“Every time I use parking when I exit I have to wait for assistance due to trying to be charged hundreds of pounds. Why take a photo of registration when the system does not recognise number plates. Added stress to end of holiday.”
Thank you for your review. We have had some issues with our ANPR system over the last number of weeks. We are working with our suppliers on getting a fix implemented for this. Thank you for your patience whilst we work on this.
Kind regards,
Customer Support Team
Thank you for your review. In future if you are having problems finding a car parking space if you ring the intercom at the exit barrier and a member of our car parking team will be able to find you a suitable alternative.
Kind regards,
Customer Support Team
“The ANPR system wasn't working which meant my prebooking wasn't recognised and I had to seek assistance to make sure I didn't pay too much on my return. The team were good at helping me getting it sorted but it would have been better if the process was working properly.”
Thank you for you review. Over the last number of weeks have experienced issues with our ANPR system. We are still working on a fix with our providers and we appreciate your patience whilst we work on this.
Kind regards,
Customer Support Team
“When I got to the gate at 3.30 in the morning they were wanting me to pay £65 l had already paid for parking it wasn’t ideal at that time trying to get a hold of someone”
“Great place to park at Edinburgh Airport. Very close to entrance, so can leave car and be at departure desk in five minutes. Very good communication with provider.”
