kärlek Facial Clay Mask - Charcoal | 20g Reviews

3.7 Rating 213 Reviews

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grüum is a young British brand that’s
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“Bad experience with this product - not known to me at the time but on opening the box, some fragments fell out and are now trampled in my cream carpets around the house. The product snapped in to 3 pieces on first use and took ages to wash off my hands (and feet) - it is certainly clay! I wont be using again, regardless of the effect, due to hours of cleaning myself, carpets and bathroom ahead. It took washing up liquid to get off my hands on the end. I have recommended and gifted these products to many people; provided previous constructive feedback, but wont be buying anymore and warned those I have given the mask to, to take care when using. As per other reviews, smells like cooking oil and how and where are you supposed to store it? I also need a new flannel!”

1 Helpful Report

Posted 10 months ago

Hi Catherine, We’re really sorry to hear about your experience, and it’s certainly not the standard we aim for. We truly appreciate your past support and the care you’ve taken to share this detailed feedback. It’s clear this product caused a lot of inconvenience, and we completely understand your disappointment. We’d love the opportunity to make this right and to learn more so we can prevent this from happening again. Please feel free to reach out to us directly—we’re here to help at support@gruum.com. Warm regards Mikaela-Team gruum

Posted 10 months ago

“The wife and child love them ❤️”

Helpful Report

Posted 10 months ago

Anne Cavinue

Verified Reviewer

“Takes a while to mix with water to get it into a paste. Very messy. Bit of a faff really. Wouldn’t recommend. Sorry.”

3 Helpful Report

Posted 11 months ago

Hi Anne, Thank you for taking the time to write a review about our kärlek Facial Clay Mask - Charcoal. Sorry to hear that it may not have been what you were expecting and you were disappointed with the size. I have passed your feedback over to our Product Development Team as this helps us identify areas where we can improve. Thanks again for your review. Warm regards Mikaela-Team Gruum

Posted 10 months ago

Natalie Morgan

Verified Reviewer

“I wasn't that impressed with this unfortunately. It made my skin feel a bit dry”

1 Helpful Report

Posted 11 months ago

Hi Natalie, Thanks for your review! Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate that everyone's skin is different. We hope you find other products from our range that work for you. Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“It was very very greasy, smelled horrid and impossible to remove”

Helpful Report

Posted 11 months ago

Hi Claire, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago

“It was a little hard to wash it off, however left my skin very nice. I wish it would melt under lower temperature, because I had to have the shower fairly hot to melt it and use it.”

Helpful Report

Posted 11 months ago

“I gave this product to a young relative who loves Gruum clay products. She tells me that it helps clear her (teenage) skin without feeling too heavy and drying.”

Helpful Report

Posted 11 months ago

“Impossible to use as the paste formed with water is greasy and sticky. Will not wash off with water but requires soap or cleanser.”

Helpful Report

Posted 11 months ago

Hi Joanne, Thank you for taking the time to leave a review about your recent purchase with gruum. Sorry to hear that this product may not have been what you were expecting. We hope our products work for everyone but appreciate this is not always the case. I have passed your feedback on to our Product Development Team as this helps us to identify areas where we can improve. If you need anything else then please do not hesitate to reach out to us at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 11 months ago