“The whole experience was very easy and stress free. We found a space very quickly which was an easy walk to the terminal. Equally it was easy to collect the car on return.
The cost was excellent for a 2 week stay especially as I had a 10 % discount by registering with Edinburgh airport.
We would most certainly recommend your service to anyone.”
“Not the best experience, but everything worked out in the end. Ticket from the barrier did not print my booking details - was told by the attendant in the multi-storey that the system was down, so we had to get our ticket validated on our return (11:15pm a few days later!). There were not a lot of spaces available on entry, so not sure how they ensure that a space will be there for you. £10 per day - cheaper than a taxi.”
“Parking at Edinburgh Airport always seems to be more complicated than it should be - and too often it doesn't operate as planned; on this particular occasion we were presented with an unwelcome message at the barrier as we left the airport advising us that there was a payment due of £200+. (This was despite the fact that we had fully pre-paid for our parking at the time of making the reservation). Having to wait for this to be dealt with whilst other cars were queuing behind us was a frustrating experience. (This was not the first time that this has happened).”
Thank you for your review. We have had some issues with our ANPR system over the last number of weeks. We are working with our suppliers to get a fix sorted for this and we appreciate your patience whilst we work on this.
Kind regards,
Customer Support Team
“Hi, was not to sure what to do when leaving the airport, put ticket in machine when leaving & got a shock to see £320.00 needed for parking. Managed to get help through intercom & once gave name & registration, all good. Just a bit difficult at 4am in the morning. Hope this helps, regards Paul”
“Number plate identification not working on entry.
Finding my car @ 3am difficult because of poor signage on return.
On exiting presented with bill for £180. No apology from your operative
when correcting error.”
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
