kärlek Facial Clay Mask - Charcoal | 20g Reviews

3.7 Rating 213 Reviews

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grüum is a young British brand that’s
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care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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“Doesn’t do anything”

1 Helpful Report

Posted 1 month ago

Hi Hannah, Thank you for your review. We’re sorry to hear that the kärlek Facial Clay Mask – Charcoal | 20g did not perform as you expected. We would love to understand what went wrong, as your feedback is really important to us. Could you please reach out to our customer service team at support@gruum.com so we can assist you and help resolve any issue you experienced? Kind regards, Team grüum

Posted 1 month ago

Author didn't leave any comments.

1 Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry to see the 1-star rating and would love to understand what went wrong. Your feedback is really important to us. Could you please reach out with our customer service team, support@gruum.com so we can help resolve any issue you experienced. Kind regards, Gruum team

Posted 1 month ago

“I can't really begin to describe how much I disliked this. It's hard as anything when you first get it, then when you follow the instructions and soften it with water, it takes forever to loosen off. When you apply it to your skin, it breaks off in chunks and then refuses to wash off afterwards. I threw it away after one use.”

1 Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience. I’m really sorry to hear the Kärlek Facial Clay Mask – Charcoal didn’t meet your expectations and that it was hard to use and difficult to wash off. We’d like to make this right. If you’re willing, please reply here with a bit more detail or contact us at support@gruum.com so our team can investigate and arrange a suitable solution. Again, we’re sorry for the hassle this caused. We value your input and will use it to improve. Warm regards, Team Gruum

Posted 1 month ago

“Drying and extremely basic; would not recommend.”

1 Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your feedback. I’m really sorry to hear that the kärlek Facial Clay Mask – Charcoal didn’t meet your expectations. We understand how disappointing that can be. We’d like to make this right. If you’re willing, please reply here with a bit more detail or contact us at support@gruum.com so our team can investigate and arrange a suitable solution. Again, we’re sorry for the hassle this caused. We value your input and will use it to improve. Warm regards, Team Gruum

Posted 1 month ago

Author didn't leave any comments.

Helpful Report

Posted 2 months ago

“This Mask is extremely messy to use, my poor Bathroom sink is black and sticky it’s hard to remove the Black mask off it! It doesn’t go on like in the video, you need lots of soap to get it off your Hands, so wish me luck getting it off my Face in the Shower! I won’t be purchasing this again.”

Helpful Report

Posted 2 months ago

Hi Tina, Thank you for sharing your feedback. We’re very sorry to hear that the kärlek Facial Clay Mask – Charcoal was messy and difficult to use. This is certainly not the experience we aim to provide. We truly value your comments as they help us improve. If you’re willing to share a little more detail about the issues you encountered, we would greatly appreciate the opportunity to look into it further and try to restore your faith in us. Please feel free to contact us at support@gruum.com, and our team will be more than happy to assist. Kind regards, The grüum Team

Posted 1 month ago

Sara Bradley

Verified Reviewer

“The clay mask and bath oil are amazing.”

Helpful Report

Posted 2 months ago

Hi Sara, Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying the kärlek Facial Clay Mask and bath oil — it’s wonderful to know they’re making such a positive difference in your routine. Kind regards, Team grüum

Posted 2 months ago

Klaudia Wojcieszak

Verified Reviewer

“My mum has always sworn by Gruum products. I recently ordered the charcoal face mask and my face felt so smooth and shiny afterwards I love it.”

Helpful Report

Posted 2 months ago

So happy you’re loving the Charcoal Face Mask, that smooth, glowing skin feeling is the best, right? ✨ Thanks so much for sharing! All the best, grüum team

Posted 2 months ago