“Due to the forecast of poor wintry weather, we decided the day before our booking started to change which car we were taking to the airport. I used Manage my Booking to arrange this.
Easy to find a space on arrival & only a short walk to get into terminal. On departure, the barrier did not recognise the reg No of the car but a very quick conversation over the intercom with your member of staff in which I explained the weather-related decision to change car at last minute & all was resolved.”
“We always park with you on our trips and it is always very good, although over the last few times since that fast track place went in we lost the disabled spaces close to the terminal it is now pretty difficult at busy times to get a space. A note about your attendants on the intercom they are very nice and helpful.”
Thank you for your review.
All information on what to do if your flight is delayed or cancelled can be found in your booking confirmation and also on our website. If you exit out with the grace period you will be subject to the roll-up rates. I would encourage you to reach out to your airline or travel insurance provider to seek reimbursement as they may be able to assist you.
Kind regards,
Customer Support Team
“We have used Terminal Surface Parking for many problem free years. Last week after returning from Stansted Airport after a slight delay we were shocked at the barrier to be informed we had to pay £169
It was resolved using the telephone system availabe
Very difficult to understand how this could happen”
