“Hi, was not to sure what to do when leaving the airport, put ticket in machine when leaving & got a shock to see £320.00 needed for parking. Managed to get help through intercom & once gave name & registration, all good. Just a bit difficult at 4am in the morning. Hope this helps, regards Paul”
“Number plate identification not working on entry.
Finding my car @ 3am difficult because of poor signage on return.
On exiting presented with bill for £180. No apology from your operative
when correcting error.”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“Good experience overall. Booking parking online was easy, Terminal Surface Parking area easy to access. It's close to the terminal and it feels safe to leave your car there.
The issue I had was that when exiting the parking area, I was asked to pay £180 when I inserted my ticket (despite having prepayed for parking). Apparently my vehicle was not recorded when entering? Who knows? If it hadn't been for someone helping out through the intercom (just asked for my licence plate) this would have been a very negative review.”
“Every time I use parking when I exit I have to wait for assistance due to trying to be charged hundreds of pounds. Why take a photo of registration when the system does not recognise number plates. Added stress to end of holiday.”
Thank you for your review. We have had some issues with our ANPR system over the last number of weeks. We are working with our suppliers on getting a fix implemented for this. Thank you for your patience whilst we work on this.
Kind regards,
Customer Support Team
