“I bought this mattress topper because the website highlighted that it was great for side sleepers with shoulder and hip pain. Unfortunately it just made the problem worse and then added lower back pain to the mix.
However, the customer support staff, namely Jelena via email and Aleksandar on chat, were so helpful during the return process. A personal thank you to both for making the process smooth and allaying any concerns I had.”
Hello there,
Thank you for your review.
We are truly sorry to hear that the topper didn't provide the relief you were hoping for. While we design our toppers to offer targeted support for side sleepers, we recognise that every body is unique, and we’re so sorry it caused you discomfort. On a much brighter note, we are absolutely delighted to hear that our customer support team looked after you so well. We wish you the very best in finding the perfect sleep solution for your needs.
Sweet dreams,
Panda London Team
“Item arrived very quickly and put into my mother in laws bed. After two weeks we noticed that a hard ridge was still apparent. After rotating the Mattress it still apparent. I contacted customer service who were good and advised that sometimes during packaging this can happen. She advised and arranged collection and send out a replacement or a full refund was offered. We asked for the refund as we do not want the same issue again.”
Hello there,
Thank you for your review.
We are very sorry to hear that the topper had a persistent ridge that wouldn't settle, even after rotation. We are glad to hear our customer service team was helpful and that the refund was processed smoothly for you.
Sweet dreams,
Panda London Team
Hello Lisa,
Thank you for your review!
We’re so happy to hear that you are adoring your new purchase and that it’s lived up to every penny. There is nothing better than knowing we’ve helped a customer find their perfect sleep setup.
Sweet dreams,
Panda London Team
