“Everything was great until I put my ticket in to exit and it said I was due £155 when I'd prepaid. After a major panic, I pressed the help button and gave my reg to get out of the car park. Not great as it caused panic and a queue as I waited for a response.”
“Hello, have already left a complaint but heard nothing back.
I had pre paid for terminal parking and then was charged £140 on exit.
Could someone get in touch with me asap please. I have copies of all receipts.”
“Unless you are a habitual user you need much clearer signage to the various entrances of the several car parks. Even finding the exit is something of a challenge. Your prices are high so you need to provide a high quality service. The spaces are narrow and unhelpful when you need to get luggage out or load it. It would be helpful if rows and spaces were clearly numbered. All that said, our car was present and unscathed on our return, and we would probably use the facility again.”
