kärlek Facial Clay Mask - Charcoal | 20g Reviews

3.7 Rating 179 Reviews

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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“Not my type of face mask, it's quite difficult to put on when in block instead of for example in a jar or tube, makes mess everywhere you leave and it's black so the marks on white bathroom tiles doesn't looks nice”

Helpful Report

Posted 1 day ago

Hi there, Thanks for your feedback. We’re sorry to hear the face mask wasn’t quite the right fit for you. The solid format can take a bit of getting used to. If you’d like to chat more or need help finding something better suited to your routine, feel free to reach out to us at support@gruum.com — we’re always happy to help. Warm wishes, The grüum Team 🌿

Posted 1 day ago

“hard to make it into a paste and super difficult to wash it off. horribly irritated my skin since I tried so hard to wash it off. smelt bad as well. sorry would not recommend at all.”

2 Helpful Report

Posted 2 months ago

Hi there, Thank you for your honest feedback on the kärlek Charcoal Clay Mask. We’re really sorry to hear it didn’t work for you and caused irritation—your experience is important to us, and we take this kind of feedback seriously. Please feel free to reach out to us at support@gruum.com so we can investigate this further. We’ll be sure to pass your comments on to our product team, and we appreciate you taking the time to share your thoughts. Best wishes, Andrea - team gruum

Posted 2 months ago

John Turnbull

Verified Reviewer

“Purchased for my wife and she is very happy with this product especially in the bar form that she finds easy to use.”

1 Helpful Report

Posted 2 months ago

Sharyn Hanrahan

Verified Reviewer

“I don't usually use luxury personal stuff, and would never spend this much on myself, but having tried this on an amazing offer I have to say it is a lovely product, high quality and a delight to use.”

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Posted 3 months ago

“I haven’t tried this product yet but I’ve tried facial wash’s and serum and were as good as expensive products on the market”

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Posted 4 months ago

“This product is messy doesn’t mix in to a paste and isn’t easy to apply, smelt of cheap cooking oil and did not but dry my skin, hope I don’t wake up with spots or anything.”

1 Helpful Report

Posted 4 months ago

Hi Zobia, Thank you for taking the time to share your experience—we’re really sorry to hear the mask didn’t work out for you. It sounds like the texture and scent weren’t quite what you expected, and we understand how disappointing that can be. We’d love to learn more about how you prepared and applied it, as that can sometimes affect the results. If you’re open to it, feel free to message us directly at support@gruum.com —we’re here to help and always looking to improve based on feedback like yours. Warm regards Mikaela-Team gruum

Posted 4 months ago

“Bad experience with this product - not known to me at the time but on opening the box, some fragments fell out and are now trampled in my cream carpets around the house. The product snapped in to 3 pieces on first use and took ages to wash off my hands (and feet) - it is certainly clay! I wont be using again, regardless of the effect, due to hours of cleaning myself, carpets and bathroom ahead. It took washing up liquid to get off my hands on the end. I have recommended and gifted these products to many people; provided previous constructive feedback, but wont be buying anymore and warned those I have given the mask to, to take care when using. As per other reviews, smells like cooking oil and how and where are you supposed to store it? I also need a new flannel!”

1 Helpful Report

Posted 4 months ago

Hi Catherine, We’re really sorry to hear about your experience, and it’s certainly not the standard we aim for. We truly appreciate your past support and the care you’ve taken to share this detailed feedback. It’s clear this product caused a lot of inconvenience, and we completely understand your disappointment. We’d love the opportunity to make this right and to learn more so we can prevent this from happening again. Please feel free to reach out to us directly—we’re here to help at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 4 months ago

“The wife and child love them ❤️”

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Posted 4 months ago