around the edge of the grounds, the rooms are comfortable and the food is great too!”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? Thank you for rearranging our stay - Jenny was amazing to have found us this instead of the Fat Fox in Oxfordshire!

“As a party of four adults, one toddler, one baby and three dogs we’ve had the best time at New Place Hotel! The staff are wonderful - kind to humans and dogs alike and the grounds are wonderful for an early morning or pre-dinner walkies session. Our dog enjoyed a spot of squirrel chasing (there aren’t any where we live) although she was disappointed to discover that they can go up trees; spoilsports! Rooms were clean, warm and inviting and our meals were delicious. This was a least minute rearrangement by Pets Pyjamas as our original booking had ceased to trade - thank you Pets Pyjamas for outdoing yourselves!”

Helpful Report

Posted 1 year ago

Would you like to add any more feedback about your stay? Room could have been a bit better prepared.

“We have stayed here several times, always enjoyed our stay. Whilst this time was good the meal service on the second night was a bit chaotic.”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Lovely location, staff were friendly and obliging. Room was satisfactory considering we had a dog with us. One criticism, the dining arrangement with our dog when sited in the bar was unsatisfactory. Perhaps a separate room could be made available.”

1 Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

Would you like to add any more feedback about your stay? no

“The rooms are very small and dark, only a shower, no bath, our previous visit we had a bath. As the hotel is a popular wedding venue it can be a very busy and a bit noisy. Eating in the bar due to having the dog, is ok, however they can't seem to reserve and lay up a table even though ask you for a dining time! Housekeeping didn't even make the bed or wipe surface, just washed cups and folded towels. Breakfast was the best thing....in the bar... with laid up tables. If they can do it for breakfast why not dinner. Won't be returning!”

Helpful Report

Posted 1 year ago

Did you and your dog receive a warm welcome? yes

Did you feel your stay was good value for money? yes

“Good food, good service and very friendly staff who made us feel welcome. The grounds offer a great wooded 20 - minute circular walk for the dog which was very useful. It is only a short drive to expansive forest walks and local towns....Highly recommended as a base to explore the New Forest area”

Helpful Report

Posted 1 year ago