“We had an excellent holiday, which we enjoyed very much, and the other passengers were a very nice bunch. The food was excellent, with excellent variation, although the service of breakfast was sometimes a bit slow. The itinerary was very good, with some interesting visits. We particularly enjoyed Worcester, but Upton was a bit tatty.
However, the cabin was hot and stuffy and that made it difficult to sleep - we could not understand why the ventilation was hardly ever switched on (the instructions in our cabin said that we could switch it on ourselves, but this did not work) - other passengers told us they had the same problems. Also, as previously reported, the drain from our shower was blocked; we cleared a lot of nasty gunge out of it ourselves (dirty, greasy hair, etc) and reported it to the crew but it was never put right (disappointing!) - the blockage is presumably further down - the bathroom flooded every time we used the shower and it needed about five minutes work with the squeeegee to get some of the water to drain away.”
Thank you for your review, Phillip! We’re delighted to hear that you had an excellent holiday and enjoyed the company of your fellow passengers, as well as the food and itinerary. We also appreciate your feedback regarding the breakfast service and your cabin's ventilation issues. We understand how important a comfortable sleeping environment is, and we're sorry to hear that this impacted your experience. Your comments about the shower drain are noted, and we will ensure that this is addressed as we continually work to improve our services. We would love to welcome you back on board for another enjoyable cruise!
“An enjoyable cruise- hence the 4 stars. The crew and passengers were let down by the indifference of the captain. I suspect he was personally glad not to go beyond Worcester bridge at it would have meant having to lower the roof of the wheelhouse.”
Thank you for your review, Philip! We're glad you enjoyed the cruise overall, we're thrilled that you had a pleasant time with the crew and fellow passengers. We hope to welcome you aboard again!
“Excellent trip!
Good company, quality food and drink - brilliant chef and cabin crew members - skipper(s) looked after us with their sailing expertise and we always felt that safety of passengers was their first priority.
The company went the extra mile to ensure that when itineraries had to change, they were able to find an alternative.
Enjoyed the added steam train trip and all places visited gave adequate time to explore.
A couple of points for feedback on future trips - The cabins could benefit from some form of overnight ventilation. The shower room and toilet requires a more thorough clean between trips. Sailing commentary's could be better organised/more information. Some people found a lack of trip information ie the steam train trip, we were left with no guidance.”
Thank you for your thoughtful review, Michael! We're so pleased to hear that you enjoyed your trip and appreciated the attention to safety from our crew and the quality of food provided by our chef.
We value your feedback regarding cabin ventilation, the cleanliness of the shower room and toilet, and the organization of the sailing commentary. We take all suggestions to heart and will work on these areas to enhance future cruises.
We truly appreciate your insights and hope to welcome you back for another memorable adventure!
“Despite not getting to stourport we had a fantastic time. The causes of the itinerary change were fully explained and everyone did what was necessary to ensure we had a good time.”
Thank you for your lovely review, Patricia! We're so glad to hear that you had a fantastic time despite the itinerary change. It's great to know that our team communicated effectively and worked hard to ensure you enjoyed your experience. We appreciate your understanding and can’t wait to welcome you aboard again for another memorable cruise!
“We very much enjoyed our cruise on the Severn. Blessed by good weather, we mostly spent our mornings on on the top deck relaxing and appreciating the restful scenery before visiting the interesting towns (Worcester, Stourport, Upton and lastly Gloucester) in the afternoons. The lounge and dining room were very comfortable though the bedroom was functional but necessarily small. With an excellent and friendly captain and crew, first-rate food and drinks and personable fellow guests, we had a wonderful holiday without the travel hassles of a continental cruise.”
Thank you so much for your fantastic review, Michael! We're delighted to hear you enjoyed your time on the river and were able to relax on the top deck while soaking in the beautiful scenery. It’s wonderful that you had the chance to explore the charming towns as well. We're glad you found our lounge and dining area comfortable and appreciate your kind words about our captain and crew. We look forward to welcoming you back for another memorable cruise!
Thank you for your thoughtful review, Robin! We're pleased to hear you enjoyed the itinerary, food, and dedicated crew. We understand that the cabin size can be a little snug, but we're glad you adapted. We hope to welcome you back on board for another enjoyable cruise!
“A very enjoyable six nights cruise
The choice of destinations was good.
The food onboard was varied and well presented.
The crew were very friendly and efficient.”
Thank you for your wonderful review, Barry! We're delighted to hear that you had an enjoyable six-night cruise and appreciated the variety of destinations and the presentation of our onboard food. It's fantastic to know that our crew's friendliness and efficiency contributed to your experience. We look forward to welcoming you back for another memorable journey!
“The crew on the boat were excellent, looking after everyone and serving scrumptious food. This was our 5th cruise on The Edward Elgar but felt that this didn’t quite match up to the others with regard to promoting the area. A short presentation about Upton would have been helpful or a guided tour, the same with Gloucester and Worcester. Perhaps we should have chosen a different cruise on the Edward Elgar as previous trips have been exceptional.The whole trip was very relaxed. Our cabin and en suite were kept clean and a plentiful supply of hot water for showers. The lounge and dining area were comfortable. Congratulations to the crew who took great care of us and to the office staff who kept in touch both before and after our holiday. Many thanks.”
Thank you for your thoughtful review, Mary! We're so glad you found the crew and the food to be excellent; they truly strive to make everyone feel special. We appreciate your feedback regarding the area promotion and will certainly consider enhancing our presentations in the future. It's lovely to hear that you enjoyed a relaxed atmosphere and that your cabin was comfortable. Your kind words for our team mean a lot, and we hope to see you again for more unforgettable experiences aboard The Edward Elgar!
