“Item arrived very quickly and put into my mother in laws bed. After two weeks we noticed that a hard ridge was still apparent. After rotating the Mattress it still apparent. I contacted customer service who were good and advised that sometimes during packaging this can happen. She advised and arranged collection and send out a replacement or a full refund was offered. We asked for the refund as we do not want the same issue again.”
Hello there,
Thank you for your review.
We are very sorry to hear that the topper had a persistent ridge that wouldn't settle, even after rotation. We are glad to hear our customer service team was helpful and that the refund was processed smoothly for you.
Sweet dreams,
Panda London Team
Hello Lisa,
Thank you for your review!
We’re so happy to hear that you are adoring your new purchase and that it’s lived up to every penny. There is nothing better than knowing we’ve helped a customer find their perfect sleep setup.
Sweet dreams,
Panda London Team
“At first it seemed great, but during the second month I started waking up with bad pain in my sides. Took the topper off and sleeping much better without it. I think the product is good quality, but the 30 days wasn't quite long enough for me to see if it was right for me, and now unfortunately it's just taking up space until I work out how to discard it.”
“An excellent mattress topper. Very comfy and doesn't make you feel hot. Good, strong electric straps - adjustable to any mattress size. I would recommend.”
Hello Joan,
Thank you for your review
We are thrilled to hear you’re finding the topper so comfortable and that it’s helping you stay cool throughout the night! It is also great to know the adjustable straps are working well for your setup, we designed them to be extra sturdy to keep everything perfectly in place.
Thank you so much for your recommendation!
Sweet dreams,
Panda London Team
