“After initially making a wrong turn and trying to enter the wrong car park we found the correct one and it was so easy! We found a space immediately but I could imagine at busy times it may mean having to look around a bit. An indicator board directing you towards free spaces would be good.”
“Fine except the signage back to the car park from arrivals was confusing- signs seemed to be pointing in different directions and we had to ask someone for directions in the end.”
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Hi,
Thank you for your review.
I am sorry to hear you took a wrong turn in the drop off area. If in the future you find yourself in a similar situation, please ring the intercom buzzer by the exit barrier and quote your booking reference for a member of staff to assist you on site.
If you believe you have been wrongfully charged, please contact the Customer Support Team via the form below and we will be happy to further look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards
Customer Support Team
“Easy to find, short walk from terminal. Didn’t get the 20% discount when booking though. Flat battery on return and the staff were first class in helping us.”
