“No problem about finding a space but on leaving when I put the ticket in I was needing to pay £320!!!
This was very upsetting indeed- at the least the Guy on the speakerphone let me through.
I knew I paid before hand but thought this was very upsetting indeed.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Easy booking process and car park short walk to airport, easily amended online when we swapped vehicles. Slight issue on exit at 21.30, as new vehicle hadn't updated but short wait to speak to someone after pressing buzzer and everything was sorted!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
